Don's Appliances

Don's was fantastic. The service was wonderful. Samantha at Don's in Canonsburg was so helpful. She answered all of my questions. She listened to what I wanted and didn't try to oversell at all. Everyone I spoke with at Don's knew a lot about the products. I asked Samantha a million questions and she always answered my emails right away. I felt like I was getting expert advice, much more that I would have gotten at a big box store, but the prices were the same. She even found rebates for me. And scheduling the delivery was completely painless. I would recommend in a heartbeat.

we always wind up here in the end. we go, look around, from store to store. & then we go to don's, & leave happy. at this point, all of our appliances have come from don's.
so the dishwasher we had died. in this day & age, you know how hard it is to get things you have to order! i made sure i was pretty easy. i asked, what do you have in stock that is either black or the black steel. they had an lg. looked nice. sold! if we picked it up, we saved like $65ish. sold! tom had a truck & a dolly. i could have it the next day, sunday! tom said the guys were very helpful at the warehouse. he brought it home, installed it, & i was doing a load of dishes before dinner!
the merchandise is top notch, quality. the people are helpful. they have a few locations, but we like the store up in upper st. clair.

Do not buy from this place. They are unable to service you after the sale due to being booked out for weeks and out of stock on parts. Fridge that cost $2771 failed within 11 months of owning. Instead of replacing the gasket that was not operating correctly, they reattached it only to have it fail again 8 months later. The person who serviced it said that if it failed again, they would replace it at that time without charge and of course, when it failed and I called, the promise was not honored without collecting $170 upfront to schedule the trip. Cost of all parts would also be required. The parts they didn't have in stock and were on backorder and not available for 4-6 weeks and would cost an additional $150. My freezer is completely frosted over, the upper drawer is stuck shut and all food is being freezer burned and I was being told it would likely be at least 2 months before it could be corrected!? I felt I had no choice but to agree to accept their terms and I scheduled the repair. Fortunately, I googled an alternate appliance repair place and they had the parts in stock and I was able to schedule them to come out and take care of it within 7 days all at a cost of less than half.

IS A FAIL - hot & cold levels of professionalism and skills displayed across the board. Sales is very competent about appliance specs, but then clearly misled me about Don's installation crew skills and preparedness; but that's what makes the sale transaction occur and the money flow. Installation crews displayed 2 skilled technicians out of 9 technicians, across 4 visits, across 4 days; that's 22% prepared, technically skilled and/or professionally trained to perform the work required to install appliances. And I still had to hire an outside technician to do what I was told that Don's services does. I highly advise go elsewhere.

I was very displeased with the customer service I received. I purchased a dryer with delivery and installation. On my first use I discovered that the door opened the wrong way. Don's would not rectify this as a curtesy. I was never asked which way I wanted the door to open. I was first told that the charge to change the door would be $90, when I complained they dropped the charge to $40. The delivery people who installed the dryer should have reversed the door. I will go back to Dormont appliance next time.

My first and last experience with Don's Appliances. Never again. Last week, I arranged to buy a panel-ready KitchenAid dishwasher, delivered and installed. They never called me to give me the delivery window; I had to call and pester them. When it arrived yesterday, the tub was dented and the door was so warped that it would not take my panel. The delivery guy is nice, but can't guarantee it will even work. So we have to refuse delivery.

After a lengthy email runaround with the salesman, I learn that they *might* get that model in stock 11 days from now. But if they do, they now tell me that same exact model will cost me almost $200 more because, as they now say, the other one was on sale because it was out of the box. No one ever told me it was damaged when I agreed to buy it. I guess that's what "out of the box" means at Don's Appliances.

It seems to me that, if you've taken half a vacation day off of work to wait at home for a dishwasher that turns out to be broken, and you'll have to wait two more weeks to have an intact one installed, the least the company can do is give it to you at the same price as the one you bought from them over the phone. Not at Don's Appliances. Now that I look, the exact same dishwasher is available for the same price at Home Depot, in the store now, with free delivery.

Terrible customer service. Eddy homes forced us to buy from them for our new home. The oven installation was a major disaster. Service tech has been here more than once - oven not working properly and Dons did not respond to my request for service 2 weeks ago.

Appliances are appliances. We thought we'd get good service since we bought Jenn-Air appliances from an independent retailer instead of a big box store but it ends up that their service and delivery people are both awful. First the delivery guys wanted to leave the appliances in the street outside our townhouse. We had to call the store to convince them to bring them inside!!!! Then we had to call a plumber to get the water dispenser on the fridge to function properly. Save your money and buy elsewhere.

Stopped by to check out microwave prices and model with no real intention of buying at the time. Upon talking to Jason Garrity about our "situation" surrounding our current microwave, he was very helpful in guiding us to a solution that involved the purchase of a new microwave at a very competitive price. Our current microwave was very old, and is a special size that is no longer being produced. This brought up some other installation concerns that needed to be factored into our final decision.

Purchased a refrigerator from Don's seven years ago, and was pleased with the price, delivery and set-up. However, when it recently required service, the parts kit cost $80 and 15 minutes of labor cost $185, plus tax. A total of $271 to remove three screws, swap out the part and replace the screws! He didn't even have to move the fridge. Don't call Don's for service!