Cleanzen

Hi Bukksy,

We sincerely apologize for the inconvenience you experienced during your recent cleaning service. It's disheartening to hear about the challenges you encountered, and we understand your frustration. Upon receiving your complaint, we offered a complimentary re-clean to address the missed areas. However, we respect your decision to decline this offer. As per our policy, we are unable to provide a refund if a re-clean is declined, but in your case, we made an exception and offered a partial refund based on the areas you reported as being missed. Unfortunately, this offer was also declined. We are sorry that we are unable to provide the refund amount you requested. As of now, your dispute with the bank regarding the charge is in progress, and we are awaiting the result. We appreciate your patience and understanding as we work to resolve this matter. If you have any further questions or concerns, please feel free to reach out to us. As always, we are here to help.

Hi Eesha,

Thank you so much for your kind words! We're thrilled to hear that Elizabeth's team delivered exceptional service during your deep clean. Ensuring thoroughness and timeliness is always our top priority, and we're glad to know that we exceeded your expectations. Your recommendation means a lot to us, and we're grateful for the opportunity to serve you. Thanks again for choosing Cleanzen!

Hi Sukhman,

It is really good to hear that you were pleased with the amazing service the team has provided.
We always aim to delight our customers with our customer service and the outcome of the service and it’s great to hear we delivered on our promise to provide top-notch service at your convenience. We’re looking forward to making your day once more with the help of Natalie’s team when you book your next service! All the best.

Hi Jillian,

We are sorry about the experience. We know how important keeping a schedule is and we do understand how you feel about today’s cancellation. We apologize for any inconvenience we have caused.

The team assigned to you reached out less than an hour before the service to inform us that they won’t be able to do the service due to an unforeseen emergency. As much as we wanted to help you out, unfortunately, none of our other teams are available to do the service when we reached out to look for a replacement as they are booked this afternoon. We work with independent contractors and don’t have control over their schedule or work in any manner.

Regarding the hold on your card, we apologize for the confusion but we put our customers' cards on hold the day before the service just like other businesses to ensure that it would work on our system prior to the service being rendered. We assure you that this hold is not a charge and has been released after the service was canceled. The fund should be back in your account in 2 - 5 business days but could be earlier depending on your bank. This was also mentioned in the cancellation email we sent when we confirmed your appointment.

Once again, we can't say sorry enough for the inconvenience. We promise this isn't a typical experience, and we are hoping you could give us another chance to put our best foot forward in the future.

All the best.

Hi Pam,

Thank you for your awesome feedback. We are very glad to know that you are happy with the service provided by Shanika's team. We appreciate your support of our local business and we look forward to helping you clean your home again in the future. All the best.

Hi Evdoxia,

Thank you for your feedback! We appreciate hearing from all of our customers, though we are very sorry if our service was just okay. We do appreciate your kind words and we hope we can turn your 3-star into 5-star in the future. All the best.

Hi Brother,



We are sorry that the experience wasn’t as great as it could have been, we appreciate all of our customers' feedback and understand how you feel.

On the day of the service, the cleaner tried their best to clean the place and she’s insisting that she had a hard time doing the move-out service since it wasn’t completely empty. After receiving the pictures that you sent we decided to offer a partial refund which you declined as you were asking for the service to be refunded in full. As per our policy, we don’t offer a refund prior to a reclean being denied. We tried to make an exception for you and since it was declined we just decided to go ahead and offer the reclean but didn’t hear back from you after. We apologize if the service didn’t reach your expectations. We really wanted to make it up to you but we are afraid we can’t agree on a full refund as we also wanted to be fair with our team and pay them for the efforts they exerted during the service.

Again, we can't say sorry enough for the inconvenience. Rest assured this isn’t our usual. We hope you could still consider giving us a chance to provide a better experience in the future.

All the best.