Cracker Barrel Old Country Store

This Cracker Barrel food and serviced was pretty amazing. We joined the wait online while we were driving about 10-15 minutes away. It was a Sunday morning so it estimated us at about a 30 minute wait for a group of 3 people.
Once we got there we checked in, and it took about 10 minutes or so for our table to be ready so we walked around the store. They called our name and sat down at our table. We ordered our drinks and soon after we ordered our food.
The food came out pretty quick and meanwhile they kept coming by to make sure we had enough coffee and gave us refills. They were very packed that morning and still had amazing service. By far, one of my best Cracker Barrel experiences.

20 minutes before we ever seen a waitress after placing the order 52 minutes to get food food was cold food was wrong. Carrots were completely Rall you could not bite into them. We had to ask for syrup for pancakes three times we had to ask for A1 steak sauce three times we had asked for our bread three times, probably the sorriest restaurant experience we have had in a long time the manager comped our $70 food order the manager also comped the $200 order that was sitting behind us. He then comp the $35 table to the left of us, and when we left, there was people at the Rakesh register, raising Cane about their food as well. What a crap night.

This was the worst meal I have ever had in my life. The eggs were raw, the pancakes were disgusting, the only good thing they had was the bacon.

My husband and I had not dined at Cracker Barrel in years and were excited to introduce our daughter to the restaurant. She was initially confused by the rocking chairs out front and the gift shop inside but we had a good time shopping around together.

The aesthetic of the restaurant is what you would expect from any Cracker Barrel restaurant -- wood tables and chairs with wood panel walls covered in mass-manufactured Southern-style memorabilia. Our waitress wasn't quite as warm and friendly as other staff members that I had met in the past. The food was tasty, but to be honest, not as good as my fond memories. I ordered the Country Fried Steak with sides of Hashbrown Casserole and Fried Apples. The steak and gravy was descent while the casserole was a bit too soft and the apples a bit too sweet.

However, the reason that I won't be returning is the wait time. I think our food took at least 45 minutes to arrive. We spent our time chatting, checking our phones, playing the table peg game, and even wandering the gift shop... but still no food. As a restaurant that typically supports highway travelers, setting you back well over an hour from your trip is just way too long. We were in transit from just Cartersville to Woodstock and were still disappointed by how long this stop took from our day.

The cherry on top of the experience was that the state of the bathrooms was very poor. I remember trying to steer my daughter out as quickly as possible. Needless to stay, we were just in this area again recently and chose a different restaurant for our lunch stop.

Not impressed at all. 1:30 P.M. on a Monday when they were not busy, it took our party of six to receive our food 30 minutes. Server Tia was ok but didn't tell us why the food took so long. My salad had ton of croutons, and huge pieces of lettuce. I like my lettuce cut in smaller pieces. Baked Potato was just a potato. My friends complimented the Pot Roast and Pancakes. Good for them. Well, maybe I should have ordered something else.

Store was clean, price was reasonable, and the cashier Victoria was very friendly.
Best thing about the Cracker Barrel is their store.

We were there a few days ago. The food was aweful . We both had beef dinners and the beef was tough and fatty. I wrote to Cracker Barrel and normally have quality meals. They did not reply. We usually go here while traveling but I don't think we will anymore .

Good was fresh bacon and eggs were undercooked. Waitress kept forgetting about us. The restaurant wasn't even busy. I assume the staff had a long week. Restaurant and restrooms were clean.

Service none called for a to go order was told I am going to put you on hold hung up , called back hung up, called back hung up this happened until a very RUDE female who originally answered stated to go orders are over an hour wait my response if you would have told me this when I first called you I would have not bothered you anymore my wife and I eat here about every Friday evening with the to go side and we'll I think they have just lost a customer you really don't need my business so just catch those unsuspecting travelers into your trap of an establishment that way it's a one and done my calls were made on 09/20/2023 between 6:20 pm and 6:40 pm by the way last Friday I had food missing out of my order as well so service is non existent at this location
Made me give a star don't deserve that

The store gets 4 stars, the food only a 2.
Usually, Cracker Barrel can be counted on to deliver the same food, regardless of which location you are at, but today's visit was very disappointing. I got chicken and dumplings, okra and broccoli. The chicken and dumplings were on the skimpy side compared to other times/places I've had it. The okra was fine, but the broccoli wasn't even cooked. It was basically raw broccoli that had been warmed and seasoned. I sent it back, and the waitress brought out some that were more cooked than the first portion, but was still undercooked. My husband got the meatloaf and was only able to eat the outside since the center was still pinkish-red (undercooked) and he was afraid to eat it. He also said it was lukewarm and not hot - probably not hot enough because it hadn't been in the oven long enough. The peach cobbler was OK, not great, and a very small portion compared to what it used to be (haven't gotten it in years).
I loved browsing around the gift store. I always find a couple of things to buy that are marked way down since their normal prices are SO high. I was hoping to buy a jar of the blackberry preserves that they serve with the biscuits, but they were out of all their jellies due to the holidays.
The overwhelming positive of the visit was our waitress who was awesome and very patient considering how long we were there tying up the table.

Our party of 12 was there to celebrate a 77th birthday. We called ahead, but they don't officially do call ahead. We arrived at 2pm. I stood at the podium, no other guests in the waiting line, for 10 minutes. I was ignored by 3 different employees, including a male manager, on multiple occasions. When I was finally acknowledged, it was a "has someone else helped you?, no? Ok. Give us a few". I finally said "I'm with this party, we are here". I got no reply. They went on doing whatever they were doing. Finally he said "alright"..

We waited 30 minutes before my dad went back up there, where he waited 15 more minutes for someone to speak to him. We saw numerous parties of 8-14 people be seated and receive food before we had even gotten a table. The restaurant was not packed- half of it was nearly empty.

We finally get seated. Our server was prompt, and that's the only thing that saved our experience here.

We ordered rather quickly, as we had plenty of time to ponder what we wanted while we waited on a table.

It took an HOUR AND A HALF to receive part of our food. Then another 10 to get the rest of it. We didn't eat until a little after 4.

I spoke to a manager who made the male manager that had ignore me come handle the situation. His idea of fixing anything was removing 2 meals from one of the 3 tickets after stating he'd take care of most of the table.

Our goal was not free food. The entire staff needs to be trained. The customer service at this location is severely lacking. The kitchen needs to move a little faster. 1.5 hours on 10 meals (2 of our party were kids eating parents food) is absurd for a business of this size.

I'm not sure we'll ever return to this location.