Chipheads Computer Repair Shop

I called to hopefully get a quote or know if they are able to solve my computer issue regarding data recovery. The guy Jared who answered the phone was very rude and unprofessional. He was constantly interrupting me after asking a question and also responding with attitude whenever he spoke. After seeing some of these reviews, I'm glad I called and didn't waste my time going here.

Jarret is an exceptional team manager and gets five stars. My laptop is happy, which means I am happy.

A while back, I contacted Chipheads for a comparison quote on the replacement of a laptop keyboard and frame after a water spill fried a touchpad.

The first place I had visited for a quote was a lovely one-man shop that quoted me $300 minimum for the repair - and that was with full awareness that I'd already purchased my own replacement parts and therefore all cost on his part was purely labor. He also communicated clearly that accessing the keyboard area required moving multiple parts he was not entirely familiar with and laughed that he would have to give me the $2000+ laptop he'd tried to sell me if the repair didn't go well. I left the establishment unconvinced of his capability to fix my also $2000+ design powerhouse that had not left my side since I got her.

Enter Chipheads.

I contacted via the general email address on the website, outlining the general situation and requesting a quote. Chipheads teammate Scott responded, and the quote he gave was comparable.

I then emailed to confirm that I'd ordered the right parts before making the decision to put my laptop basically in the hospital right before I was going to be gone for a full two weeks, so I wouldn't be able to get her back even if the parts were wrong and repairs could not be done. Scott never responded to that email, and I had to leave for my out-of-town event.

When I'm home, I rely on my laptop heavily, so dropping off when I'm not occupied with an event is not ideal. When another long event came up on my schedule, I contacted Chipheads again, this time creating a new email thread directing back to the general email address - the previous thread had directed to Scott's email address after we connected.

I admit that I was hoping that I would connect with Jarret this time, and I did. He responded not only quickly but also giving me the option of a two-week repair period for less than $200. I'd be occupied with my event for exactly that amount of time anyway, so this was perfect.

When I arrived the day before my event started, Jarret was with another guest. Both the impression that the first shop had given me about the delicate nature of my repair and my own experience in tinkering with laptops and electronics in general added to why I specifically waited to speak directly with Jarret given the impression of reliability he gave me in our correspondence.

I dropped my laptop off with Jarret the day before my event started. Less than 48 hours later, he called to let me know that my laptop was ready for pickup. That was back in August. I specifically waited to ensure that the laptop was in perfect working order before leaving a review. It's now October. Safe to say, my laptop is in good health.

Dropping one star for Scott dropping the ball on communication. Regardless, I'd wholeheartedly recommend Chipheads for your repair and upgrade needs.

I asked them for a simple job quote, they told me "oh we charge $189 an hour, so 15-30 mins (between 47-94$)" just to install a new hard drive in my asus laptop. I was not even asking them to reinstall windows 11 or anything, I was gonna do that myself. Go somewhere else, I mean seriously. Not worth the gas even to get there /back just to get overcharged even before you get there.

If you what honesty and exceptional expertise with a really reasonable price for all your computer repairs or just questions, then Chip Heads is the computer repair shop for you. I know as I have been using then and recommending them to all my friends along with the businesses that I have worked with for many years.

They fixed my Apple computer screen, and helped me start it up later when I couldn't get the start screen up. I really really appreciate their patience with me! Thank you!!!

I brought in my gaming laptop because it wouldn't turn on. The man who took my computer "tested" my charger said it was fine. They kept my computer overnight. I was told for gaming computers it was 169(?) an hour. I came to pick it up and was told they unplugged the battery from the motherboard and plugged it back in, and the battery charged and the computer turned on several times. "It might happen again (not turning on), you never know." They charged me an hour for that! They did say they updated windows and somesuch but i have auto updates on... It stopped working again 2 days later. I decided to buy a new charger see if that did anything and that was all I needed. I am not happy to be out that money, seems RIDICULOUS! But what I did get out of this is where to never bring my electronics to, and also I often recommend services to my friends/nurse coworkers, this won't be one of them...

Brought in a tower and a new PSU, I couldn't figure out what was wrong. They fixed in within the week and called me to let me know all the details.

Awesome service and strict procedures for COVID19.

I will come back to them if I ever have computer issues again!

Second time I've used Chipheads, and just as good as the first. Kevin was great, and we talked a couple of times during the course of repair. He explained options, and found some other items that needed replacement. I appreciate that kind of foreknowledge.

Kev said that he would'nt be in when I picked up the laptop, but if I had any probs we probably could resolve them over the phone. That was for items I wanted to install on my own after finding the passwords.

But like the first time, I plugged it in and it was just perfect. I've had other repair places, and whenever I got the device home . . . some glitch or another. With Chipheads. . . bring it in . . . take it home . . . you're done.

They didn't take their time to fix the problem on my computer.

My ac adapter wasn't taking its charge on any of the chargers that I used. The screws were stripped so I took it to Chipheads and told them the issue with my ac adapter and I even came with a new ac adapter for them to replace the old one with and I handed them the new adapter with the computer to get it fixed.

I returned a few days later and they handed me back my computer along with the ac adapter I gave them but they didn't bother to replace it and instead told me that it was my charger itself that was faulty. I decided to trust them and they gave me a new charger along with having fixed the stripped screws, it was pretty pricey.

I got home and I was having the same issues so I took it to my school to get the part replaced. They replaced the part for me at my school and it immediately took its charge.

I am very disappointed in this. This tells me that they didn't care enough to give me good service and didn't put any time into figuring out the problem and as a result I ended up spending all that money and driving out there wasting my time over nothing

Outlook 2003 quit working when Google updated Gmail. Scott remotely accessed my PC, loaded Outlook 2019 and got it working with Gmail.
These guys are the best in the Twin Cities. Call them before you go anywhere else. They eat, breath and dream computers.