Courtesy Auto/Care Center

My son's car windows would not roll up after we had another mechanic "repair" the window motors a few months back. Courtesy gave us a fair estimate, guaranteed the parts and labor and finished the work in 24 hours. They were upfront and honest and I will definitely recommend their service and will be using them again!

Updated: ZERO STARS

***STAY AWAY***

Skip to picture and update 3 to see why no one should ever come here

Let me just say, I'm not a car guy. Like most people I rely on mechanics to ID and fix problems in my car. I brought my car in here to have some work done around the spark plugs. My usual shop (which has 4.5 stars on yelp compared to this place with 2.5 stars should have been a red flag) had done a diagnostic while fixing another issue the month before but quoted me a "$100 more" for the work than courtesy (hindsight is 20/20 and $100 would've save me a lot of hassle and money) so I went with them. I told this shop what was going on with my car, what needed to be fixed and what the other shop said.

They did the repair the other shop had recommended to me and $700 later (vs the $400 they quoted me to start) gave me the car back.

When they did so they said their computer said the issue was still not resolved and offered to give me THEIR diagnostic for the regular price of $150 more dollars.

I declined. I'm going back to my other shop. This was a moment when a shop that truly values repeat business and putting the customer first would have said "hey this guy just paid us $700 for a repair that didn't fix the issue. Let's do him a solid and figure out what's still wrong."

Instead this place hard lined me saying that diagnostic would cost me more, no matter what, doesn't matter how much I've already spent with them. They made me feel dumb for taking in another (higher rated) companies diagnostic to them in the first place.

But if it's a dumb thing to do why did you let me do it? Again, I'm not a car guy.

Then on top of all that on the receipt for the work they did they wrote a super defensive VERY long message that basically described how they didn't do anything wrong instead of just being normal and writing down the parts and labor costs.

No, you guys didn't do anything "wrong". You just suck at making me feel like I was treated decently and were great at making me feel like I don't want to come back. There were so many opportunities to gain my future business and I was already paying them close to a grand. And, not shockingly, when I tried to explain that to them, they were super defensive (like they have herd it before).

This is not a customer first auto care center. I won't be returning or recommending them to anyone I know and I've lived in Portland my whole life.

Update: 2 days later my car is significantly worse off then when I brought it in.

Update 3: took my car to another mechanic and they pop'd the hood and the first thing they found was the freaking hose they "replaced" either untouched and still broken/ or new but unattached / or new attached and then cut in half in the middle. (Pictured below)

I would not recommend this business because of disrespectful communication on multiple occasions from both guys working there. I had my car fixed there once and will not return. soon after, my check engine light was back on, I had an issue come up again and the guy on the phone could not give me an answer as I was inquiring about the general labor costs while comparing auto shops. Instead, as I was talking, he cut me off, saying "just bring it in" and as I was still talking he hung up. Seems like the 2 guys working there despise their job or talking to people who need to get their car fixed.

Extending a big thanks to Jeff and crew of Courtesy Auto Center. My clutch was failing and I knew I couldn't make it home. I pulled in just before 5 pm, and Jeff gave an initial assessment based on my observations. He was nice enough to pass a little time with me while I waited for someone to pick me up. I authorized a diagnosis and, by 9 am the next morning, Jeff called me with the full diagnosis and estimate of repair. Because he knew that I do some of my own mechanic work and that my father is a mechanic, Jeff recommended that I relay the diagnosis and estimate to my dad for a second opinion. Jeff's transparency and courtesy made me feel completely comfortable with giving him the green light on the repairs. By 4 pm that day, my truck was done ... and the total cost was less than estimated!

I am grateful for Jeff's customer service, his consideration to me in getting a second opinion, and the Center's quick and affordable auto care. Thanks guys!

This place is a scam. Tried to overcharge and tried to replace parts that were in great condition. The dealer was even cheaper than they were.

Edit: Was super confused and offended as to why my race and sex would have anything to do with my experience at a mechanic? His response was "sorry you were offended... People get offended by everything these days. " Apparently they can't run an honest business or even apologize. Good luck with everything dude!

I've been here 2-3 times and they're my go to spot for quick repairs. They do a great job and the price is very reasonable. Chris is great and he keeps you in the loop the entire time your car is in their hands. You really can't ask for more when looking for auto repair. They're honest, knowledgeable and all around good people.

Went in for an oil change and a turn signal bulb because the location was convenient. Spent $700 on "emission problems".

Then They "mistakenly" advised that the car would not pass DEQ with faulty cruise control. I called DEQ and confirmed the info was a "mistake".

I won't go back. Buyer beware!

I originally took my car to another place in Portland, a well known place that has good ratings. They did a thorough inspection, and some minor maintenance, but one of the things they said I needed was brake work, specifically new pads, rotors and calipers. They quoted my $875 for the work. Well, Ive done work on my brakes myself, and know that parts range about $250-$300, so they were going to charge me $500++ for a couple hours labor?

I live down the street from Courtesy and spoke to Chris on the phone and asked for a quote. He said he was surprised the calipers needed to be replace, asked me to bring it in so he could look. I brought it in the next morning.

They were very nice and after looking at it, said calipers were fine, but I did need new pads and rotors, quoted me $380. I agreed, and Chris gave me a ride home, and when work was done, came back to get me.

They were super friendly, professional, and saved me $500. Courtesy Auto has a new customer!

This place is shady. I took my car there because I had broken down next door. They looked and indicated that it was going to take over a grand to fix and there was no guarantee it would solve the problem. When I mentioned I was taking it to my mechanic they started asking questions about who my mechanic was and acting weird. Picked it up and surprisingly was hit with a four hundred dollar bill for changing spark plugs and them trying to assess the issue twice the expected amount. Paid the bill, took it to my mechanic who fixed the entire issue for less than two hundred. I almost got taken for a grand! Stay away from this place.

Took my car in for a 20 dollar oil change and ended up paying another 430 dollars. I was called and told my car was ready to be picked up . It barely would run and I thought I would have to have it towed home . They said they wanted to diagnos it again I said no way in hell, why did you call me and tell me it was ready to go. I ended up taking it to another service place to have it repaired after I paid another $185 to fix what they (Coutesy Auto) screwed up. I was told the problem was caused by something Courtesy did. I called back Courtest Auto to see if they would help out with the added cost and got the "its not their problem " I won't go into more detail because they is more to the story , but I would advise people to avoid this place.

I have had 2 vehicles worked on here. Both had to go back in to have the same work done again. Both had faulty parts go out within a year. One of them within two months. They always blame it on the supplier, but don't change suppliers. They also tried to blame another shop for something they didn't even touch. They laughed off our inconvenience both times and refused to pay to have them towed back to their shop to have the repairs made again. They also refused to pay for a rental car while they fixed there mistake. I would never go back and am going to make sure none of my contacts ever do either.