Bruin Remodeling Group

i had a phenomenal experience with bruin corporation, and our salesman, mike.

my fiance and i are first time homeowners and purchased our home in april with the knowledge that we needed to replace the roof before winter. i interviewed several different businesses and got a bunch of estimates. we ultimately chose bruin, and could not be happier.

the first thing that impressed me was mike. he treated me with respect, was very professional, and was thorough in his explanations. i was completely clueless, and he answered every question i had, and never made me feel stupid or silly for asking. i was a consumer that he very easily could have taken advantage of, and he did not. he operated with great integrity which, truthfully, is why i ultimately chose bruin. price-wise, they were on the upper end of the estimates we received (though not the most expensive), but his reliability, and the longevity of the business gave me the confidence that the cost was worth it.

speaking of cost, we were able to finance a loan through their third party (GreenSky) which offered us 0% interest for a full year. that was awesome and a great relief to us as we knew the work really needed to be done; it wasn't optional.

i was also impressed with the granular level at which the roofing replacement was explained. i was informed (literally) how many nails would be used per shingle, and other details that i might not have needed to know. i appreciate how thorough mike was, especially in trying to explain why other business' may be less expensive, but would not have provided the same results.

once we had booked the job, communication with the business was professional and courteous. we had anticipated the work being done in september, and were moved up to july when they had a cancellation/postponement. so our start date was a bit unexpected, but i appreciated being moved up on the schedule.

our roof was completed in one day (we have a small, single level bungalow), with a few hours of follow up another day because they were short on roof caps. the business took great care to clean up after itself. we have dogs, and there were no issues with leftover nails in the yard, etc. the business also took great care to follow up with me to ensure i was happy with the job, and was flexible in terms of getting paperwork back to them.

we are halfway through winter and there has not been a single leak or issue with our roof, which is always a concern when you are replacing. however, had an issue arisen, i am confident that bruin would have addressed it promptly and appropriately, as they did everything else in our relationship thus far.

all in all, i cannot say enough good things about our experience. we eventually need to replace 8 windows on our front porch and, when we can afford it, we will be using bruin. i highly recommend them.

great jobs done and very great project teamwork! very happy! we did sidings and sunroom through them 10-20 years ago and also very happy. ver recommend them!

We engaged Bruin for siding replacement for our house back in 2020. I've been ruminating a bit about the experience since then, but ultimately, I learned a lesson, which is that working with smaller contractors that are more focused on quality vs. sales/marketing is the way to go. My wife and I were happy to have our siding replaced, but here is the list of issues we've had since working with Bruin.

Also, we chose to install an Everlast siding material, due to it's appearance and low maintenance needs.

During the job
- As a qualifier we communicated clearly to Bruin that we wanted to address any issues identified during siding removal as the house was built in the 70's and there were some questionable build details. The only issue that they addressed was some major rot and damage to studs along a garage wall. We paid a premium to have this fixed which was off putting considering that the fix should have been completed in a day. Furthermore no efforts were made to jack or level the joists.
- The siders put house wrap right over a carpenter ant satellite nest that was uncovered on a corner of the house even after I asked that Bruin fix the compromised area. End result was late that summer, the wet wood dried up and we had a massive ant exodus in our basement.
- I pleaded to Bruin to be honest about our Deck and if any work was needed to prevent rain damage beyond the new siding and flashing since the deck and 3 season were not built well. This was not listened to, and we've since been dealing with water issues due to bad flashing detailing on our deck.
- I needed to re-review the contract during install since Bruin was starting to put aluminum flashing fascias around our existing gables vs. the PVC board we had in our quote/contract.
- The siding on the back of our house is terribly misaligned. The installers were using a 6 foot level to try to level the boards vs. measuring the house and using chalk strikes to ensure level boards.
They installed two doors for us as part of the job. They are not plumb or were installed correctly.

Items noticed since the job
- The siding install was not done well or correctly. Everlast siding needs to float to deal with thermal expansion. The siding has oblong fastener holes so that the siding can shit with temperature changes which the screws should be centered in. Furthermore, but joints need to be fastened with metal hardware to no pull apart. Bruin did not float the siding and either incorrectly or didn't install hardware at some butt joint resulting in large gaps that open and close due to the weather.
- Another annoying detail is that we had new windows with new trim installed prior to the work. The new trim required that the siding butt against it instead of having a J channel. A savvy installer would have known to drill a hole and fasten the siding closely to the window trim to deal with thermal expansion. They didn't do this.
- They manufactured blocks for light fixtures and electrical box out of PVC and did not flash them correctly.
- Now I'm currently having some carpenter ant issues in our house. I'm quite confident that we're going to find that this is also due to lack of attention to detail from Bruin.


So in summary we probably spent $50k+ on our job. The work was outsourced to low cost slash and dash subcontractors. From now on, I either do it myself or work with specialists.

Bruin Contracting was my contractor for the Mass Saves Insulation program. The two technicians who arrived at my home were experienced, courteous, hard working and respectful of our home. They completed the project expertly and efficiently and our home is now fully insulated and much more comfortable!
I was so pleased with the work of Ricky and Ben that I asked Bruin to look at a roofing project we are contemplating.
Great company with great employees!
Bill and Ruth Ann Mrozowski

Sales representatives came out to our house and measured the windows and then left without giving us any estimate. He didn't even have a window sample to show us. He also said he was going to email us an estimate but he didn't.

My condo association needed to make some long overdue replacements of the stairwell windows and frames in our four story building. The frames dated back to the 1910s and needed to go. Bruin came recommended highly to me by a friend of mine. We received multiple quotes for the job and Bruin's was by far the best for a set of new double hung Harvey windows.

Bill was great in coming out for the measurements and getting us the quote. It was simple to secure the job as we could make the deposit by credit card. Bruin's office stayed in touch to let us know of the timeframe for the job. Their crew showed up on time on the scheduled day and finished even faster than we assumed. They also cleaned up nicely. A great job all-around and I'd definitely recommend them for window replacements and use them again myself.

I had approximately $15k of windows and doors installed.
Front door was hung and not plumb. Doesn't sit flush with frame. Had someone out (second complaint in work done) who said door looked great, and walls where installed are never straight. Really? $3,500 bucks and you blame the structure for a poorly hung door.

Had a large gap over a sliding door they installed. Guy comes out and says if water goes in it will go up. Really? Do I need black mold in my house?

Cannot get an itemized bill out of this company, and they are trying to blow off complaints.

It's time to call every news station for a review of their shoddy work.

Do not use Bruin- they take your money and dismiss you like you very less than.

I am very pleased with Bruin window replacement work. The sales process was clear and precise. The measurements and order of Harvey windows were accurate and lead time suggested for installation was on the money as well. I did not have to follow-up with Bruin as to when the windows unit will be installed, rather Bruin called and scheduled the work on time. The installation team was very professional, on-time, work completed as defined. I am very pleased with Bruin and will most certainly use as well as recommend Bruin to friends and family. I am planing to replace more windows in 2024 and I will certainly use Bruin. Thanks Bruin for the great work.

I have never had such a bad experience with a company working on any of my properties. The manager at the office was extremely rude and unprofessional when I sent photos of how poorly the workers treated my property. Nails left everywhere, items scattered around my backyard and excessive debris. They also left the doors to my place unlocked and used the bathroom(which is fine) but tracked in debris and mud and dirt and left hand towels on the ground.

I spent about half hour everyday during the week they worked on my house cleaning up after them. I sent photos, but the managing office did not believe me even though I had photo proof.

I am urging Mass Save to remove them from a contractor for insulation work.

Would not recommend.

After getting a MassSave energy audit for insulation and taking the company they picked, we had an awful experience where they cancelled the day of installation with no reason and were scrambling at the last minute (Christmas Eve) to find another company that would be able to fit us in before winter was over.

A friend recommended Bruin based on her fantastic experience and she was 100% correct about their service. I was on the phone with someone helpful immediately who could fit us in within the next week and then had no problem with the three additional calls I made that afternoon to confirm our paperwork had gone through with MassSave. When the insulation crew came, they patiently explained what the issue with our particular siding and exterior installation would be and assured me that going from inside the house would be the right choice. They were very kind in helping me understand the process and we found another day in the next week for them to come back. They left the house very clean and did the initial patch up job - about 100 holes inside the first floor :0! We are so happy with the work they did and will definitely recommend them to anyone!

So Bruin reached out after I left my initial review and did apologize. We finally were able to meet up and go over a quote for everything we needed. Will update again on the quality of work once they finish.