Crunch Fitness - Richmond Hill

I've been coming to this gym for about a month and a half now. My personal trainer is Irene and she's amazing! I never enjoyed working out before but because of her I find that I actually look forward to my workouts. She ensures that my technique is always correct to avoid any injuries. She is extremely reliable & punctual and always set up & ready to start training ahead of time, with an exercise routine planned. She never fails to motivate me & is constantly helping me push myself. Irene has definitely changed my relationship with the gym for the better and she has made my crunch experience a 10/10.

I originally gave this gym 5 stars but now that has
completely changed . I canceled my membership in January 2021 which was granted . I was never kicked out . I canceled because at the time , the distance from my home to there would of been too far and I personally disagreed with the way how the gym was navigating during co vid especially at a time where vaccines were not available is yet .

However on 8/27/2022, I signed up at Crunch Rochdale which is way better anyway . I signed for the peak membership which is supposed to give me access to 373 clubs including this one . That's what the contract says . So far I been to Rochdale and Noorwood and I had zero issues .

I went to Crunch Richmond hill 9/3, 9/4 and 9/5 . I scanned my key tag each time and was never told anything by any staff that was there . Then on my fourth visit on 9/7 , while when I asked GM Gabrielle for barbell clips , she flat out asks me "How did I get in the gym "? It's pretty embarrassing and humiliating to be treated like a criminal in front of everyone. I did not sneak in the gym . I literally scanned by key tag each time. She told me that District Fitness Manager Greg says that I'm not allowed in this gym and that because I was a former personal trainer in this location in 2016 , I can't workout here he's has the authority to make that decision.

I used to be a personal trainer here in 2016 . That makes no sense because I had signed up for a membership in November of 2019 and had it all the way up until January 2021. I was never kicked out the gym . I canceled in person on my own terms so to be told that I'm banned in this location makes absolutely no sense. I asked for this to be in writing and be sent to my email and still have not received it so now it appears that I'm not actually banned here . It's just that I'm NOT WELCOMED here which at this point doesn't even bother me because I would never even want to lift in this particular crunch anyway . The other ones are much better.

This gym has become much more dirty. Although the first floor is well kept and organized, the entire second floor is a disaster . All the dumb bells are thrown on the floor and not put back In the appropriate places . The new front desk staff is un welcoming and rude . The locker rooms /restrooms are disgusting. And at night it gets even worse because that's when it gets really crowded . If you want to have a good workout, come during the mid day hours or on the weekends. Compared to other gyms , 19.99 a month for this gym is still a great deal, but the other Crunch's such as Rochdale, Norwood, Long Island locations are all much better than this in my opinion.

best gym ever. the best thing about this gym is the layout. its usually clean

i wish they added more chain machines and delt fly instead of all the cardio equipment

This particular Crunch location is good in terms of number of free weights, dumb bells, barbells, etc. They even have a trap bar and a punching bag. The staff are nice and friendly. I don't think I've seen too many classes take place. Overall, a pretty good gym for the price.

However, my main complaint is about the Crunch system overall and how deceptive their plans are. For some weird reason, the plan for Crunch that allows access to includes locations only includes select locations in Brooklyn, Queens and the Bronx and excludes Manhattan. Had I known that, I would probably have not signed up. It's weird because their competitors like Blink and Planet Fitness allow you to go to their Manhattan location with the all inclusive premium membership. Not only do you not have access to Manhattan locations for Crunch but you also don't get access to locations like the one near the Barclay's Center.

i'd give it a 0 stars if i could. worst gym ever!! and it stinks. don't go. waste of time

HORRIBLE GYM!!! DO NOT GO ‼‼
I was charged for a month of personal training when i had an ankle injury back in JULY!!!! The manager was aware and he still processed to do whatever the heck they wanted. They just hire anyone for personal training!!!! I HAVE ALSO HEARD PEOPLE HAVING MULTIPLE INJURIES WHILE DOING PERSONAL TRAINING. Front desk is rude and it seems like the employees compete with each other. When I go to the gym I do not want to be harassed for a membership. After asking for a refund they told me they could not give me one!!! Mind you it was for an entire month that I was injured and DID NOT ATTEND. Will never go again to this location.

Crunch Fitness has been a great source of joy. During a global pandemic where the best thing we can all do for each other is stay home, Crunch is one of the few places I feel safe and can get a small taste of "normal" life.

The gym spans two floors with the first floor dedicated to cardio machines including several treadmills, bikes, stair climbers, ellipticals, and other machines to get your heart pumping, and the second floor is dedicated to weight training machines and free weights.

I signed up for a yearlong membership at just this location and found the price extremely reasonable. The staff are very nice and helpful and to highlight a specific incident, I dropped my wallet during a visit and the staff took great care to get it back to me. With regards to COVID precautions, masks are required at all times, everyone is subject to a temperature check, capacity is controlled, there is plenty of hand sanitizer, and wipes as well as cleaning solution is available for wiping down equipment before and after use.

The equipment is well maintained and there is rarely a wait for any of the machines. I tend to go before 9 AM or after 7 PM simply because parking is a bit of a hassle in the area* and haven't really noticed any issues with crowding. Overall, a great gym with not a lot of extras but you definitely get your money's worth if you want to do cardio or lift weights.

*Be very mindful of the signs on Jamaica Avenue as the meter times vary depending on the side of the street and there are specific half hour slots when parking is not allowed.

Sadly I am led to write this review after only starting my membership two weeks ago!!
I have been working out all my life at multiple gyms, at first was so exited to witness the training area, class room, cardio area and finally the free weight area! I found it a little crowded but I figured it was due to the time of day.
At first the girl in the front was super friendly and answer all of my questions hint- why I have a membership now.
However, after that ONE pleasant experience i have noticed that the staff is FAR FROM. Very inattentive and does not great anyone upon arrival.
Manager is NEVER present apparently- which makes sense as to why the staff are tune out! You'll find them chatting together, or even working out during their shifts!!!
Instead of keeping up with the cleanliness or the equipments and bathroom they are just into themselves and here to make your experience very minimum!!
Change the staff and start with your management team!
See attached photos!!

It's now 730am and gym still closed. Been standing out here with 10 other people for over a half hour. This happens almost every Saturday. The funny thing is I seen the guy come out of his house ACROSS THE STREET to open gym late. No apology. Nothing!! Members do have other things to do and try to get our workouts in before our day begins

This location has the friendliest, most helpful staff. Specially Gabrielle the general manager!! Decently packed during the nights, and available street parking all around. Strongly recommend!!