Review Highlights
“Amazing customer service - the staff here are super helpful and knowledgeable.” in 7 reviews
“Stephen spent a ton of time with me video taping me running in slow motion so I could look at my gait with him.” in 6 reviews
“I came in w bad blisters and left w a thorough diagnosis of my running style and ideas for potential fixes.” in 3 reviews
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About the Business
Business owner information
Kate R.
New York City's only independent and owner-operated running specialty shop. Knowledgeable, patient and professional team offer a unique running shoe fitting and shopping experience, from beginners to advanced competitors. Locations in Park Slope and Williamsburg.
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Recommended Reviews
Overall rating
105 reviews
5 stars
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1 star
- Hannah M.Washington, DC99146Apr 3, 2024
Came in for a new pair of shoes, Sawyer hooked it up with evaluating my feet/arch/gait, then pulled a few options and kept checking in to see what I thought/if I had any questions. Got me involved in the process which felt good!!!
Ended up with some ASICS that will be great for training and the upcoming half marathon.
Got some running accessories too and gels, the whole crew giving input, loved it!!!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Matthew R.
Apr 15, 2024
Team fitting! Love this, Hannah. Thank you so much for sharing this review and for your business. We love hearing this feedback. Enjoy your new gear and we can’t wait to see you again soon!
- Jan 8, 2024Updated review
Been a while since I had been here to shop for running gear. With four marathons under my belt on 2023 and Boston coming up in April '24 I've worn out all my running shoes and need a new pair for training.
As usual, staff here is very helpful and really know their stuff. Picked up some gels and other items needed for winter runs. Always a good shopping experience here.Helpful 7Thanks 0Love this 9Oh no 0Business owner information
Matthew R.
Feb 5, 2023
Phil! So appreciative of your positive feedback (on multiple occasions now) and for your patronage. Love reading about your experience and hope you're still enjoying those shoes. And we look forward to seeing again soon.
Sep 6, 2022Previous reviewOnce again, terrific service which was very helpful as I shopped for new running shoes. With two marathons coming up that I'm training for I needed to up my gear game. Found just what I wanted. Love the treadmill and indoor track to test them. Highly recommend this location.
Oct 10, 2021Previous reviewI could not ask for a better shopping experience for my running gear.
This store is terrific and with a knowledgeable, helpful, and friendly staff. It made my experience even that much better while looking for new running shoes.
Kaitlyn was a huge help, and as an avid runner herself she knows her stuff. Ask questions, did an analysis of my foot strike and running mechanics on the treadmill, then suggested a few different running shoes to try on. Found just the right fit ans made my purchase.
The store has everything a runner needs. A variety of shoes, clothes, accessories, and nutritional items. There is even a 50 foot running strip in here to try on your new shoes to test them. - Michelle S.New York, NY51189Apr 14, 2024
An absolute time warp to the Williamsburg of almost 15 years ago, where nothing works and businesses survive on vibes, I guess. Thought I did everything right considering I was just ordering a color/brand of shoes I couldn't find elsewhere and just wanted to pick it up, be in and out in 5 minutes. It really threw a wrench in their script which was not selling things and more about running as a personality trait. Took a solid 10 to ring me up (despite placing the order ONLINE) and another 10 to get a receipt (went thru 3 sales associates who were ping-ponging around and not commmnicating with one another).
Honestly, unless you want some F-you service or want to talk to someone about your new runner cosplay outfit, just order the stinkin shoes for delivery the old fashioned way.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Matthew R.
Apr 15, 2024
Hi, Michelle. Upon receipt of this review we conducted a thorough investigation with all staff on site that day. As you witnessed, it was an insanely busy time in the shop but that shouldn’t impact the level of service you received. We will continue to work to improve the pick up in shop experience. A bit confused by the cosplay comment given our staff is comprised entirely of runners who genuinely love the sport, but presume this was a result of your frustration. Glad we were able to get you your purchased item and we hope you find enjoyment lacing them up. Wishing you all the best and appreciate your business and the time you took to share this review.
- 352321246Mar 8, 2023
This place is great! I have been having some issues with jogging and foot pain for a little while now. Nothing that required me going to a podiatrist, but rather getting sneakers that were best suited for me. BRC has a really good selection of sneakers and brands, like, Nike, ASICS, and Saucony to name a few. They also carry things like apparel and accessories. Their staff is pleasant and well informed on getting you headed in the right direction. The woman helping me knew what my issue was the moment I strutted down the "walkway" with my socks on. She quickly brought out 3 options for me to try and I could immediately feel a difference. I was on my way to buying the sneaker intended for the arch support i desperately needed.
I even had the opportunity to jump on their treadmill to try out the incline and a light jog in the kicks I was thinking of getting. This really helped me on making my decision!
I'll be back for sure.Helpful 4Thanks 0Love this 1Oh no 0 - Brian B.WALL STREET, NY44124Mar 10, 2024
Great running store! Found the most comfortable pairs of running shoes I've ever owned there.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Matthew R.
Apr 15, 2024
Enjoy the new kicks, Brian! So happy you found a comfy pair that works for you. Appreciate your business.
- Penelope J.Brooklyn, NY6375Dec 22, 2023
I walked into the store looking for some assistance. I left feeling stupid and laughed at. I will not be back.
Helpful 1Thanks 0Love this 0Oh no 1Business owner information
Matthew R.
Dec 23, 2023
Penelope, we found this quite distressing. Our entire mission, model, staff training and experience curation revolves around cultivating as welcoming and inclusive an environment as possible. We'll do a thorough review of the team on the schedule that day but this does not in any way reconcile with who we have working with us. We're so sorry you feel this way and we'll do our best going forward.
- Tristan F.New York, NY12Apr 15, 2023
My tried and true running doctors for years. BRC is terribly obsessed with you as soon as you walk in the door. They foam over a good shoe and are equipped with nerdy shoe knowledge.
In 2018 coming through with new running vibes, they sold me a Pegasus that I hated at first (not broken in)... then learned to love. 0 pressure, the choice was mine, and their return policy kept me at ease as a newbie. Six years later, they haven't disappointed.
Great community shop (literally doing things within their communities as well). Here's to your longevity and continued success.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Matthew R.
Apr 17, 2023
Super kind, thoughtful and articulation of our passion! Appreciate you taking the time to share this feedback, Tristan. I'll add quotes around "doctors" but we certainly have a great team of fitting pros as you indicated and we remain committed to our engagement with the NYC running community. Thank you for your continued business and we look forward to seeing you again soon.
- May 21, 2023
I am not a runner and have generally been an online shoe shopper for the past 10-15 years (yes, I know), but after developing a number of foot issues in the past two years (shocker), I finally saw a podiatrist who recommended that I visit Brooklyn Running Company for a consultation and to purchase proper, high-quality athletic shoes that provide more arch/metatarsal support. I went to the Williamsburg location this past Saturday and was really impressed with the level of detailed information and guidance I received from the gentleman who assisted me. I wish I could recall his name--he was amazing (this would've been around 5:00-5:30 pm). He was very knowledgeable and took the time to gain insight into my foot conditions so he could provide solid suggestions, and I ended up with perhaps the most comfortable kicks I've ever owned (Hoka Gaviota 4). It was a really great experience overall, and I will definitely come back to this store even though I will probably never be a runner....or maybe I will be someday. :)
Helpful 2Thanks 0Love this 0Oh no 0 - 7072511296Jul 2, 20222 check-ins
I had an incredible experience here! I was helped by Justin as soon as I walked in. He was extremely knowledgeable and gave great recommendations. I mentioned that my toes have been feeling a little numb every time I run long distances and I've been having some calf pain. He easily realized that the shoes I've been wearing were too small and that I need to size up. He also mentioned that I should go for a stability shoe rather than a neutral trainer. I left with a new pair that I'm super happy with and can't wait to run in them!
Helpful 3Thanks 0Love this 0Oh no 0Business owner information
Matthew R.
Jul 3, 2022
Christina, thank you so much for these kind words! Justin is an ace so we’re not surprised. So pleased you had a proper experience. Enjoy the new shoes and we look forward to seeing you again soon.
- Aug 14, 2021
Brooklyn Running Company is an independently owned running specialty store with two locations in Williamsburg and Park Slope. I visited the Williamsburg one and it was a bit difficult to find street parking since it was the weekend. When I entered I was immediately greeted by their staff asking how they could help. They have a pretty decent selection in store and you can also shop online as well.
The sales associate that helped me was Kaitlyn and she was so knowledgeable. After watching me walk and bend down she noticed that I overpronate and recommended a few pairs of stability running shoes. I was between the Hoka Arahi 5 and New Balance Vongo V5s, and Kaitlyn recommended the New Balances since I preferred shoes that had more structure. I ultimately settled on the New Balances and I absolutely love them.
TLDR: Shop local and support this running store! Their friendly staff will make sure you leave with a pair that you love.Helpful 1Thanks 0Love this 1Oh no 0
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