Dahl Glass

Absolute disaster from beginning to end. I ordered a corner shower enclosure, consisting of one side glass panel, with a smaller panel and door for the other side. Months of delay in initial product delivery, but Dahl had incorrectly measured, causing additional reorder delay. Multiple installation disasters, with 3 different crews, each causing damaged/chipped/broken tiles. The first crew tried to hide the broken and damaged tiles while drilling for door hinges, tried to cover them up, and then lied about it. 2nd crew drilled holes in the wrong place, and 3rd crew broke more tiles! Broken tiles had to be removed and replaced by my tile contractor each time, causing additional costs and months of delays. There was never a sense of urgency or follow up by Dahl staff or owner. After the third fiasco, I made sure my tile contractor drilled the hinge holes.
Adding insult, while all of the tile breakage was going on, Dahl charged my credit card for the balance due!!! When notified, the owner promised multiple times to credit me and then charge me when the job was 100% complete per the contract - but he never did! He also promised to reimburse me for all the damages each time but he kept giving me "the check is in the mail" excuse. Only received check for 1st damage incident.
I took photos and video of my tile contractor's work, which shut down Dahl's attempts to blame my tile guy's work quality for their own horrible work performance.
I took lots of photos and documented everything, and shared all the photos and documentation with Dahl owner during the entire process. It finally took court filing to get reimbursed for all the damages. What should have been a simple shower door and wall install took 10 months!
Update months later: I have had to hire another shower glass company to fix the door. Dahl didn't use the posts in the hinges required to hold the door in place. Now that the door is correctly installed, it exposes that Dahl incorrectly measured the door opening, exposing a 3/8" gap. It appears they left the posts out to allow adjusting the door to hide the gap.
Even though it's under warranty, I refuse to let them in. My experience shows every time they return to correct their errors, the problems get worse!

We found Dahl Glass in Poulsbo through the Kitsap Builders Association. We are half way through our residential project to replace 8 windows, 2 exterior doors, a shower door and install a sliding door where a window used to be. VERY happy with whole process so far! Estimator, office staff and installers have all been top notch. Perform as promised, professional and do great work. House is looking amazing!

Dahl Glass replaced four windows and a sliding patio door on our cabin on Hood Canal. Their work and installation is excellent. We would highly recommend Dahl Glass.

I needed some thin strips of mirror to fix a framed vintage print. I called Dahl Glass, anticipating this was a job far too small for them to be bothered with. Instead, they invited me to bring the job in. They called me as soon as it was done and when I picked it up, I anticipated there had to be some minimum shop charge, but there wasn't. The pieces were perfectly cut. I was very impressed by how much care and effort they put into a very small job. I can only imagine the care they would put into a larger, important project. I highly recommend Dahl Glass.

Very large window replacement. Custom order took a bit of time to bring into stock, but no worries. First install had a manufacturing defect, but they took care of me and had a new one put in. Nice guys, quick work.

We used them because they were local,and wanted to support local business. After dealing with them I would have gone out of town. It took them two weeks to even come out to look at my window then I had to repeatedly call them to get an estimate, at that point they had no problem taking and billing my credit card over the phone. then I had to continually call them to get a date for the installation, it took over a month if I hadn't have called them and insisted they come out I probably still would not have my window.

Took a bit of time to get the bugs worked out of my shower enclosure but they stuck with it.

These folks are super friendly and knowledgable about all things class. My questions were answered, order placed and table top arrived quickly. The glass is beautiful and I would definitely use Dahl Glass again!

Dahl Glass has great products and customer service. We have had their services for the past 9 years...while building our new home and other maintenance events. They are the best!

I can't say much positive about the " office staff" They ordered the wrong glass and the wrong size. The installers however were great ( Mark & Dan ) The installers put the glass in and made it fit despite the fact that it was about1/4 inch short. When they finished and I stood back and looked " I asked "why is it a different color " than the other two windows right next to this large panel of glass. Well they looked at order and saw that the order was for " clear glass" not tinted blue glass. Well, it is going to be corrected. Mark called the office staff immediately and point out their mistake. So I am not sure if I would use Dahl Glass again. Maybe I would if Mark and Dan were still working there---They can make it right on the 2nd attempt.