Captain Cook Resorts

My wife and I enjoyed our stay at Waikiki Shore. The location is right next to the beach, and a short walk to the nearby stores and restaurants. The view is great! The unit was clean, with a good layout, and well-stocked with household supplies. Communication with Joy was great, and she arranged for parking nearby. Paul was very helpful in getting us checked in. We hope to return in the future. Thank you!

Definitely a great service. The place was clean and the view was beautiful. The apartment had almost everything you need for cooking, cleaning, and laundry. I didn't have to pay all of the extra fees and it was straight forward deal for my stay.

We booked an apartment through Airbnb at the Waikiki Sunset. It wasn't cheap, but after spending three weeks there, we feel it was well worth it. Everything you could possibly need is provided, including beach chairs, mats and umbrellas. They provide washing machine detergent pods, and the machines down the hall are easy to use through a handy phone app.
The bed was comfortable, there are two TVs, the AC worked well, and the terrace is lovely to sit on in the morning and late afternoon. It's also convenient to the beach, the bus line, and restaurants.
We highly recommend it!

We rented out unit 1408, which is on the 14th floor. We paid over 2k for 4 nights for a get away. We are 3 nights in to our vacation and it has been the worst experience of our lives. Directly below us "apparently there is a board member for the building." Not sure what his name is. He has reported us to security like 5 times. First for playing normal music on the balcony on a Friday night at 9pm. He then accused us of vaping and continued to harass us for the last 3 nights. Every night we smell marijuana and other scents from our balcony and apparently he loved to blame us. The man would literally go to his balcony when he would hear us, stick his head out and try and look at our suite. He even tried taking pictures and would look up and try to find an excuse to call security. We were and are getting harassed, we wasted a small fortune getting this place thinking we will enjoy paradise. It's 12:23am right now and I just caught him looking up at our balcony. I will report his behavior to the BBB, get in touch with the board. We called security to report this creepy behavior along with telling them to come check our room for marijuana, smoke or anything else that makes them feel comfortable to prove that we didn't do anything wrong. His entire agenda is to get us kicked out!

Stay Away!

Amazing service from this group in an age where it seems to be more about the business than the customer. Nice properties for all budgets and second to none people work for this company!

First off, the location was prime during my short visit. We were literally in walking distance of restaurants, shops, and International Marketplace/the mall. The price per night was unbelievable (lower rates due to COVID actually). Paul greeted us upon arrival; he seemed like a quirky fun person just living his best life with aloha . He always picks up the phone too which is good.

The unit itself was clean, presentable, and homey; absolutely loved the outdoor balcony. There were plenty of towels (including beach towels), tissues, toilet paper, shampoo/conditioner/lotion/soap, silverware, etc., stocked in the condo. We even used the laundry detergent, HOWEVER, the price per load to wash and dry was very high (~$4 to wash & almost the same to dry!) and limited to only quarters (..this was a struggle during the coin shortage). I normally don't do laundry when I'm away on vacation so it will not affect my review.. (but we went through towels so fast from surfing everyday.)
Anyways, we will be staying here again when we come back to beautiful Hawaii!

Captain Cook resorts staff provided excellent service during our stay couple of weeks ago.

We stayed at Room 2904, Waikiki Skytower. A review of the Condo is below.

https://www.yelp.com/biz/waikiki-skytower-honolulu?hrid=sjXCbbAy-EdfY-gfXJ6fiw&utm_campaign=www_review_share_popup&utm_medium=copy_link&utm_source=(direct)

We are repeat customers that have enjoyed your services in the past. However, this last time will be our last. I was appalled of the lack of professionalism of your property manager, Paul Tucker.

He was waiting for us outside the hotel so I walked up to him and introduced myself and extended my hand out to shake his. He refused to shake my hand and suggested a fist pump instead and went on to ask if I had kudies. I looked at him in disbelief... what are we 8 years old?!?!? He then handed me the parking card and I questioned him, how do I know you don't have kudies? His reply was unbelievable, "I probably do, I checked in a lot of Chinese earlier"

I understand we are all on high alert with this Coronavirus going around but if you cannot remain professional, you should not be in sales/customer service.

Rented via Captain Cook Resorts. Condo unit #1110 is as stated, and views are really great, location great, cleanliness of unit was okay (noticeable crust on floor, wall light switches stained, pillows yellow stains, cereal in fold out couch which my daughter slept on, and socks in the fold-out from previous occupants), unit was remodeled and was okay.
Property manager Paul Tucker was okay and had some weird corny jokes and was a bit odd in his demeanor, we paid in advance for off-site parking but as we checked in with property manager he said he had a parking spot for us in the condo building he would let us use, so I asked him "so we paid for off-site parking, is this spot included in the condo rental I asked" he kinda got snippy about that, and said "hey I hooked you up didn't I, or would you rather park across town" so I didn't question it any further. A few days later he text and called me several times and he obviously gave us a parking spot that belonged to another unit and hinted that we might have to park off-site and give that spot up, he never called us back to tell us to move, but this stressed us out a bit and was uncomfortable making us feel that maybe our car is going to be towed or something, but it never happened. There were other encounters that put a down-beat tone to our experience. we were told that the driveway to the building was under construction, ( I agreed prior to this before committing) that was okay by me and was tolerable. However we were not told the two neighboring condo units (to our left and to our right) were under remodel also. We encountered on several occasions the elevator to the 11th floor where our unit was, is also being used by the construction crew doing the remodels, and on two occasions we could not use the elevator as they were bringing material and tools up/down from the 11th floor to the 1st floor, at one point a construction crew member told me outright I couldn't use the elevator going up or down as they needed it, also the water was shut off for half a day also, due to the remodels in progress. Myself being in pretty good shape used the stairs to the 11th floor, my wife being in pretty good shape also, but having asthma she encountered an attack while attempting to climb these 11 floors of steps, and I almost had to take her to emergency, but was able to get it under control in our room, using what asthma inhalers she brought on our trip, to make matters worse the rental unit directly below us, had tenants who smoked cigarettes' on the balcony ( 4th day into our stay they showed up) and the smoke entered our unit significantly as the glass sliding doors did not seal, and were in pretty rough condition and did not lock, and smoke entered in a noticeable manner even I could smell it quit a lot. This made it very uncomfortable as we do not like using the AC, we enjoy the warm tropical weather and sounds of the waves from the beach below, but this was curtailed by the people below making the remainder of our stay down-beat. we will not stay here again, nor will we recommend it.

Perfect location across the street from Waikiki beach. The manager met us there, offered suggestions for places to go, very responsive. Unit came with beach chairs and umbrellas, and very welcome air conditioning. The unit isn't fancy, but had everything we needed to be comfortable and enjoy our stay. There was a grocery store that delivered, which allowed us to stock up on the first day. Recommend.