Crumbl - Bon Air

    Claimed
    Bakeries, Desserts, Ice Cream & Frozen Yogurt
    Closed8:00 AM - 10:00 PM

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    Review Highlights

    Location & Hours

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    2003 Huguenot Rd

    Ste 103

    Richmond, VA 23235

    Mon

    • 8:00 AM - 10:00 PM

    Tue

    • 8:00 AM - 10:00 PM

    Closed now

    Wed

    • 8:00 AM - 10:00 PM

    Thu

    • 8:00 AM - 10:00 PM

    Fri

    • 8:00 AM - 10:00 PM

    Sat

    • 8:00 AM - 10:00 PM

    Sun

    • Closed

    Amenities and More

    About the Business

    Crumbl Cookies is famous for its gourmet cookies baked from scratch daily. Our award-winning chocolate chip and chilled sugar cookies are served weekly along with four rotating specialty cookies. The company provides excellent in-store service along with options for delivery and national shipping. Cookie catering options like regular or mini cookies are available to make your wedding, birthday party, or office event sweeter. Come visit in-store to enjoy these famous treats or become part of the Crumbl Crew!

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    Overall rating

    42 reviews

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    • Photo of Nakeisha J.
      Nakeisha J.
      Richmond, VA
      3
      14
      97
      Mar 7, 2024

      There's no cookie quite like a Crumbl Cookie. Crumbl Cookie definitely has its own uniqueness. I like that each week there are several fun and delicious options different from the week before. I also love the fact that they bring back each flavor including the most popular. Although I like to stick to the Bon Air location, I have visited different locations and my experience with service is always the same. This specific location is always clean and simple to navigate. If you have a sweet tooth definitely give them a try!

      Recommend

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      Business owner information

      Photo of Alex C.

      Alex C.

    • Photo of Savannah K.
      Savannah K.
      Colonial Place, Richmond, VA
      274
      7
      4
      Apr 14, 2024

      Best cookies on the block My favorite is the strawberry pop tart one... I hope they bring it back soon!

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      Photo of Alex C.

      Alex C.

      Apr 18, 2024

      Your happiness is our joy! Come back and indulge in more delightful moments with us!

    • Photo of Leethie D.
      Leethie D.
      Richmond, VA
      155
      20
      4
      Apr 9, 2024

      Typically delicious ! A little expensive but big cookies. Lgmgnfggygdssrtyhj

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      Alex C.

    • Photo of Bunny R.
      Bunny R.
      Powhatan, VA
      0
      22
      17
      Apr 6, 2024

      Very friendly and helpful staff
      The cookies are always fresh, made the same day
      Very clean food preparation area and check out counter

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      Alex C.

      Apr 9, 2024

      Thank you so much for taking the time to share your positive experience with us! We look forward to serving you again soon!

    • Photo of Michael M.
      Michael M.
      Williamsburg, VA
      66
      181
      269
      Feb 24, 2023

      The cookies are more like small cakes than cookies! They are super thick and soft baked, which is just how I like my cookies. We picked out four cookies and ate the chocolate chip in the car.
      At five bucks per cookie, however? Probably not a treat that I'll get very often.

      Helpful 3
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    • Photo of Anissa W.
      213
      973
      7571
      Feb 12, 2023
      Updated review

      We went there last week when they had Churro and Blueberry. OMG, they were so good. I wish they were the flavors every week. 10/10 for sure.

      We ordered online & got curbside, which really means the guy brought it to the parking lot to us.

      I have no complaints about this location outside of the ice cream that I got that was practically melted when I finally got it to the car and opened it. I will never get the ice cream again, but I will definitely get the cookies.

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      Aug 29, 2022Previous review
    • Photo of Sharvani M.
      14
      168
      290
      Apr 10, 2023

      Had to try this spot as it's become a national trend. Cookies are HUGE - and at $5 a pop, they frankly should be. There are often seasonal flavors and some classic ones. We tried the Smores and Chocolate Chip cookies. Very sugary and sweet, but something about them keeps you going back for more. We ate about half then and there and couldn't stomach any more because of the overwhelming sweetness. Warmed up the next day, they were good as a dessert for a meal at home. Unfortunately, this location at least does not have cups of water available, if you want water to wash out the sugary sweetness you have to buy a bottle. Service was good though, quick and simple. Worth a try to see what the hype is about but we likely won't come back (to any Crumbl location), but that's just because they were too sickly sweet for us.

      Chocolate Chip, Smores Cookie
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    • Photo of Annie B.
      Annie B.
      Richmond, VA
      260
      388
      522
      Feb 19, 2022

      I love this place anywhere it's located. The cookies are an experience that transcends! I went here after a shopping trip with my friend at Trader Joe's down the street, she had major credits and got four cookies for 6 bucks. They have a great rewards program on their app!

      The morning of Valentine's Day I knew I wanted to get some for my boyfriend and I so I ordered ahead of time and went about my day, knowing I'd pick them up at 3 p.m.

      When I entered the store they were ready within two minutes. My boyfriend loved them which says something because he doesn't usually do sweets. They made our Valentine's Day that much more special!

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      Photo of Crumbl C.

      Crumbl C.

      Feb 23, 2022

      Hi Annie. Thank you for all the love! We can't wait to see you again soon!

    • Photo of Patrick G.
      Patrick G.
      Richmond, VA
      115
      137
      69
      Aug 11, 2021

      These cookies are great! I had the chocolate chip and macadamia nut cookies. They are friendly, large, moist, and fresh. Though the cookies were great, the customer service was even better. I did the curbside pick-up, and that was one of the best experiences I have ever seen. The staff was friendly, courteous, and professional.

      Overall, if you want an excellent cookie experience, this is the place to come to.

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    • Photo of Lauren O.
      Lauren O.
      Midlothian, VA
      440
      138
      190
      Jul 31, 2021

      Yum!! These cookies are delicious! If you're thinking of Insomnia cookies, think again. These are 1,000x better for many reasons! Although they are a little on the pricier side, around $5 per cookie, it's totally worth it! They are big and thick and perfectly moist inside. It seems like they use top notch ingredients and the chocolate chips specifically seem house made. With the size of these cookies, you can bet on having left overs.

      We ordered delivery and it was super quick - less than the quoted delivery time by a couple minutes. I only wish the cookies had been a little warmer upon receiving them, but it won't break my 5 stars review, nor my chances of ordering again. Thanks Crumbl! We're glad you're here.

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