Comerica Bank

I like Comerica Bank as the staff are nice, personable, and it doesn't matter to which branch I go, they are all nice people! I also like the fact I got free iPods and other freebies when I opened up my accounts.

I'm an Alameda customer, but frequent the ones in SF.

Yay!

WORST Bank in the United States of America. So awful. They should be ashamed of themselves. No customer service at all. You cant talk to these people via email. If you actually manage to get them on the phone after 2-3 hours of waiting, they will be rude and just hang up on you. 99% of the time their ATM machines are always down and then charge outlandish fees when you have to go elsewhere.

RUN, dont walk away from this awful bank. You will be sorry if you go with them.

I do lots of baking internationally and locally comerica is the bank that I will not recommend to anyone they are not helpful at all and they charge you from left and right
I sent money to overseas and it took 3 weeks and they didn't get it so I had to call the money back to us which if I do it with other banks it will take one day
and they are charging me $100 because they couldn't deliver the funds
so stay away from this bank they will kill your business

Very poor service. Bank has very high fees and does not provide access to bankers.

I banked w Comerica for years only to find that they would close my Home Equity Line of Credit after I paid off the balance to zero and they would not reopen it.

Very dissatisfied and I would avoid banking with Comerica at all costs.
Pun intended.

Urgent! I'm a self employed real estate agent and I have had an account with Comerica for many many years. The NEW policy of the bank is to put a hold on my escrow checks, which are my paychecks. I carry a good balance, and even though it was nearly as much as the check I was depositing, they instituted the hold. I have never in all these years had an escrow check not clear. Comerica now automatically holds checks for 7 days which is ridiculous! This bank obviously needs to use my money since they are on the top 10 watch list for banks in trouble. When I asked management for help, they suggested I have the money wired so they can charge me a wire fee. I'm moving my money and wouldn't recommend them to anyone - it's my money!!!!

I am a small business owner and I have been with Comerica since 2010. When I first started I had one credit card with a $2000 spending limit, now I have a $70,000 credit card. Over 13 years I believed, I I built a relationship with my financial institution, but I have found out in recent days that it's not so friendly to a small business owner, such as myself. I have never been late on a payment, and I've always brought my balance down to zero, which reflects in how I have achieved a higher spending limit. Instead of taking a loan this year to grow my business, I decided to use my credit cards which I'm finding out now is a huge mistake. For over six years Comerica was always kind because I could call every six months and get a promotional APR, which really helped me stay afloat and grow my business. So I had a time that I've spent a lot on my credit cards. I called the other day to get my promotional APR, which I have a reminder on my phone. Enough there was no promotion for me after six years all of a sudden in my most critical time to stay afloat they are not helping me out instead my interest rate is at 28%. Every single other credit card that I have including American Express, Citi Card Chase they are all at 20% or lower and here my loyal business bank is screwing me hard. When I called they was nothing they can do. All I can say is beware when you decide what bank to store your money and do business with because I am a loyalty person and this really hurts and leaves a bad taste in my mouth so when I get the funds together, I'm going to finish paying off these credit cards and decide which bank is really for a small business and switch. Beware friends because I'm learning the hard way who Comerica really is. Good luck

PROBLEM #1
It's a bad situation if you can't trust your bank!
PROBLEM #2
Comerica's tech is hopelessly primitive--and they don't care!

Going on several YEARS now, the Comerica Mobile banking app has proven to be primitive, inaccurate, and unreliable. I've had login problems, incorrect balances, security issues, incorrect fees/charges, and mobile deposit issues....for several years now.

Want more about the app? Read the reviews at Apple's app store or Google play.

Customer service is cheerful but completely inept at resolving issues. Example? After the mobile app botched another deposit, I was left wondering "is it pending?" "did it error out?" "what is the status?". A call to customer service was completely shocking: "it's hard to say what happened so you should wait a couple of days to see whether or not the deposit clears." Really? I don't get this BS from my broker or my credit union. If i have a question, especially about the security and accurate handling of my money, they are ON IT!

Further, if you have a credit card through them, it is outsourced through Elan. Ok, so outsourcing is not that uncommon BUT.... From the customer's viewpoint, there is no unified point of contact. For web banking, you have to go to a Comerica Website, for the credit card account (issued with "Comerica" on it), you have to go through an Elan website. If these two companies work together to provide products, why can't I see my credit card account through the Comerica portal? Once again, Comerica shows its complete failure to use technology effectively for customers--in 2022!!??

The Good:
Old-school, in-person, bricks-and-morter neighborhood banking is quite friendly. But this is not 1990.

I've had it with Comerica's disrespect. I'm pulling all my accounts this week.

worst bank and customer service !! I had fraud activity on my checking account and they will not provide provisional credit nor give me back my money that was stolen ..... will close my account and write to the BBB.

I am helping my 89 year old mom with a password reset. We have been on hold for 45 minutes. This is horrible customer service and horrible scheduling.

The Coronavirus can't be used as an excuse for horrible management. Someone should be overseeing the call center. It does not RN on autopilot.

Please respond.

Rick Litwin
248-935-1110

The customer service at this bank is non friendly. I tried to cash a payroll check that banks with Comerica. I was asked why i didn't bank with them and simply they don't have a lot of locations near me. I was told to cash my check with my bank and now have to wait one day for the check to clear

this bank is a rip off... My son received Childsupport payment on his card. I requested a new card back in July 2nd 2019 I was told it was shipped out. How about I never received it until August 10, 2022 so every month from July 2019 they charged me for not using my card till the point where as of August 10, 2022 my son's child support benefits is no longer on the card because of them charging me/the card for not using it. PLEASE help me to understand how I'm I going to use a card that I never received? How about when I spoke with customer service representatives they were very rude and disrespectful. To top it off they told me I could not get my money back because I did not use the card and they told me there was no one else that I can speak with to get my money back because it was just their rules. I really need to report this to somebody.