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Review Highlights
“Quick, friendly excellent quality, all along with enjoying ahot cup of coffee.” in 3 reviews
“The staff was very honest and Lucy the manager went above and beyond the normal call of duty.” in 2 reviews
“Very reasonable prices, super fast service and always satisfied!” in 2 reviews
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About the Business
CD One Price Cleaners in Des Plaines, IL offers a one stop shop for all of your laundry and dry cleaning needs. We always provide you with fast turnaround while also offering simple, value-based low prices for both men's and women's garments. Our laundry services include dry cleaning, wash & fold, comforters, rugs, and much more! Compared to any other cleaners, our customers prefer us when dropping off their wash and fold laundry and dry cleaning for a high-quality finish! Every garment, one price with fast turnaround.
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Recommended Reviews
Overall rating
48 reviews
5 stars
4 stars
3 stars
2 stars
1 star
- M B.Aurora, IL0176Apr 4, 2024
FYI - this location is NOT SAME DAY like others. They ship your stuff off site. Pick up AFTER 5p the next day. Ughhh.
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Customer Support
Apr 4, 2024
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at CD One Price Cleaners - Des Plaines.
- Ali S.Chicago, IL39363Dec 14, 2023
Terrible!!!! They ruined two $400 cashmere Vince sweaters and shrunk them. If it was cleaned properly this would have never happened. I dropped all the clothes to be dry cleaned!! These wouldn't even fit a toddler. I spent $134 to have my clothes cleaned and they ruined $800 worth with two items. Will never return and tell everyone else I know never to bring their clothes here.
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Customer Support
Dec 19, 2023
Dear Ali, we love what we do, and we want you to love it, too. Thanks so much for speaking with a member of our team to determine next steps. We appreciate you bringing back the garments so that we can best determine how to resolve the matter. Our team will resolve the matter promptly and accurately.
- J. S.Lakeland, FL063166Sep 26, 2023
Worse wash and fold company ever. Twice my clothes came totally wrinkled and just thrown in the laundry bag. I had 1 expensive golf shirt I asked to be hung on a hanger which I provided and nope. I asked the lady to keep shirts pants shorts boxers and socks together nope they just threw it in the laundry bag. They can't even fold a tee shirt the same way? Corporate doesn't return phone calls or online concerns? I spoke to the owner and that was like talking to my dog. He said if wanted no wrinkles then he would iron my clothes for extra charges. He doesn't understand that wash and fold laundry is not just the wash but folding laundry properly. Never again
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Customer Support
Oct 6, 2023
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. Our team at CD One Price Cleaners - Des Plaines will work hard to improve your service.
- William T.Chicago, IL22318May 18, 2023
This place used to be good. l have a job interview tomorrow and dropped off pants without foreknowledge that there's no longer same-day pickup. I got here before 9 for same-day service and was unpleasantly surprised to learn after I paid, that my clothes won't be ready until tomorrow AFTER my interview. Lost their best gimmick. Also told me I didn't have the option for wash and press for my cotton pants and had to go with dry cleaning.
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Customer Support
May 19, 2023
Our company aims to offer the best possible service to our customers. Thanks so much for providing valuable feedback regarding our recent transition to next-day service. CD One Price Cleaners has moved to next-day service in order to maintain great quality cleaning at low prices. We apologize for any inconvenience and moving forward we will offer clear and effective communication.
- Jeanne H.Mount Prospect, IL011Sep 23, 2022
If I could give fewer stars, I would. This place ruined a pair of slacks and lost 6 of my shirts. They found that they had given the shirts to the wrong customer and offered me a $10 store credit for the inconvenience of having to wait and return for my shirts another time.
Then, they refused to honor the $10 credit! They wouldn't even contact the manager for me.
I will not go there again, and neither should anyone else.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Customer Support
Sep 26, 2022
Please know that your situation was an exception. We are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improving the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.
- Lukas L.The Loop, Chicago, IL0213Jul 31, 2023
They Destroyed my Brand New Designer Linen Pants! My pants were White when dropped off for cleaning, asked for spot removal on one tiny spot, and they returned it back to me totally yellow, and burnt a hole through the Fabric! Linen pants are supposed to last for several years, as the material is durable and super strong! When took them out of the package, this is how they gave them to me, that is totally unacceptable, and the person cleaning these pants should be Fired! But also, 6 months ago I was in Fl, and started to see little holes on 2 pairs of my white Designer pants that turned into bigger holes, and I had to throw them out. Now I'm possible 100% that this Dry Cleaners is also responsible for destroying the fabrics, by using chemicals that made the Fabrics soft to the point of breaking! Awful! Stay away, at least you have been warned, that with repeated dry cleaning here, it will either destroy your clothes over time, or have something like the above that happened to me.
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Customer Support
Aug 4, 2023
We want to apologize again for the garments that were damaged in our care. Our team has worked with you to remedy this incident and appreciate you working with us to make sure you are satisfied with a resolution. We understand your frustration and apologize for the damage and immediately worked with you to find a solution.
- Kevin W.Des Plaines, IL45324Jul 7, 2022
Normally this place is quick. Today I dropped off an item and the girl gave me a huge attitude about wanting something washed. When She went to get the bin she rolled her eyes and shook her head like she couldn't believe what I asked. Never had such rude service before.
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Customer Support
Jul 11, 2022
I’m sorry to hear about your experience, Kevin. I appreciate you reaching out and am sorry to learn that our customer service has fallen short of the level you deserve. We will use your feedback to make sure we don't miss the mark next time.
- Wmmanuel A.Bloomingdale, IL022May 5, 2022
My father came in for a stain, the stain was marked by the employee, upon picking up the item the stain was not removed and the employee would not offer a refund and did not apologize for the inconvenience. Looks like management is lacking and so is common sense be very careful when you bring items to be cleaned at cd one cleaners, I brought a suit there one time when I picked it up it did not smell 100% fresh thank you
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Customer Support
May 6, 2022
Thank you for posting a review Mike and we are sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. Please call 847-296-5200 and ask to speak with a manager.
- Viorika S.Highland Park, IL02Oct 11, 2022
Very rude stuff, do not take responsibility for their mistakes! They ruined my dress, that I wore once! Please avoid this place,
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Customer Support
Oct 12, 2022
I’m sorry to hear that we were not able to provide you with the service experience you were looking for. I will be sure to pass your feedback on, and we’ll work on improving our customer service in order to meet your expectations in the future. While we cannot locate your CD One account based on your Yelp username. Our manager would like to investigate any damage your dress experienced. Please call (847) 296-5200 and ask to speak with a manager. Your patience and cooperation are greatly appreciated.
- Jenna Z.Park Ridge, IL2199Jun 8, 2020Updated review
Dropped off $20 worth of items before 9am that needed to be pressed and then came to pick them up after 5pm, they offer same day service, to have a girl tell me that I have to wait another 10-20 mins for them to be scanned in? Thought this was supposed to be same day service...?
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Customer Support
Nov 16, 2018
Jenna, thank you for your review and feedback as this is how we get better. This matter is taken seriously and will be relayed to the store owner for further review.
Nov 18, 2019Previous reviewDropped off $20 worth of items before 9am that needed to be pressed and then came to pick them up after 5pm, they offer same day service, to have a girl tell me that I have to wait another 10-20 mins for them to be scanned in? Thought this was supposed to be same day service...?
Nov 14, 2018Previous reviewFirst time going here today...since the cold weather is upon us, I had a lot and I mean a lot of sweaters and slacks to get dry cleaned. This place got it all taken care of within 1 day and it was a great price. I was also offered coffee (they have a mini coffee bar) and the laundry bag I got was the cherry on top. ***Highly suggest to all***Great Service***