CarMax

First off, I have to give this Business three stars because I did not purchase a vehicle from them, and did not see what the back half of their sales process has to offer. Do they "chew and screw" as they say in restaurant lingo? I could not honestly say.

They did have inventory on popular models but not everything that I was looking for versus a certified factory dealer. My search continues for a good dealer with a reliable, sturdy vehicle in which to cart around my ever expanding, super picky, restaurant loving person...

I'm writing this review because of all the three very large dealers that I visited today, they are the only ones that offered me straight talk and knowledgeable people. All my questions were answered on the spot, and their people understood the models and warranties. The store itself is clean and the people and vehicles appeared well-managed- organized in a logical manner.

Between you and me, I had started writing two scathing reviews of others who were either too pushy or tried to many tricks with pricing. One even stood me up despite having a pre-scheduled appointment... I was literally "parked" in the lot with cash in hand!

Well, in the end I decided to write one positive review instead. I don't like writing bad reviews unless it really makes my blood boil, and today some of these guys were no help... no matter how much loud arrogance, extreme pickiness, and bad manners I threw at them!

Anyway, Carmax gets my vote for best initial experience, good people, and they talk straight - at least on the front end of the process -

Overall they were the best part of my experience today among all others, including 'old local favorites', and the gargantuan auto-mile giants.

Bought a car from here recently and was pleasantly surprised by how simple the process was! I definitely recommend CarMax over a dealership. The staff was knowledgeable and so kind as well!

I wish it was possible to give no stars. I purchased a vehicle from here in June of last year. I've had more problems than I ever had with any vehicle I've owned for much longer. After purchasing the vehicle I took it to the dealer for inspection and was told I needed new breaks and my tires were bad. This was less than a month after purchasing the vehicle. Two months ago I had to replace the battery which was still covered under warranty, thankfully. Here we are in March it hadn't been a year since purchasing the vehicle and the cylinder head failed on top of having to purchase four new tires. Do not trust their "4 point inspection". I will never ever purchase a vehicle from Carmax I suggest anyone who is looking for a vehicle to look elsewhere.

Frankly skeptical about Car Max's no haggle quote. Car Max offered 3x the amount our new car dealer was willing to pay. Was anticipating for a bait and switch of the deal that never happened. Found them Honorable and efficient. Able to get quote on line and they followed though with no hassle. A refreshing experience.

I took home a 2017 Chrysler Pacifica the week of Halloween, since day two of driving the vehicle I had acceleration issues and recently my front and back breaks completely went. I had to then call the company who told me sorry they cannot fix these things because when they sold me the car they looked through everything and it was fine. I paid a mechanic in my town 750$ for new brakes and routers front and back and a frozen caliber, he said my car was so bad underneath filled with rust that he can tell it was sitting for a very long time. I ate the 750 cost of a car that was "looked at and worked on" less than four months later and Carmax will not admit their mistakes, and have no problem with me paying out of a pocket because I didn't purchase the "extended warranty"

On top of this the vehicle I purchased and paid to transfer from Ohio to Attleboro was not looked at on the inside whatsoever, we found in the glove compartment three books of personal blank checks from the prior owners, bills, bank statements and report cards from their children in it which we had to ship to them ourselves!!!

I am super frustrated and reached out to Carmax Corporate who legit did just as much as everyone else .. nothing!!!

I will never ever consider this company a reliable place, I will ensure that my family and friends know about this circumstance and will choose a much more reliable place next time ... MY MISTAKE!

$700 to have it delivered to the North Attleboro store. Before it was shipped,
Car Max agreed that there were no chips,
dings or scratches on the car and in immaculate condition. When I came to pick it up, there was a noticeable chip on the front (ibrahim who took me to the car agreed and noticed it too) mot to mention the bumper was faded in the back of the car with only 1300 miles on it. Bill, store manager, said that it's not a scratch. Not only was he mincing words with me, he was extremely rude. I would never come back or recommend anyone do business here.

For reference, we have purchased two cars from CarMax, one in Florida and one in Pennsylvania. And I understand that because of current protocols there are appointment times.

But customer service and retention should still be a value that companies strive to maintain.

We came in to purchase a hybrid vehicle, but were turned away because there were no available appointments although there were obvious no-shows highlighted on the board. We would have waited, we need a car.

To already be under the stress of needing a vehicle, coming to a business that has been reliable, then made to feel as though our business isn't valued...we will definitely be looking for a new car anywhere else. Thank you for solidifying our decision.

Sold my car to them, was never told that it takes 15 days for the bank where the remainder of the auto loan is held to be paid. Clearly within half a month I would likely have another car payment due. When I called to see what could be done I was just told about the process being to mail checks. If you do this many transactions with banks, why don't you have their wiring information. When I asked them to contact the bank to tell them the money was on the way so the payment wouldn't be due I was told that I should contact them. I just don't understand how a company that does this many bank transactions can either not clearly state the timeframe, or doesn't have a more efficient process.

I am a big fan of CarMax. You bring your used car, they appraise it, they give you a fair price and you decide to take it or leave it.

It's that simple. No haggling, no pressure, no games. I have sold 3 cars this way already and I found the process very efficient. It might take 1-3 hours at the shop from the time you drive in to the time you leave, but it is usually very fair and stress free.

I am good about doing my research and in most cases the appraised value CarMax gives me is very close to Edmund's or Kelly's Blue book value.

Easy and convenient....that is my kind of establishment.

I made an appointment on the CarMax website to go see a vehicle with my wife and our 8mo baby. I called ahead to let them know we would be arriving about 30min early. When we got there I noticed that my name was not on the appointment monitor, and the sales associate began looking for my information in the system. He was looking for the vehicle we were coming to see and said it was at another store. Then asked if we were there to look at another vehicle. I showed him on the CarMax app that the vehicle was there. He then proceeded to go into way too much detail about how the system works and how sometimes the website updates before the store computer etc. At this point I don't even know if the vehicle is there and if it is able to be viewed. Meanwhile, we have an 8 month old baby getting very fussy. I had to stop the sales associate in the middle of his lengthy explanation, to simply ask if the vehicle was there and if we could take a look at it. I apologized for being short but he obviously was not catching on that our baby was a ticking time bomb and could go full melt down at any moment. He found the vehicle and told us it was out in the lot to the left. There was another associate with him and neither offered to come with us to show us the vehicle. We "went out to the left" and searched for almost 10min before finding the vehicle hundreds of yards away. It was hot and humid out and these two "sales people" just let us wander the parking lot with an infant. We found the vehicle and it was unlocked, but we could not start it or fully inspect it without the keys. The vehicle did not have all of the features listed on the CarMax website, so it was not a good fit. We walked back to the store and the two associates were there talking - one sitting at his desk and the other standing. I asked about the features listed on the site and what the vehicle actually had and they did not know but said sometimes the site isn't accurate. My wife and I were open to looking at another vehicle but neither of the "sales associates" offered any kind of help or recommendations. Actually the one sitting down said that I could click a button on the website to enter the criteria I was looking for and then I would be alerted when a similar vehicle came in. The car buying process is frustrating and usually comes with pushy sales people. This was the opposite. The associates could obviously care less whether we found a vehicle or not. Neither offered to show us another vehicle or even search the system to see if something else might interest us. I thought it was rude to make us wander the lot on a 90 degree day with an infant - especially since we had an appointment. One of them should have offered to bring the car to us or at least walked out with us to answer questions and point out other options - especially when we are going to invest $22k. I have been to CarMax locations in the past and remember receiving better service. Even on the tv commercials you see the smiling sales associates walking around the lot with customers. I guess that only happens on days that the weather isn't so hot. I am in sales and would never treat prospective customers with that much indifference. The only thing I can figure is that these "sales" people make straight salary or are paid hourly and make no commission - so they have no incentive to care. We are in need of a vehicle and would have probably bought something else yesterday because we already have financing secured. Now we will continue our search for a family vehicle but will not be looking at CarMax North Attleboro... or probably any other CarMax for that matter.

I was actually decently surprised by my experience here. The salesman started off a little slow with his skills and wooing me in, but then picked up a little. They have a policy of no haggling - the price is the price. Which in one way seems like a good idea, but on the other hand--it sort of lacks motivation. You don't get your hands dirty, sometimes its good to haggle - it signifies commitment on both parties.
They provide a base price that is solidly within Blue Books guidelines. Their vehicles are in good shape. They have their own financing company, with higher than average APR (5.9%) - I would finance with someone else if you buy your car here. I bought 1 car here, I look forward to purchasing another.