Clean As Snow

Company recently cleaned our carpets and area rugs. We were very pleased with the professionalism and the quality of the service with a great affordable price.

Would definitely recommend for residential services.

Overall Review: A Mixed Bag

Pros:

* Convenient Billing: Clean as Snow offers a clear and semi-automated billing/reminder system, making payments hassle-free. Credit card payments are a plus.
* Affordable Rug Cleaning: Rug cleaning exceeded expectations and was competitively priced.
* Friendly Cleaning Team: The owner and cleaning team were initially pleasant, with helpful recommendations for cleaning solutions.

Cons:

* Hygiene Concerns: There were issues with sanitation, such as the cleaning team wearing dirty shoes indoors and not maintaining proper hand hygiene between cleaning toilets and kitchen areas.
* Lack of Professionalism: Communication problems and unfulfilled promises, like the owner failing to accompany the crew or communicating our needs incleuiyng shoe covers to the cleaning crew, were frustrating.
* Subpar Cleaning: Despite assurances, the cleaning didn't meet expectations, leaving streaky floors, dusty corners, and overlooked areas. The first time, before I noticed that they had worn their street shoes into my house, they left shoe prints in my bathtub, shower, and on the bath tile. I had to sanitize the top floor myself despite being sick.
* Poor Communication: Non-toxic cleaning supplies were provided, but feedback on them was ignored, with no follow-up from the company. They also just stopped coming without notifying us.
* Premium Price for Mediocre Service: Despite paying a premium, the service fell short, and the lack of professionalism added to the disappointment. (they were between 50-80 dollars more than other cleaners we have tried.)

I have to say I feel conflicted while writing this review. On one hand, the crew at Clean as Snow was hardworking and friendly. On the other hand, the cleaning simply didn't work as promised.

I recently purchased a home, and the previous owners had a dog. There were a few large pet stains, and due to my family's sensitivities, I was torn whether I should replace the carpet or get it professionally cleaned. I found Clean as Snow and decided to call them. For an extra fee, they promised that they can remove the pet stains, along with the dander and odor.

I had an in-person consultation with the owner, Jared, who seemed quite experienced and knowledgeable. I was convinced they could take care of the pet stains, and I proceeded with the cleaning, which started as soon as I had access to the home. The first crew worked nearly a whole day, and when they were gone, everything was fluffy (and wet) and no stains!

Unfortunately, the day after, I saw the stains come back with a vengeance, along with an almost unbearable odor. To be fair, I had been warned that the pet stains could rise up again. So I wasn't too worried when I notified Elaine at the front office, who scheduled a second crew to come out.

By then, my furniture was moved in, but the second crew was able to move everything around to access the stained areas. They worked hard for hours, cleaning the spots over and over again.

To my disappointment, I soon saw the stains show up AGAIN. At this point, I was experiencing headaches due to the strong pet urine odors + chemical cleaning odors. I also had a lot of furniture/items since I had just moved in. I started to realize that these stains were probably very deep and difficult (if not impossible) to fully remove.

With my full-time work schedule, I couldn't risk another full day of cleaning, just to see the stains rise up again. How many more times would the crew have to come out?

Ultimately, I decided to go ahead and replace the carpet entirely. I received a small partial refund, but I'm still out of pocket nearly $600. I believed their guarantee that they could remove the stains and odor, but seeing how prominent the stains remained after two full sessions, I lost confidence. I also faced an inconvenient situation where I had to get the carpet installed with all the furniture in place. If I had been told that there's a chance the stains couldn't be removed, I would've definitely gone with a carpet replacement from the get-go, before I had everything moved into the home.

Lesson learned: when in doubt, just replace the carpet...especially if you've got pet stains!

Jared (Owner) gave us a very reasonable price to clean our Master Bedroom, 3rd floor hallway, and staircases. His employees were prompt, social, and cleaned up after themselves.

The staircases had many "spots".....they are completely gone! The carpets they cleaned look new and we will have them back to clean additional rooms.

Pictures speak for themselves......therefore, I attached a few.

Clean as Snow worked MAGIC!

Jared & Roxie vompleted a move out clean for my townhouse and cleaned carpets. My realtor was totally impressed it looks so good and the clean smell is still resonating. I love the finishEd product - new home owners will enjoy the Fresh appearance and so do I.

Thanks Jared & Roxie you guys are everything I appreciate your work!!!

We had moved out of town already, and as skeptical as I am that I could receive quality service during my absence, I was proven wrong by this company. First, I had to reschedule numerous times since I was having repairs done, and not once did I feel their dismay. Second, I gave specific instructions to clean certain areas, and I was not forced to repeat. They arrived precisely at the time we had scheduled, and the service promised was the service provided even without my presence there.

Clean as Snow deep cleaned my Mom's house after she moved out 2 years ago and wanted to move back in. The cleaners did an amazing job. My Mom is so happy to see her house so bright and clean. Thank you!

I used Clean As Snow for a move out cleaning when we were selling our home. They did a fantastic job! I would absolutely recommend them and would use them again. Great service, kind people.

Our dog was kind enough to urinate on a nice white carpet. The stain wan't an issue since the carpet was 12+ years old. But the smell was a killer. We did everything to try and remove the smell, including washing with straight vinegar.

Thankfully another cleaning service recommended Jared and hit team. And I was amazed. they spent a couple of hours, and at the end of the day, the smell was gone and to our surprise a carpet we thought about getting rid of, now look new again!

Not only would I recommend him...I'm calling for him to clean more carpets!!!

I used Jared 3 years ago and so glad I called him again after tenants moved out! I needed a quick quote, Jared accommodated and came out the next day, gave me a price and scheduled me the day I needed him to come. I gave him a garage code and he came in the did the work on-time and when I went by the next day I was shocked at the result! It looked better than I thought it would!

Thanks Clean as Snow! Awesome job!