Darla's Dog Wash

These folks did me a great favor this weekend by squeezing in my dog at the very last minute. My pup got sprayed by a skunk and the scent was wretched. Darla's Dog Wash team not only squeezed him but helped really, really reduce the odor and cleaned him all up as well. They were nice, professional, and thorough - and I really appreciate them making space for the emergency I was dealing with. Thanks, Team Darla!

Unfortunately, I must advise others to avoid this business at all costs. I brought my German Shepherd here for a standard wash and nail trim. Within 48 hours, he exhibited alarming symptoms: pain, refusal to eat, and unusual behavior like snarling and shaking when approached.

An emergency vet visit revealed he had contracted "post-grooming Furunculosis," a serious bacterial infection often linked to inadequate grooming sanitation (usually, when shampoo is diluted with water and then stored improperly).

My dog is luckily much better now, but his body is now covered in scabs, which will take several weeks to heal.

This experience has been both traumatic and costly. Avoid at all costs.

Its sad that after going to Darla's Dog Wash for over 15 years I finally had to walk away from this once great place. The manager/owner or whoever the lady is that works at the front has ZERO customer service skills. The last 3 times I bring in my dogs all they do is make a big thing about my dog being knotted and they make a point to make you feel bad. Well after 15 years today I just ask them if they wanted my business or not and they handed me the leash with my dog on the other end and told me NO.

The one groomer who runs the place sometime used to be nice but this lady who either owns it or manages it is awful and it has been passed on to the rest of the crew.

We pay a preminum here to get our dogs groomed and I refuse to pay for someone to ridicule me each time I go in so today after 15 years this is the end of my relationship with this unprofessional business. After reading some of the one star ratings I don't feel so bad now but after giving them 3 more chances they did the same time i broght my dog in and acted unprofessional Yes my dog was matted but that is what I paid them for.

Sorry Darla's but your days are numbered and after 15 years of your unprofessional customer service will put you out of business. I found another place within an hour that treated me with respect and was professional.

Took my dog here because it was convenient but they keep changing their rates and charging more than what was quoted (that's why they don't have their pricing for grooming clearly stated online). The first admin told me $45 for the haircut and then Javier quoted $60. When I took my dog there, they charged me $70, which was way more than what was quoted. When I called them out on it, they denied quoting me the original price and swiped my card $70. Her haircut was so ugly and they made her look like a rat. I am never coming back here!

Pic below for what I requested vs. what I got

Friendly and do a great job! They remember my dog every time and he is happy to be there.

They close 10 min before their stated closing. We needed a nail trim- which takes far less than 10 min for our small dog.

Self-wash is convenient, easy and affordable and the staff at Darla's are sweet and attentive, but not intrusive. Just right :)

Writing this review for my Maltese, Ollie. Ollie is a very anxious and sensitive dog who just doesn't get along with strangers. I've taken Ollie here for the past 5 years, allll the staff here have always treated him with such good care even when Ollie is feisty. I am so greatly appreciative to this amazing groomer shop! Thank you for every groomer and especially Tatiana for having such a passion for your work. There are always horror stories that go on about other shops but Darla's Dog Wash is the most caring and time sensitive shop!

It makes me sad to review DARLAS with one star. But it's what the GROOMERS deserve not the owner. I have been going to DARLAS for about 5 Yrs. I have usually had good grooming and service my dogs were never cut or injured. However my sweet as pie senior dog CANDIE -who was partly handicapped in that as a senior she couldn't walk without cart support - they REFUSED TO GROOM. They HAD groomed her before!!! But when I said she NOW had declined and needed to be groomed seated - the manager said "sorry can't". "Why?" I asked in shock --First it was : "we are short staffed" I said I would come in ANY day that was lighter. "NO sorry we can't" then it was "she might DIE on the table". I was like "WHAT are you talking about - she has a mobility problem not DYING "! Then it was "we can't afford to have two groomers on one dog" I said "I understand you need to make profits but she is rt client and she desperately needs to be SHAVED DOWN /lion cut" as I was having to hand bath her (80 pounds) as she was no longer squat peeing and kept slipping into her urine. I was able to hold her up by the tummy and bath her with ONE hand and I am not a professional groomer!! But EVEN SO-- I told the manager that I would PAY MORE -double - whatever it takes --I was just DESPERATE for her to get shaved down as it was taking so long for her thick fur to dry at home. The manager -I heard her voice turn away to speak to the head groomer - she said (to him) "she is crying (yes I was sobbing devastated in rejection as long time client and whose senior dog ESPECIALLY needed to be shaved to keep her skin healthy --) but the manager gave it one more try and I HEARD the groomer say (irritated) "NO we can't do it" WOW I totally respect groomers and
Super skills but I was not asking for someone to do anything they were not skilled to do!! It was so appalling. I told the owner I would never return and I would post what happened. My dog CANDIE lived another 4 months. I ended up hand cutting her hair with baby scissors as best I could. She had to be put to sleep when she lost ability to use her FRONT legs. But on the day of my request to groom her she could use her front legs she just could not STAND without her cart. DISCRIMINATING against a sweet old dog for ONE lion cut --who they had done at least 3 times before on same dog was INEXCUSABLY CRUEL. Again I don't blame the owner she TRIED but her groomers were REJECTING Candie. She never caused them any problem and I was a 25 percent TIPPER! I will never forget that phone call begging for grooming for Candie. Darla's groomers have lost their way. If they don't want to groom senior dogs with mobility issues they need to PROCLAIM z that is their policy and not flip on a client out of the blue. I hope the head groomer who was always smiling at me (guess was a fake smile) sees this review. Shame on him and any other groomer who has no "time" for a senior dog.

Took my golden in for a wash and sanitary tidy, made this very clear that's all i wanted. They shaved off all her feathers. I won't be back.