Commonwealth Bank & Trust

Commonwealth Bank employees are always friendly & helpful. I've been a customer for over 25 years because they're willing to always go that extra mile. Good old fashioned hometown banking at it's best.

Wow taking more than 90 days to refinance a property they have had the loan on for 20yrs. On day 100 they ask who is the hoa...... could've asked on app!!! Not happy after 30yrs being an excellent customer

i Joined Commonwealth primarily because many of the branches have coin counters and I have a hobby where I search rolls of coins for silver, older coins, etc. Admittedly, I used the counters extensively over about a year - usually cashing in a couple of thousand or so a week. I mainly used the branch on Midland Trail in Shelbyville, but went to a few other branches occasionally to give the staff there a break. The staff had been very nice to me and I would bring them donuts and patiently wait for all other customers to be waited on if I needed assistance with the counter. About 2 months ago, I was called into the branch manager's office and told that the compliance officer said I couldn't use any machine at any branch anymore unless I switched all of my banking to Commonwealth. Since opening my account, I had steadily increased my balance, but was told my $566 wasn't enough to justify me using the counters as I had been. I was NEVER told that my use was ever a problem; and then was told I wasn't good enough of a customer to allow any further use AT ALL! If I had violated bank policy or refused to abide by any instruction of any staff members, I would understand. I was treated like a criminal and felt embarrassed to enter the bank again. I have since closed my account.

We have banked with Commonwealth Bank and Trust for over 25 years and have always been pleased with our service.

Joined this bank back in October and have been extremely dissatisfied with the "customer service" and experience I have had. It took them weeks to send me my debit card. I let that slide but since then it has been one thing after another and no one really seems to care! I feel they scammed me in regards to the things they promised when I first sat down with them and opened my account, they have not followed through with anything. I contacted the bank manager to get things straightened out and she said she would have to call me back.... which apparently means just sending an email. I will be leaving this bank ASAP. Worst banking experience of my life. Trust me, look elsewhere if you are trying to find a local bank, they are nothing but a hassle!