Capitol Garage Inc

I love my new Jeep Grand Cherokee. It was very lucky I was ready to buy because the salesperson was very nice, but spent no time explaining to me what I was buying. Thank God for YouTube, I learned about my new purchase!

What a great place to buy a car. Everyone at the dealership is so nice. My sales lady Michelle Wilson was great. She was so patient with me. She spent the entire day and make my purchase effortless. I went in at 11:30 and was home with my brand new Wrangler Rubicon by dinner. I highly recommend this dealership and especially Michelle.

my wife and I just purchased a used car from Capital Motors. Steve and the staff were very helpful and able to answer all our inquiries. They helped steer us in the right direction and helped us find a great car within our budget! I recommend them to anyone in the market for a vehicle!

I love them! Screw champagne. Dude told me I won't get approved for second car at champagne but I walked out with an alpha with zero down the same day. Kevin, Jeremy were great. Knew my personality and what type of car. Thank you!!!

Excited to purchase this car. Not a jeep but a Chevy. But the make of car we had been looking for. Had problems from the minute after we signed the papers. No cooperation until we had to push hard to get answers and corrections to everything that was wrong. Over three weeks to get paperwork finally correct. Overpaid registration but no one listened and then we get a check in the mail to correct from them from DMV. Now we find a simple thing that should have been taken care of prior to purchase as part of the dealer inspection by them was not done, filling the AC. We had thought it was serious AC issue. Took to our certified mechanic shop to find this is not covered by paid service warranty as it is something that is maintenance. He stated they filled it wrong, did as a truck and not a Tahoe. They should have done this prior to us buying it. So I have to pay. After all we went through we did not trust them which is why we took to our person plus warranty person said we could do so and recommended we do since they are not a GM dealership. Did call to speak to the manager who at first was nice but then intimated that my mechanic probably was not truthful and it did not need coolant. Funny the AC didn't work and we trust our guy with all our cars for many years. They have bent over backwards to help us and give us best prices and best service every single time. So I believe what they tell me. He wanted it brought to him. Now why would I do that when they could not handle the paperwork correctly let alone service my car.

Untrustworthy!! I will NEVER buy a car from here again. No one from the company will get back in touch with me regarding the part they were contractually obligated to replace. In the contract it is stated that they will replace the part however, when I contact them, I am constantly told they have to order it and will call me when it arrives which doesn't happen leaving me to call again requesting the part. This just continues. Do yourself a favor and buy your vehicle elsewhere!

When I bought my first new car at a dodge dealership at Capital Dodge in San Jose CA. The dealership has since changed its name to Normandin Chrysler Dodge Jeep Ram Fiat. I was surprised to see they had written sold as is on the paperwork. Being young and inexperienced I wasn't worried because I had a free maintenance package. Every time I brought it in, I told them that the car seemed to surge as you accelerated past twenty miles per hour. They just kept telling me they could not duplicate the issue. I ended up moving back to the east coast and took it to Capitol Chrysler Dodge Jeep Ram in Willimantic CT. They told me I needed a new transmission. I told them I had documentation of the problem from day one so it should be covered by my warranty which had conveniently expired a month earlier. They said I could talk to the area boss but for now to get me back on the road I could cover the cost of the parts and they would cover the labor. They told me they would give me a call when the area boss was in the area and I would be the first one to speak with him. I would call back a few weeks later only to be told that I missed him, but they thought we had worked it out already. They would apologize for the misunderstanding and again reassure me that I would be the first one they would he would talk with next time he was in the area. After the fourth time this happened, I got distracted and stopped calling but then that was their plan all along. I still remember the name of the manager who kept giving me the runaround. Rudy, a slimy car salesman if there ever was one. Guess each dealership has at least one. Wish I remembered the name of his counterpart in CA who was just as slimy. I will never ever buy another Dodge Vehicle again, new or used!

I brought my 2014 Jeep Cherokee with 99k miles on it for a look at an intermittent warning light about the 4 WD overheating. The car ran fine and shifted fine before I brought it there. They gave me an estimate for 4700 for a rear differential and some engine noises (worst case scenario), I had to regroup and pick it up to decide what I wanted to do. I still owe money on it, and the receptionist for service said that I could always trade it in, but with the problems it has, I wouldn't get as much. Well, I picked it up, and a mile down the road all of the sudden the engine light came on, and traction control, and it lost power. I took it home and brought it to another place. When I got there, the mechanics could not even shift it into reverse. Not to mention, they charged me a $180 diagnostic fee, that I have stopped payment on. I went in thinking it was a sensor, and left with a junk vehicle. I am now looking at bankruptcy to get out from under what they did.

I don't usually do reviews but I hope that someone reads this and it saves them from what is happening to us. Will never buy a car from here again. Bought a jeep not even two months ago for our son to have a trusted car ( those were even the words that came out of Jimmys mouth) since our son just turned 16 he is only allowed to practice drive, so only about 40 days from buying the car and around 400 miles in the rear starts making an awful noise, take it to our local dealership bc no one from Capitol calls you back or even email at that matter. The quote to fix the car was $4,600. We just bought the thing. I am absolutely floored that we trusted them to sell us a decent car and this is what happens. I get when you buy used that's what you get, but it was a one owner vehicle and it looked to have been taking very good care of with good service records.

The assistant manager AL out right lied to me stating that my trade in had excessive milage on it and was not going to be offered for sale on his lot but would be sent to auction. I pointed out that he had other vehicles on his lot that had higher miles than mine and again he stated mine was going straight to auction. The very next day my car was offered for sale on their web site and placed in their inventory on their lot. Additionally, as a side note they originally offered me 17,500 (which I did not accept) and then listed my vehicle for sale for 25,900. Pure greed from a dishonest typical used car salesman. Then you wonder why people don't trust car salesmen, it's because they shouldn't !