Buffalo Wild Wings

New management same terrible place. Service is always bad here no matter what time I come here they will mess up my order and it will take forever for the waitress to even come take your order: the bartender and the shit load of tvs are the only saving grace about his place. They could really use a real cook because the chicken wings are never done.

Great customer service. Our waitress was able to help us out with everything we needed and consistently checked in. Food was great quality with great speed of service. Everyone in my party was very satisfied.

This Buffalo Wild Wings is the largest location I have been too. Massive bar with tons of beers on tap. Good usually comes out fast but I'm not really a fan of there food. Very small wings. For a wing place the wings are really average. The smash burger is actually pretty good but nothing amazing. Service is usually fast and when certain games are on it can get pretty rowdy. Great place for college football tons of TVs. The largest sports bar in the county.

You know what you are getting when you come to a chain like BWW's. This location always seems to be out of something, way understaffed and something always can't be fixed.

Last time I was in they could not put a game on the big screen because the one person who could change the channel was in the back, so it was a rerun of a 90's basketball game and the local news on at a sports bar on a Saturday night.

Also I went to redeem a reward through the app and they could not accept it. Then the lady charged my card for another order but she did correct it.

Don't expect over the top service here but is a good place to get wings and a beer as the food is pretty reliable in quality.

Dear Buffalo Wild Wings Lexington Park, MD,
On 16 April 2023 at or about 6:20pm I entered the Buffalo Wild Wings (BWW) at Lexington Park, MD for supper. I am writing this review in order to share with you my experience/lack thereof.
First off, the front counter was unmanned and while a handful of employees in the back of the house looked up to see who had entered, none greeted, acknowledged, or otherwise engaged me. After approximately 5-mins, a pleasant young lady emerged and greeted me. She then told me to pick a place to sit and a server would be with me.
I took a seat in the bar area at a high-top table near another table of folks who were eating their meal. About another 5-mins later, a young lady named (if memory serve) Leticia approached my table to take my initial drink order. I want to illustrate that the house was NOT busy in any sense of the word. There were 2 tables seated in the main dining room, 3 total tables in the bar area and a couple at the bar. All but I had food on the table and there seemed to be something like 3-4 servers tending to the floor and the one bartender on deck. This count doesn't include the gal at the front desk, nor the kitchen staff or the employee who was perched at a table in the bar area (more on him later).
Once my server (Leticia) took my drink order (soda water with lime) it was about 5-mins before it arrived. At that point, I placed an order for 10 wings with lemon pepper dry rub with a statement that I would place my supper order in a few minutes as I needed to decide what to eat. 20-mins passed before my server came back to my table with my wings. When my order of wings was delivered it was then about 7pm and I had been in house for approx. 40-mins. Frustrated with what I had been observing and the total time for the arrival of my initial wing order, I decided to abandon supper completely, take my wings to go and leave the establishment.
Frustration on total time for my food to arrive was based on the observations as follows:
- The house occupancy was extremely low and aside from myself and one other table, all had been served their food/drinks.
- One table had departed 15-mins prior, and the tables were not bussed and remained dirty.
- One table against the wall furthest from the Bar (adjacent to kitchen?) was cluttered with assorted glasses, food, cell phones being charged and this random guy that kept coming and going from the back of the house and checking his phone and eating. This went on for the entire time I was in house.
- I generally observed a nonchalant vibe and a general lack of purpose from all in house.. The random guy at the table struck me in particular as he would appear wearing food service gloves and do his thing at the table (eating, checking his phone etc.).
Prior to my visit, I had checked the reviews on Yelp and am once again reminded to trust those reviews. Had I trusted them, I would not have been in house, I would not have been frustrated and I would have had supper much earlier elsewhere having burnt over an hour in transportation, waiting and paying/departing...
On my departure, I asked if there was a manger on duty. The gal at the front told me James was the manager and was around somewhere. I repeated back to her "James is the manager, and he is here somewhere?" to which she replied yeah... I was irritated at this point and thought it better to put this on paper rather than confront someone who; was around somewhere and who clearly by the condition of the house, the performance of the staff and the overall vibe, would likely not have been receptive or properly trained to handle my concerns...
I am dropping this review on Yelp and emailing/contact forming it to BWW corporate web site.

To begin with, I tried to call them several times at 5:30 for take out. I drove there at 6:00 no one upfront. One customer awaiting pickup. Only 4-5 customers in restaurant. No alibi for poor customer service.
Ordered 15-15 wings. They swapped to boneless nuggets in one box. Very dishonest of them.
I spent $39 for this crap?! They even snuck in .99 for pickup fee! Also, potato wedges were more like shoestring fries.

Overall disgusted. Service was marginal at pre-COVID 5 years ago. Now off the charts at lowest point I hope the franchise owner heeds this. No one in the local area ever want to plan an event or get together here because it's terrible food and overpriced. If contacted by BWW blah blah blah. They don't care either!

This review is for the Lexington Park location.
Waited almost 10 minutes for anyone to even come by or acknowledge folks at the Take Out counter. Wings were beyond overcooked, dry and hard with very little sauce. They were also cold, after a short 1.5 mile ride home.
If you can't get your namesake done right... WTF?
Lastly, BWW tacks on a "screw the customer " tax of $1 for takeout... yet, I could sit down, place an order and immediately ask for a togo box with no additional charge.

I thought a shot was 1.5 ounces?

Googled it, and low and behold, Google agrees.

However, today I was told by staff, it's 1 ounce as defined by Corporate. So my double was 2 ounces as opposed to 3.

Am I missing something here? If anything, it's certainly the buzz I was expecting for my double!

Folks, hit me back. Cause if I am mistaken, let me be the first to stand corrected and more educated. But if I am not, guess where I am not drinking again?

Sorry as hell! I placed an order for 100 wings. Did not get all my wings they said they had to call me back after they reviewed the footage. Then said they reviews it and walked me out to my car when I did not pick them up . Hung up on me. Then told me they were reviewing footage. Sorry as hell! Stay away ZERO ACCOUNTABILITY ZERO CUSTOMER SERVICE.

The place has turned around. I go once a week and had a good time every time. Staff is on point and the food is the best version of BWW I've ever had. And it's like this every time now. Chill place to be too.

Our family has been coming here for years. Typically it's been pretty good, but the past couple of times have been awful.

Tonight we came to eat dinner and was informed they don't have bone in wings. No big deal. Things like this happen.

After we ordered we were informed that they were out of hamburgers. Then a few minutes later we were told they were out of honey mustard dressing.

This is poor management. Plain and simple.

Come on Buffalo Wild Wings!! You can do better!!