DKB Restoration

Daniel was quick to respond with a date and time he could do my carpets. He has done my carpets twice over the years both times he did an excellent job. He was professional, knowledgeable, and did a fantastic job. I like that he is a local company that has been in business for a long time. He has very reasonable pricing. I will always use DKB for my future carpet cleaning services.

Seriously after seeing hundreds of 5 star reviews across many different platforms, DKB is obviously the top of the heap of Carpet Cleaning companies as far as their clients are concerned - why would you even try another? I saw the comparison video showing the equipment others use against the equipment DKB uses and would never go back to another company using the old wand method -- who would?
See video here: https://dkbrestoration.com/the-comparison/

I have also had Dan clean our air vents and dryer vents -- he did a fantastic job and my house and family environment is now squeaky clean! Thanks Dan!

Great communication for initial set up and question response, notified when he was on his way, gave us some good tips for cleaning frustrations, and best of all, the carpets are CLEAN! And whatever he uses to clean also smells very pleasant - not overpowering, just fresh. VERY satisfied; recommend without hesitation! Personable guy, and felt safe to have him in our home, as a bonus!

Edited based on company response: Thank you for your apology, Daniel. I did not know you had a disability that may have played a role in this unprofessional interaction. It was very off-putting. You did do a good job cleaning our carpet. I hope in the future you refrain from off-topic, controversial conversations with your clients. I have amended my rating based on your reply to a slightly higher score.

Initial post:

I had used this carpet cleaner before without issue, but my latest interaction with him was very negative. He came to my house for the appointment and the first thing he said to me, even before "hello", was that I did not need to wear a mask as they were no longer required for people who were vaccinated. (Our governor had just eased the restrictions a couple days prior, in accordance with the CDC). I explained that he was making a wrong assumption, as I was not yet fully vaccinated (I was waiting on my second shot). He said he didn't need a mask because he had covid before, but people who have had covid can and do get reinfected. I did not appreciate him putting me and my family at risk, nor did I appreciate his unprofessional behavior. It was such a weird, unnecessary interaction. Why did he think I wanted his opinion on mask wearing? He's a carpet cleaner, for god's sake! I will never use this company again and do not recommend them to others.

Daniel arrived last week to clean the carpet in my mother-in-law's apartment. She is 98 and does not get around well. The carpet had not been cleaned in the 10 years that she's lived there. I warned Daniel before he saw the carpet that it was terribly dirty and stained, and that I did not expect perfection. Daniel had a look around and agreed with me that it was in pretty rough shape!

Daniel quickly got busy and as it is a small place, completed his work sooner than I'd anticipated. When I went back in to have a look, I was absolutely amazed because the carpet was perfect! Every stain was gone, the carpet looks and smells like new, and after it dried it still looks perfect. None of the staining reappeared as I've had happen in the past. Cleaning those carpets will now be done on at least an annual basis, and the job will be scheduled with DKB Restoration!

Daniel was great. He was very responsive from my first message all the way to the day he was scheduled to come out to my home. His prices are very reasonable and my place was dried by the end of the day. I would highly recommend him.

We have had the BEST experience with Dan from DKB. I feel like I've been a horrible client seeing as I've used his services several times and have yet to write a review! If you like a down to earth kinda guy who knows exactly what's he's doing this is your man! He knows his stuff! I have WHITE carpets, and he painstakingly makes them beautiful time after time with his rotovac system, and I believe he even hand rubbed our stairs with a treatment that makes them a lovely bright white again. I would never use another carpet cleaning service, and we've tried several other companies before Dan if that says anything.

Prompt service. Great work, price was spot on! We used the get a quote from yelp. Thank you!

Super fast response time and ability to schedule me in. Went above and beyond the task presented to make sure things were done right,

Very professionell and efficient. They had a sale on 4 rooms, 5th room free, which Dan offered when we talked on the phone to arrange the appointment. Donald, the young man who cleaned our carpets was very friendly and did a good job on the carpets. The carpets were dirtiest where we always walk from kitchen to living room and didn't get fully clean but it was our first professional cleaning and the carpet is 5 years old... so this might just be as good as it gets.
The carpets were rather wet, took 2.5 days to dry. Also all the transition areas from wood floor to carpet are still dirty looking. Maybe should have prepped these areas first or they didn't want to get too close to the wood?

Daniel was awesome! He did a great job and he did it quickly.
Communication before the job was great so there were no surprises.

I'm definitely using DKB in the future!