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Review Highlights
“We went with the 4 for $14 and got Sea Salt Toffee, Chocolate Chip, Chocolate Cake and Cake Batter.” in 2 reviews
“I really liked that the app told you which number you are in line to getting your order.” in 3 reviews
“They are super thick and soft baked, which is just how I like my cookies.” in 2 reviews
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About the Business
Crumbl Cookies is famous for its gourmet cookies baked from scratch daily. Our award-winning chocolate chip and chilled sugar cookies are served weekly along with four rotating specialty cookies. The company provides excellent in-store service along with options for delivery and national shipping. Cookie catering options like regular or mini cookies are available to make your wedding, birthday party, or office event sweeter. Come visit in-store to enjoy these famous treats or become part of the Crumbl Crew!
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Overall rating
42 reviews
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1 star
- Nakeisha J.Richmond, VA31497Mar 7, 2024
There's no cookie quite like a Crumbl Cookie. Crumbl Cookie definitely has its own uniqueness. I like that each week there are several fun and delicious options different from the week before. I also love the fact that they bring back each flavor including the most popular. Although I like to stick to the Bon Air location, I have visited different locations and my experience with service is always the same. This specific location is always clean and simple to navigate. If you have a sweet tooth definitely give them a try!
RecommendHelpful 1Thanks 1Love this 1Oh no 0Business owner information
Alex C.
Mar 8, 2024
Thank you for choosing us, and for the wonderful review! We're thrilled to read your positive feedback about our product and service. Your support means the world to us, and we can't wait to have the pleasure of serving you again in the future.
- Savannah K.Colonial Place, Richmond, VA27474Apr 14, 2024
Best cookies on the block My favorite is the strawberry pop tart one... I hope they bring it back soon!
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Alex C.
Apr 18, 2024
Your happiness is our joy! Come back and indulge in more delightful moments with us!
- Leethie D.Richmond, VA155204Apr 9, 2024
Typically delicious ! A little expensive but big cookies. Lgmgnfggygdssrtyhj
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Alex C.
Apr 10, 2024
We appreciate your review! It's wonderful to hear that you had a positive experience with us. Your feedback is valuable, and we're committed to continually improving. We look forward to exceeding your expectations on your next visit.
- Bunny R.Powhatan, VA02217Apr 6, 2024
Very friendly and helpful staff
The cookies are always fresh, made the same day
Very clean food preparation area and check out counterHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Alex C.
Apr 9, 2024
Thank you so much for taking the time to share your positive experience with us! We look forward to serving you again soon!
- 66181269Feb 24, 2023
The cookies are more like small cakes than cookies! They are super thick and soft baked, which is just how I like my cookies. We picked out four cookies and ate the chocolate chip in the car.
At five bucks per cookie, however? Probably not a treat that I'll get very often.Helpful 3Thanks 0Love this 2Oh no 0 - Feb 12, 2023Updated review
We went there last week when they had Churro and Blueberry. OMG, they were so good. I wish they were the flavors every week. 10/10 for sure.
We ordered online & got curbside, which really means the guy brought it to the parking lot to us.
I have no complaints about this location outside of the ice cream that I got that was practically melted when I finally got it to the car and opened it. I will never get the ice cream again, but I will definitely get the cookies.Helpful 1Thanks 0Love this 2Oh no 0Aug 29, 2022Previous review8/26/22: This was our first time at this location. We go to Crumbl Cookies A LOT to try new flavors. We just happened to be close to this location & stopped by.
It's located in a very busy shopping center where people can't drive well, so please be careful. I'd hate for you to end up in an accident while trying to get this delectable treat.
The store staff were kind of friendly. We ordered curbside, and paid online. We ordered cookie dough ice cream for the first time and were shocked that they didn't carry spoons. How much sense does that even make? The young lady who brought the ice cream out told us that, and by the time we got home, the ice cream was almost all liquid. What a complete waste of money!!! I never had their ice cream before. There are crunchy chocolate pieces in the ice cream along with tiny cookie dough pieces. It was a pleasant surprise all in all.
The strawberry shortcake cookie, fried bread cinnamon cookie, and sugar cookie with the animal cookie were all good. I don't have a complaint about them.
The only thing I'd complain about is them not having utensils. At least carry spoons if you're selling ice cream. That's the most logical thing to do. - 14168290Apr 10, 2023
Had to try this spot as it's become a national trend. Cookies are HUGE - and at $5 a pop, they frankly should be. There are often seasonal flavors and some classic ones. We tried the Smores and Chocolate Chip cookies. Very sugary and sweet, but something about them keeps you going back for more. We ate about half then and there and couldn't stomach any more because of the overwhelming sweetness. Warmed up the next day, they were good as a dessert for a meal at home. Unfortunately, this location at least does not have cups of water available, if you want water to wash out the sugary sweetness you have to buy a bottle. Service was good though, quick and simple. Worth a try to see what the hype is about but we likely won't come back (to any Crumbl location), but that's just because they were too sickly sweet for us.
Helpful 1Thanks 0Love this 1Oh no 0 - Feb 19, 2022
I love this place anywhere it's located. The cookies are an experience that transcends! I went here after a shopping trip with my friend at Trader Joe's down the street, she had major credits and got four cookies for 6 bucks. They have a great rewards program on their app!
The morning of Valentine's Day I knew I wanted to get some for my boyfriend and I so I ordered ahead of time and went about my day, knowing I'd pick them up at 3 p.m.
When I entered the store they were ready within two minutes. My boyfriend loved them which says something because he doesn't usually do sweets. They made our Valentine's Day that much more special!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Crumbl C.
Feb 23, 2022
Hi Annie. Thank you for all the love! We can't wait to see you again soon!
- 11513769Aug 11, 2021
These cookies are great! I had the chocolate chip and macadamia nut cookies. They are friendly, large, moist, and fresh. Though the cookies were great, the customer service was even better. I did the curbside pick-up, and that was one of the best experiences I have ever seen. The staff was friendly, courteous, and professional.
Overall, if you want an excellent cookie experience, this is the place to come to.Helpful 4Thanks 0Love this 1Oh no 0 - Jul 31, 2021
Yum!! These cookies are delicious! If you're thinking of Insomnia cookies, think again. These are 1,000x better for many reasons! Although they are a little on the pricier side, around $5 per cookie, it's totally worth it! They are big and thick and perfectly moist inside. It seems like they use top notch ingredients and the chocolate chips specifically seem house made. With the size of these cookies, you can bet on having left overs.
We ordered delivery and it was super quick - less than the quoted delivery time by a couple minutes. I only wish the cookies had been a little warmer upon receiving them, but it won't break my 5 stars review, nor my chances of ordering again. Thanks Crumbl! We're glad you're here.Helpful 2Thanks 0Love this 0Oh no 0