Direct Connect Auto Transport

DO NOT USE THESE GUYS - They will quote you a wrong amount and in a classic bait and switch move, in my case the difference was $150 more in cost.
Even worse they used carrier US CARS Transport (based on Los Angles) and their team withheld me from access to my car for five extra days after we got into a verbal argument about him only giving me a one hour window to accept - US Cars are the worst transport company on the planet and PATRICK the guy who coordinates the delivery will lie cheat and steal his way to delivering your car which will likely be damaged.
US CARS US DOT 2796180

we have shipped family cars back and forth from New York to Florida several times with Direct Connect. Each and every time the service was outstanding, the vehicles arrived when expected and the price was always fair and competitive. We will use Direct Connect Auto Transport again this winter.

Friendly people to work with when scheduling a prick up , and drop off . Driver was easy to work with and kept us updated at the car traveled . Dropped off at right location and correct date . Would recommend!

Very bad experience with Direct Connect Auto Transport.
Signed paper with them in Dec. 2021, targeted for pick up on Jan 5, 2022.
They were not able to find a truck until Jan. 27.
No communication and I have to chase them for update. All I got from them was nothing but "we are working on it".
When they finally managed to find a truck, I was asked to add $100 to the originally agreed price.
Irresponsible and not trustworthy. Stay away!

I got my car detailed before I got the car picked up by Direct connect auto transport and when it got delivered to Los Angeles the car was completely dirty, scratched up, and they also drove my car and dented the bumper! When I called and tried to report it, they stopped answering the phone and I still haven't heard back from them! They have no respect for their customers nor do they care what happens to your car. 1,000% DO NOT RECOMMEND. If you care about your car go with a different company they are HORRIBLE AND AN EMBARRASSMENT!

Theives , charged my card and never picked up the car or responded to my emails
Marc is such a liar .
His excuses are the truck driver cant get a hold of you .
Liar thief
Dont use them at all
I'm attaching my message to their dispatcher the one who claims that she cant reach me.

Kristen D and her unprofessional attitude led me to not procure this company and, from reading the reviews, I am better off. She was annoyed because I was asking basic questions about the Terms and Conditions and she gave me an attitude, hung up on me, and emailed me saying:

We cannot assist you with your car shipment.

You would be better off contacting another company.

Thank you, Kristen.

This is one of the best Auto Transport companies in the state of Florida. It's easy to want to do everything yourself but the attention they bring over the phone and they way it was all handled completely changed my perspective on auto transport.

I recomendar them to everyone and anyone looking to move their car with care and love as if it was their own!

I'm a collage student and had to move my truck to Florida and I contacted Direct Connect auto transport at the beginning of the month and I was really surprised that it went as easy as it did. I was worried about my car and turning it over to someone I had no idea who I was dealing with . I placed my order online and it was easy as 1,2,3 I paid the deposit and I got a call the next day after it I placed the order and talked to the dispatch dept and they explained everything in detail and told me the day the driver was scheduled to load the truck. Very nice people . So I got the call from the driver the day before and he came and loaded it . The drivers name was Marc his truck was awesome and very clean and professional .All my concerns of releasing my expensive truck to a stranger was completely at ease at this point .

The delivery came and it was the same process as the pick up . I got a call the day before and the driver met me at the Home Depot down the street and I took delivery . No issues to report . Marc was great and the truck was something from NASCAR .it was nice . I would call these guys and trust the process they explained to me and it will work out . The online dept contact number is 877-668-3227ask for Becky or Matthew

I recently contacted Direct Connect Auto Transport on 2/8/2022 to transport my car from WI to TX. I was told by Charlie D. that they would not take out a deposit prior to finding a carrier along with speaking with you first, before they did so. I emailed Charlie D. the early morning of 2/10/2022, explaining to him to cancel out my submission as I found a different company to go through. Today, I received a text saying the deposit was taken out and that my car will be picked up on 2/14. I called right away and Charlie said, "I never received such a thing". I asked him how long will it take for deposit to be refunded & he said he didn't know. I asked him to send a cancellation email & he said, "you should receive it between now up to 30min". Then hung up the phone in my face. HORRIBLE CUSTOMER SERVICE! DON'T BOOK THROUGH THEM.

5 Stars for Direct Connect Auto Transport.

I worked with Mark Craven throughout this process and could not be more pleased with the professionalism, quick setup, pick up and delivery.

Mind you I own a VERY VERY low clearance car, a BMW M3 that sits about 3 inches off of the ground. My trip was from South Carolina (Myrtle Beach) to Miami FL.

First thing I did before shipping my car was think...hmm I could drive 12 hours, put myself through misery, put wear and tear on my car, risk hitting potholes, getting flats, etc etc.

Second thing I did was go to google and type Auto Transport, direct connect was one of the first companies I came across and thank god i did. I called them, got an immediate response and set pick up date. Before you know it the car was delivered to me right on time as planned. They saved me from the misery and no sleep.

My thoughts on Mark, he was extremely passionate, knowledgeable and a pleasure to work with. He provided me with all the information I needed. 

What makes direct connect better than every other auto transport company out there? Sure they can all ship cars....but Direct Connect CARES. They delivered on time and stuck to their word. There is no coincidence that they're the nations number 1 auto transport company.

5+++ stars