CVS Pharmacy

This is by far the worse CVS I've ever been to in my life, the Pharmacy staff is absolutely horrible and very slow & also careless & ignorant. Please hire new Pharmacy staff at this location ASAP. The prescriptions are never ever ready when it's suppose to be ‍

Place is a dive. Music is way too loud. Service behind the drug counter is awful. Changing pharmacy today!!!

I give the staff at this location high marks. Very friendly and pleasant (I can't say that about all the CVS locations I've been to). The pharmacy staff is good to work with, in fact I got my flu shot recently at this location. Basically no wait. My only complaint, and why this is 4, not 5, stars, and I think this is a company-wide issue, is that this location does not have a drug disposal program, where you can drop off unused or expired meds for safe disposal. I understand that the Rite Aid in Roxborough has recently put in such a program. C'mon CVS, step up to it! You gonna sell 'em, then get prepared to take them back!

Waited thirty (30) minutes just for them to tell me my prescription wasn't Calais. No curtesy call for me to contact my healthcare provider, no text, no nothing. Absolute waste of space, horrible staff, they deserve to lose their pharmacy license.

DO NOT ENTER THIS STORE UNLESS YOU ARE A MASOCHIST WHO WANTS TO BE VERBALLY ABUSED AND LIED TO. If verbal abuse is not enough, perhaps you could also trip over all the boxes that block the aisles and incur physical injuries as well.

If you dare to enter, avoid the surly cashier named Mel and the young man who is a "manager". They both must have studied up on how to be both incredibly nasty and woefully incompetent at the same time. I've been insulted by them in ways that they must sit around and think up. I've been basically told that I'm too old to know how to use an app. I was told when I tried to explain something to Mel that she "couldn't think up any way that I could possibly be right". I was told that I've "never been seen in the store before" by the cocky manager even though I was standing right in front of a very kind cashier there named Juanita with whom my daughter and I regularly exchange pleasantries.

The young manager and Mel have told me things that are patently untrue according to corporate. They quote as CVS policy things that they simply dream up to make customers miserable. I could go on but I don't wish to be boring.

I didn't write a review last time when I was mistreated because the regional manager said that he would speak to them and gave me equal extra bucks for the $10.00 off that they wouldn't honor before. He told me that he was going to speak to them. I let the matter go.

I went back today to use the $10.00 extra bucks that I got. There was a bar code to scan or a coupon code for the cashier to enter. Unfortunately Mel from Hell was at the register. I was told that it was "policy" that coupons on phones couldn't be used and that I had to go somewhere and print it out. I didn't mention the previous incident and was polite. As soon as I was back in my car, I called corporate again and after being put on hold, I was told to go back in the store to show the coupon on my phone to a manager called Jessica who has always been pleasant because it should have been honored. She gave me $10.00 in cash back.

Imagine getting $10.00 store credit because you were mistreated, insulted and lied to and then you are told you can't use it and are lied to again and quoted yet again a fictitious CVS by the person who mistreated you in the first place. It boggles the mind.

I already knew that I shouldn't use the pharmacy at this location because of previous horrific experience. For all fellow Yelpers who have written of their horrendous experiences at this location, I suggest that you switch over to the Acme at Sedgwick Street. The pharmacists are respectful and go above and beyond to help and they have free delivery.

Pretty average store. Definitely small with cramped aisles but service is usually decent. Pharmacy staff are also nice and helpful as well.
Con: Very limited parking in the lot but street parking on that part of the avenue is usually available.

Wouldn't accept my coupon & didn't have a valid reason why. The store policy doesn't match the policy on the website.

Horrible. This CVS is the closest one to my home so I dealt with them alot after during my almost 8 years in Philadelphia. I have finally learned to always avoid this place like the plague. Pharmacy staff are liars, rude unprofessional and incompitent. I am unfortunatlely someone who has suffered various medical problems which required alot of prescription medication. The Staff does not know how to process discount coupons which have been quickly processed at other pharmacy chains ( i.e walgreens ) and other CVS locations and on one occasion told me that I had to choose between insurance or a coupon even though the coupon was designed to be used with insurance either because they did not know how to process it or did not want to. On another ocassion I came to pick up a prescription - I was the only one at the counter and they did not notice me for about 30 seconds and one of the pharmacy techs loudly yelled out " woah he scared the s*** out of me " I moved away to Pittsburgh for about 2 years for work and then came back to philly and decided to give them another chance. the final straw was the first time I tried to fill here again I requested a specific brand of the medication. the person on the phone told me they had it and would make sure they would let the person filling it know what brand i wanted. When I got there. I noticed that they filled it with the brand i did NOT want and told them. At that time the person told me they " did not have it in stock " and when I informed her that i was told by someone on the phone that they did have it and would make sure I recieved it the tech rolled her eyes and mumbled something under her breath and immediatly grabbed the proper thing off the shelf and rudly said to me " you can have a seat it will be 15 minutes " . I will never set foot in here again

Slow slow slow. 50% of the time your prescriptions are ready. It's awesome to come in a few days later after receiving a text "your prescription is ready", only to come in and "I don't know why they Put it back, can you wait 15 minutes? No apologies / and I definitely wasn't rude!

I've been shopping here for years but I recently stopped going because of a recent incident. A young (millennial) cashier was glued to her cell phone while I waited next in line for her to even acknowledge me standing there. Then had the audacity to say "Sorry I was distracted". Who says that?!?!? She was still glued to her phone when she asked "Do you need a bag?" It took EVERYTHING in me not to say "No I want to carry my supersize box of Super Plus Kotex tampons outside for the whole world to see. These new younger disrespectful employees are going to be the death of many businesses as more consumers are shopping online now.