Central Ohio Urology Group

I was referred to this location by my general practitioner for an on-going kidney stone issue. The building is huge and well-kept. Overall for a doctors visit it was fine. There were a few things though...

I read reviews that the front desk staff were rude, and while i didn't specifically experience that, i will say they were quite unprofessional. All the staff behind the desk were talking quite loudly about personal affairs in a way that felt inappropriate. They also were blatantly and very loudly bad-mouthing patients. I heard them talk crap about one person that went directly to the elevators for example -- names were thrown around. It just didn't sit well for me.

I saw Dr. Cohn (i believe) ... he was nice enough and very prompt, albeit a tad abrasive. When I was talking through my issues he was a bit dismissive. All the nurses were super nice and the technician for the X-ray machine was very sweet.

Service is good, but aftercare and communication is zero stars. They use Medfusion for communication, and they absolutely suck! Send you emails, but won't let you into patient portal. Even with the right user/password info it just does nothing. Three emails in three hours from them and I can't open portal on any of them. No link to ask for help, so I hope it's not important

I needed help resolving a billing issue (which itself was a large fee for a 5-minute consultation that involved no actual treatment). In trying to get the issue resolved, several of the staff I spoke with were condescending to put it mildly, and I never got meaningful help. Their system also seems willfully designed to keep you from contacting them in writing or via email. Also definitely not trans friendly

The nurses in triage are just terrible. They make you feel like you are an absolute inconvenience to them. No compassion or empathy for your pain. I'm in customer service and I would never dream of treated someone like I am being treated.

I have a history of kidney stones and last month I was blessed with some of the obvious symptoms of a stone. After seeing my primary care doctor at Ohio State, it was evident that my case was urgent and I needed to see someone as soon as possible. The OSU Urology department was unable to get me into an appointment before the holidays, so I was referred to the Central Ohio Urology Group. I was able to get an appointment within a week, which was much appreciated. My appointment wasn't at this specific location, and my doctor wasn't exactly satisfactory, but he ordered an ultra sound and an x-ray on top of the CT I had.

My tests were scheduled for 9:30 in the morning here in Gahanna and I arrived a few minutes early. The check-in process was simple. I gave the receptionist my name and she handed me an electronic tablet that I was able to use at my seat. I answered numerous questions and handed it back. I was called back for my testing after a very brief wait, thank goodness. Both technicians I worked with were super friendly and made me feel completely comfortable. The facilities were clean and I got out of there earlier than I expected.

Overall, the process was really smooth. I can only hope that my next appointment with my doctor goes smoother and I don't have to get any more tests. Fingers crossed.

Came here for a procedure.  Didn't even know there was much back here, and the facility looks fairly new.  Friendly staff from check-in on, organized and distanced.  Comfy waiting area.  Clean, private, cozyish prep and recovery area.  Everything went fine, and I was kept informed of what would be happening the entire way.

Called this morning in pain and got transferred to triage and NO ONE bothered to answer the phone Done with this place.

John is having some pain and Dr. Pewitt is running tests to figure out what's causing it. He has always taken the time to talk with us about is willing to go the extra time to figure out what we need to do.
Central Ohio Urology Group has taken care of myself as well as my family for many years. Kidney stones seem to love our genetic makeup!
We have seen several different doctors in this practice and have never been disappointed with their doctors and staff!
I would definitely recommend this practice to anyone who needs to see a urologist. They have two different offices, one in Grove City as well as the office in Gahanna right off of 270.

Went for a test on September 9th. Was told the doctor was running 1 hour late after I had already paid the co pay. Rescheduled for September 30th at the same location and was told when I arrived that my appointment was at a different location even though I specified I needed this location. Rescheduled for October 10th and was told I would get a phone call 2 business days prior to to appointment to tell me a time. Received a phone call 5 days prior stating that I owed additional money because the same test was scheduled at the surgery center and they charge more money. Did not pay that after complaining about it being their mistake. No phone call so I called one day before my appointment and was told I don't have an appointment. I was placed on hold for over 20 minutes and finally hung up. Called the number back and said I needed to speak to a live person. I was in tears by this point. I was assured by the woman on the phone that I would get a call back. This is unacceptable and now I have to start the process all over again and hope that my insurance company will pay for the same tests twice in one year.

I visited this office in July 2018. I recall paying them while I was there but I do not recall the amount nor do I have any way to prove it. Fast forward to July 2020 and I get a $155 bill.

I called and asked why I'm getting a bill 2 YEARS later. The lady I spoke to agreed that it's odd and she'd look into it and get back to me. She never got back to me...and January 2021 I get a letter from collections.

I'm beyond mad now, I call central Ohio urology in Gahanna and just paid the bill to be done with it. I spoke with Dottie and she assured me she'd get the collections issue cleared up... fast forward 3 more weeks and I get another collections letter saying $155 is still owed.

I will never go back to this place, I will never recommend them to anyone and I will discourage anyone I know from going to this place.

If I could give them zero stars I would. My credit is dinged due to their incompetence and poor communication.

Thanks central Ohio urology!!