Drummond Carpet & Upholstery Care

We had them out for air duct cleaning but shortly after that the AC stopped working. We had an HVAC person come out to take a look and the problem was that there was a lot of debris from the duct cleaning stuck in the filter. I am still giving a good review because they were very polite and professional and called me back to apologize for the oversight and also refunded the cost of the cleaning.

Every business can make a mistake, most would admit and fix their mess. With Drummond, however, you will be left to your own devices if anything goes wrong. My original review tells all about my wet adventures with this company, who left me a soaking wet carpet after their cleaning, and refused to fix it.

Bottom line: unprofessional, serious issues with reliability and customer service, the worst I've seen. Do yourself a favor and take your business elsewhere - there are plenty of real professional carpet cleaners in town. I never had any trouble with carpet cleaners except for Drummond. Too much headache for a simple carpet cleaning.

If you do hire Drummond, and suffer the consequences, be advised: they will bully you when you share your negative experience. Critical reviews are met with deranged "rebuttals", false accusations, legal threats, and made up stories that keep changing (examples found in each of their replies, in both my reviews).

Those are relevant points that a prospective customer should be aware of.

According to their book - it's always someone else's fault. The wet carpet they left was first blamed on my nonexistent neighbors on the nonexistent top floor (I kid you not), then a leak that never happened in my kitchen (give me a break!). First they made up a story about insurance (confusing me with another customer), now some story about a fan - what in the world are they talking about ?

Almost two years after that ordeal, the owners decided to open that wound, and post another nasty reply to my (now 21 months old) review, hoping that I wouldn't push back - they were wrong. Once I answered, they started playing victim (typical bully tactic), complain about being "attacked", and try to lecture me about proper review etiquette... rich.

Drummond,
1. I'm not the one attacking legitimate reviewers - you are attacking.
2. Your messages speak for themselves - you *are* rude.
3. Both my reviews reflect everything about my awful personal experience with your service and outrageous behavior. Since you insist, I will remind you: your botched cleaning job almost ruined my carpet, and cost me a lot of money and stress to fix. Much like you did to other customers that horrible week, you avoided phone calls, and when you cared to answer, you were rude and obnoxious. You didn't care one iota, when we, your customers, needed you the most and begged your help. I literally had to hire another company to fix after you. And now you complain that you don't get a stellar 5-star review ?

You can deny all you want, keep fabricating stories about leaks/fans/unicorns, and leave angry replies. My review isn't going anywhere, nor has it ever been removed, contrary to your claim. Seriously, stop making stuff up - nobody buys it, it's not helping your case, your reputation, or your business.

People pay hard earned money for your services. Take responsibility for your bad work, stop making up excuses, and don't harass customers who express their dissatisfaction.

Do your job like you should, and you'll get excellent reviews. Keep doubling down on your fiascos, and your customers will run away, it's as simple as that.

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Drummond reply (June 3rd 2019):

I have not been disrespectful to you! You are attacking not just me personally you are attacking the hundreds of legitimate people that left a review and calling them fake. A review is to describe a personal experience with a business but you choose to attack the owner and legitimate customers which shows your true intent. Also you never paid for the week of fan usage for your water leak and was refusing to return them. This is all I have to say about this as your review has been removed twice already for violating review policies!


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Drummond reply (June 2nd 2019):

Like I stated before we left fans for a week for you which you refused to return because you had a water leak at your kitchen sink that flooded the carpet that had nothing to do with the carpet cleaning process. You would not return our carpet drying fans and had not used them because you were out of the state and you left this review after we had stated that you would be charged for the fans if they were not returned! After we got our fans back that is when you left this review that contains false information! This review has been removed 2x for violating terms of website.

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Drummond reply (June 1st 2019):

Like I stated before we left fans for a week for you which you refused to return because you had a water leak at your kitchen sink that flooded the carpet that had nothing to do with the carpet cleaning process. You would not return our carpet drying fans and had not used them because you were out of the state and you left this review after we had stated that you would be charged for the fans if they were not returned! After we got our fans back that is when you left this review that contains false information!

I wanted to get my ducts cleaned, and contacted Drummond. I was able to get an appointment quickly, and the job was done professionally and very well. Five stars and two thumbs up!

My husband and I live in a condo with our cat for 5 years and we did a number to our carpet thanks to shoes and kitty hair balls, plus whatever filth that was there prior to us. Chris did an absolute amazing job! Very professional and he has a great, unbeatable price. It only took him only an hour or so for 2 rooms, few hallways, and stairs. We had planned to clean the carpets ourselves, but it seemed silly when it came down to renting equipment and buying the products, plus all the hassle that would go with it. There's no way we could have had these awesome results in such little time ourselves. So glad I went with Drummond, he did such a great job! Definitely will go back to him in the future.

I would recommend this company for carpet cleaning services. They were fast professional and did a GREAT JOB! They were able to accommodate coming on a weekend day so I would be home. It would've took me 3-5 hours they did all 3 rooms within 1 1/2 hours! I will be hiring them again next time I need them cleaned! Thank you Chris!

They responded quickly and were able to come out the next day. They also offered great pricing (much better than the two other quotes I got). The carpet looks much better too!

This is the second time I have used Drummond for a carpet emergency. He was able to come late at night to help me with dog problems on my tan carpet. It looks so good I'll bet my landlord will never know anything happened! My carpet looks great and it smells really clean in here now! Quick response time and quick cleaning and great price!

Our dryer quit drying clothes so we had a duct cleaner come out (thru Home Advisor). They explained that we had a bad clog due to condensation buildup. They recommended we replace the flexible exhaust pipe with rigid style of pipe but they never come or called back with the estimate. Fast forward a few weeks after their "cleaning" and there was absolutely NO AIR coming out of the exhaust. We tried to find them again since they apparently didn't finish the job but had no luck finding them. Mr Drummond saw that we were looking for the service again and called us that same day, came out within 72 hrs, gave an estimate and came back within 3-4 days (on a Saturday) and fixed the issue. He switched out the flexible for rigid pipe, finished the cleaning job and replaced the outside exhaust vent. We are very happy so far and will definitely recommend Drummond Carpet & Upholstery Care.

First and foremost, 5 star service! No question about it. Cost/price is good and also with student discount.

I've been living in my apartment for almost 4 years and am about to move out soon. Carpet cleaning is a big challenge for me. A handful water stains, mud, rust and oil stains have been accumulated since I don't pay much attention to my bedroom carpet besides regular vacuum. Thanks to Chris from Drummond Carpet Care, he took care of the entire carpet and used all sorts of ways to get rid of those stains and spots. Now the carpet looks just like when I moved in. No one would've imagined how nasty it was before the clean. By the end of the day, every single spots were taken care of even the edges.

Chris is also the owner of Drummond Carpet Care. Not many have the privilege to be served by company's owner. He's very friendly and patient. I would 100% use their service next time and recommend to my friends as well.

Awesome service and great prices. And they do more than just carpet cleaning. I was able to get two badly stained white micro suede chairs cleaned too. Very professional service. Highly recommend!