Dairy Queen Grill & Chill

I had a good fast lunch. The cheeseburger was good. BEst of all was a strawberry banana shake. Not good for my diet but it was really good. We'll worth the calories. I like that this store is locally owned and operated. Clean and well maintained. Staff was friendly.

As fast as Dairy Queen's go, it's clear this one does good business based on the consistent influx of customers and the remodel they did years back. Very nice inside and a significant amount of staff working.

DQ ice cream is not my go-to, I'd much rather other options but we do stop here now and again. My biggest complaint is that they don't seem to have the coordination between their mobile orders and the rest of their business setup right. I arrived 5 minutes after my pickup time only to have to wait another 15 minutes for my two blizzards to be made.

Poor Customer Service

My fiance lives extremely close to this location, and as such we have visited quite a few times. Until my most recent trip, I have never had a problem and the food was always up to par with other Dairy Queen locations I have visited.

On this visit, I went on my own to the location to pick up some ice cream for the family. I ordered the four Blizzards and took them home. When my fiance opened his up, his Cookie Dough Blizzard was overwhelmingly chocolate, with far too much fudge added. He does not like chocolate, so I went back.

In the process of getting it fixed, the Assistant Manager came out to speak to me (I missed her name, but the employees all had incorrect name tags on anyway, e.g. a male employee with the name tag "Chelsea" and vice versa). She explained to me, in the tone one uses with a 5-year-old and in front of a large audience of other customers, that that was how they had always made them but "just this time" she would fix it for me.

Not only did she lie to me (as we have never had this issue before in the dozens of times we have gotten this very same ice cream) but she also spoke to me in a demeaning tone of voice while I was just trying to get my fiance's ice cream as he had ordered and gotten it so many times before.

I have never been treated so poorly by an employee at any establishment. It is very unlikely that I will revisit this location at any time in the future, which is disappointing because of the proximity to his home.

This location is almost done with their construction and the interior is comfortable and trendy! The staff is friendly and food is good. They bring the food to your table.