CVS Pharmacy

I'm a frequent visitor of other locations, but came to this location to pick up a few things. The store was neat and well stocked, but just lacked any help or basic friendliness.

WOW WHAT A HORRIBLE EXPERIENCE!
I i've been using the pharmacy for over eight years pharmacist had come and go !

I got a weird call from Gina Ochoa the manager of the store proceeded to call me at my home to tell me a customer called in to the store and said I was talking poorly about her on her day off
I said no I never talk poorly about you I've been coming here for over eight years ! Then it's getting really messy because then she went to the pharmacist CHI LEE

THEN OUT OUT BLUE SAID CHI LEE WOULD NOT GIVE ME ONE CERTAIN MEDICATION AND LEGALLY DOES NOT HAVE TO TELL ME WHY !

My doctor put a complaint on Chi Lee for discriminating me against my medication and then Chi Lee turns around and puts a complaint on my doctor this is spiraled out of control !

Now I have to find a new Pharmacy and you're not always guaranteed to get the amount of medication you need I've been shorted medication the last four times !

I would definitely not use this Pharmacy at all if I could give it zero stars I would !

Greeted as soon as I walked into the store.

They are always very friendly and helpful. Prices are a little higher than a Walgreens however, they have a very wide variety and very well stocked especially for cold and flu season.

They have a very extensive toy, gift and novelty area if you ever need a last minute gift.

I stopped by this CVS on my way home from work to drop off my UPS package. This CVS looks pretty outdated and not kept well maintained from the outside. I was able to find parking in the plaza the store is in. When I walked in, I saw the store wasn't that busy and that they had 2 checkout station now. The photo area is where you can drop off your UPS package which is in front of the store when you walk in next to the self checkout area. The lady working with me was nice and helped scan my package to give me my receipt.

This is for Aileen who managed to get a government subsidized paxlovid for my mother-in-law when it wasn't available at her store. She called around and made the effort to ensure we got the prescription we needed from a pharmacy that stocked the medication. I truly appreciate her effort and service.

I went in primarily to get my steps. I walked the aisles. So far no empty shelves and actually saw a staff restocking. The store is organized and labeled accordingly for customers ease.

Then it dawned on me to ask the free masks. I went in to the register and the gentleman gave it to me.

Good customer service.
Plenty of parking.

I just want to know how CVS, the pharmacy my insurance company makes me get my meds from, is struggling to hire the staff they need? I don't blame the staff for how bad things have become but the greedy corps. Vons has 1 check stand open and the self check is clogged with people that need help. No one is staffing their stores properly while still making insane profits for their share holders.

I just un-enrolled from Molina so I don't have to deal with CVS any more. What an insane clown world this has become.

Worst customer service in the pharmacy. There is always long lines and only one person working. When there are more people working they focus on other tasks instead of helping the people in line. Whoever manages this place should be replaced.

The people in the pharmacy are very rude not compare with the location in Granada Hills on Chatsworth and Zelzha. They close the door on my face when I was asking info about the pharmacy very rude. The customer service Myriam is horrible she doesn't need to work in customer service

I don't know where they found SUPERVISOR JAMES and his boy wonder, but I ordered a "same day" canvas picture around 9:30 AM. I got the, "Your item is ready" message around 11:30 but decided to wait a little longer since they day before when I bought one, it wasn't ready. I show up around 1 or 2 and what do you know, it's not ready. I live in Porter Ranch and they don't offer this service at my CVS or another closer one. Mind you gas is $6.50 a gallon. They tell me it's printed but the canvas isn't mounted. I come back in 15 minutes, and they are mounting it. James showing boy wonder how to do it. They finish it, show me ant they mounted it so crooked that there is a black triangle at the top and part of the picture stretching on to the bottom part of the frame. I said, "What is this?" It's all crooked and the black frame is stretched over the picture. Supervisor James says, "It looks OK, you can see where it says Chicago." I said, "You know I'm going to complain about this right? They offered to make another and James say, "It'll only be 5 minutes." I have groceries in the car so I want to sit with the AC on. 15 minutes later I go back in to finally get my picture. They both see me and I sit for 15 more minutes waiting. I finally ask if my picture is ready and they say they can't figure out the machine. Supervisor James starts blaming the morning crew, but I saw HIM mounting the canvas crooked. I go home and plan on returning before they close. I drive back here from Porter Ranch at 7pm and they tell me that the machine is broke and they can't do anything. I said, "Well of course you sent my project to the CVS down at Nordhoff where they also do the service." Boy wonder says, "Did they tell you they did that?" I said, "No, but that's the logical thing to do since you have my phone number and didn't call me." This is the bad customer service I see at no skill jobs. I said, "Your machine broke, you have my number and you didn't call me!?"

I said, "Well give me the original one." James took it out of the box and I took it and started to leave the store. James said, "You have to pay for that" I said, "I'm not leaving my painting with you so someone else can hang it on their wall! I spent 40 hours working on it." I didn't want it, I just didn't want my original piece out there. So I took out my key and sliced the canvas to hell and gave it back. Again the customer service thing to do would to have been to let me have it until I can re ddo it.

Now I race home to my computer to prepare another order since I need this by tomorrow. I thought ordering at 9:30am would cover this... But now the same day service is no longer available.

Thanks CVS, Supervisor James and Boy Wonder.

Do not, I repeat do not go to this CVS Pharmacy. Literally came here 3x for one prescription because they didn't process my pick up order. Every time, the line is long and service is horrible. When they finally have my prescription for pickup, I still have to wait around for an hour. Just don't. It's time consuming.