Brouwer Brothers Steamatic

We needed the carpets cleaned in our new home after previous owners. There was paint and other stains (who knows what) and it all came up! My carpet looks great and we don't have to replace them now. The communication was great. I couldn't have asked for a better experience!!

Be careful when you get a quote from them. I had a quote for air duct clearning and dryer vent cleaning. I told them I had 4 units. They gave me a price. They showed up and had not put down 4 units. They then requoted the work at more than double the original price (and double what another provider quoted) and was unapologetic about it. I had them clean the dryer vent and plan to hire someone else to do the duct cleaning.

cleaned our office, left it looking fantastic! would recommend. Great cyst service and very efficient.

Brouwer Brothers came out to remediate minimal water damage in my home that came from a slow leak. Each time the technicians came out to check on the drynness levels I was given different numbers....at one point I was told a 40 (or something like that) would indicate acceptable dryness levels and I was a 42--the next day I was told 91...all in all they stretched the drying process from an estimated 3 days to a week--I think to charge more money. In particular, Mr. Roberto Garcia, technician, was rude, disrespectful and yelled at me when I questioned the various readings he provided that changed from lower one day to higher the next day with no explanation. Maybe his treatment was based the company practice to try to extend service time to charge a higher price--but no customer should be treated with disrespect expecially when asking for infromation to understand the process and service being provided. I did call his manager to report the treatment and did not receive a call back. Avoid this company based on fraud and unprofessionalism.
Service: Water damage-related cleanup & repair

Jerry Spencer cleaned and sealed all of the tile and grout in our house including our screened in porch. His work was completed in a timely manner and it looks like the day it was installed.

I recommend him highly. Thanks Jerry.

It's been over 4 months since a fire in my condo displaced me. They have not yet begun any work on my condo. To be fair, I am not sure if the building insurance is at odds with this contractor. I've read reviews on their cleaning capabilities and they seem good. I believe they subcontract their plumbers, electricians and carpenters. I will update this review when they begin working and I will comment on the outcome

It's been a year and I still have no electricity and plumbing. I was fed a lot crap. They were at odds with insurance and condo association. They were replaced by a different outfit. As I said they were okay with remediation but I WOULD NOT GO ANY FURTHER. They were less than honest

Brouwer Brothers is a great company to do business with. AC Walton was early (!) for the appointment, courteous, professional and did a thorough cleaning job. We'd use Brouwer Brothers again and specifically request AC as the technician they send when cleaning/steaming needs arise.

Late February 2019, the pipes above my condo unit burst. Both my bathrooms were destroyed. Through my insurance, I contacted Brouwer brothers for the repairs. It was a 5-6 week job but Brouwer Brothers didn't "complete" the job until October 2019. I was displaced for 9 months. There was a lot of communication problems with the first project manager. There really shouldn't be this much arguing over repairs. He was eventually fired by Brouwer Bro's. October of 2019 they were done with the work. The 2nd project manager, Chris Bonomo couldn't be bothered to come the last day bc he had other jobs. Two weeks later, the toilet that they "repaired" leaked. And another month later the tub they installed couldn't be used because the drain pipe leaked and wasn't up to code. They used plastic joints on metal pipes. My insurance paid majority of the bill to Brouwer Bro's. Its now March 2020 and I'm getting a bill from Brouwer bro's for over $1900. I still have to come up with $1600 to fix the repairs that they repaired. I don't want to pay this $1900 bill nor do I feel like I need to. Chris tried to reach out to me for the bill. I tried speaking to Chris Bonomo but he was to busy swearing at me.

Had a fire in March, and It took 2+ months to go back into the apartment. In addition, we are still waiting for some things in the apt to get repaired.

At the end of March, my girlfriend and I had a small fire in our kitchen where most of the damaged was caused by smoke. It was a very small fire that damaged just the kitchen, so we thought it was going to take perhaps 2-3 weeks to get everything to get painted and have new cabinets and appliances installed in our kitchen. Unfortunately, as you know it took more than 2 months to get back to the apartment. We came to check the apartment every week, and it was upsetting to see that things could have been done in even 1 week.

However, this is not why I'm writing this review.

We are still waiting for things to get repaired in our apartment. Things that didn't get done. They did such a terrible job painting our closet that we struggle to open some drawers. There is dripped paint EVERYWHERE. Thank goodness, we are just renting the apartment as that would be unacceptable.

We used Brouwer bros to have all of our personal stuff cleaned too. Unfortunately, the cleaning wasn't a 5-star cleaning as I encountered some items to be dirty and boxes still uncleaned. In addition, one of my personal items arrived with a missing part.
I'm still waiting for it to get replaced.

It's been more than 5 months, so I'm not happy with the outcome. Nobody has called me about this personal item of mine. I heard the project manager quit during this process. I was able to work with the new project manager or whoever he is, and he is nice and all, but things aren't still done.

I do business often with Brouer Brothers Steamatic, and they are true professionals. They conduct their business with efficiency, integrity and grace. Every time I work with them, they are thankful and polite, and they really seem to know their business inside and out.

Brouwer Brothers was hired to clean my HVAC units by my condo Association, as they have a contract to provide the service as needed. After they allegedly cleaned my vents, I looked and the insides were still covered in mold. I sent a test in to a lab and came back with, on a scale of 1-4, 4X mold in my vents.

After complaining again, one of the owners of the company came and took full responsibility. Promised to "make it right" ASAP and would cut the drywall away "a foot past the furthest sign of mold" to take care of the issue.

A week later, I cannot get a hold of anyone, and my condo association tells me that not only are we still waiting on that work order, but they are only going to fix the HVAC unit and not the mold, the mold that grew from their lack of attention and negligence. I have no idea what is going on but am concerned about my health. I need to first fix my mold and then run for the condo board so we can take this contract away from these crooks.

I would recommend Brendan Kelly at Servpro as a much more honest and reliable alternative.

These pictures are all taken AFTER I paid Brouwer Brothers hundreds to clean my HVAC vents.

Brouwer Brothers, when being Dishonest and Incompetent isn't enough, we go the extra mile with our complete lack of accountability!