BJ's Wholesale Club

So i'm relatively new at the whole buying in bulk thing. That being said, I have found a membership here to be super convenient. I live really close so the gas station is essential! And, to be fair, rarely crowded. My roommate, who has a membership at much less convenient Costco, noted that they have way more name brands than other wholesale clubs. Prices are good and parking is never an issue.

I will note, however, that the employees range from barely functional to useless. There have been several times when I've noticed a line at customer service (only one person working) and then multiple employees hanging around the register area doing absolutely nothing. On one of these occasions I was actually in line and the person in front of me was taking an obscene amount of time (had trouble understanding what a credit card was)--another employee was watching this entire interaction take place and didn't offer to help until I walked up to her and asked. I guess it's good that I have no shame?

This BJ's is missing something. I can't quite put my finger on it, but......... it's unlike all the others I've been to. For one, the shelves always seem a bit empty. On this particular trip they didn't have the spinach I wanted. But I did find everything else. The staff, for the most part, are friendly. Only once did I come across a woman who seemed less of a people person, but she still tried to help me. But, it's close, it's clean so I'll come get whatever I need.

4701 O Donnell street
Baltimore, MD
8 am to 10 pm

Thank goodness for better-priced gas, the price at this Bjs was way better than most and you could tell by the lines waiting to gas up at this BJs. It wasn't too long of a wait but we are grateful to spend less at the tank.

At this location, one can also do volume shopping at discounted prices like paper goods, veggies, and snacks.

On 10.1.22 drove here after checking the app for Halloween candy for a trunk or treat event. This was my first time utilizing this location. The app advised they had in stock the candy I wanted, but upon my arrival I could not locate it. I asked the lady at the entrance who advised that I seek assistance at the help desk, who then called for a floor support team member to help in the search.

The team member got on an automatic forklift cart and started searching the racks above for the candy in question. While he was looking, I was beginning to get upset but was more excited to find candy that offered 5 more pieces for less than $3 than the other candy I wanted. A win-win for me that I bought 3 bags than the 2 bags I was going to purchase of the other candy brand.

Went to BJ's today 1/20/23 at the Snowden River Parkway Columbia MD location. Made a list of items to pick up and clipped all coupons from the website. I had 21 items to pickup and to my surprise 1/2 was out of stock!
Everytime I come into the store..2 men approach me asking if I have received my"Free" gift card. Seriously...I am so sick and tired of these guys trying to sell me something. I just want to shop in peace!
My membership will be up for renewal next month. I have decided to just keep my Costco membership because I have had much better success finding everything my family needs. I've decided I only need one membership and I chose Costco.
I also have to add today about how rude my cashier was to me today. Maybe she was just having a bad day but she just helped me make my final decision to not shop at BJ's again.

The Comenity Bank MasterCard program is a scam! Do not sign up for the card unless you read the small print. They don't email or mail statements, and your BJ membership is automatically transferred to the card without your approval. Steer clear of their credit program and promos! They trumped up over $300 in late fees and finance charges based on a $55 membership fee. Even after BJs removed the fraudulent membership fee, the credit card after promising to remove the late fees and charges, did not, and sent the $300 to a debt collector!

Though it's a nice store otherwise, their credit card program is a SCAM!

Good prices on gas, clean, and well stocked. Butcher section always has amazing prices per pound on all types of meat

Worst tire shopping experience ever. Thought I would give them a try and was very dissatisfied as I never even got what I paid for. Horrible customer service, horrible company. Membership cancelled because of this experience. I will never give them my money again.

I am specifically writing about the customer service I received during a recent return. I returned a package of Lobster Ravioli that had blown up like a balloon more than a week before the "use by" date. I live nearly 30 minutes from this location, so I don't come by on a whim... or simply to return something that went bad. So, I waited until it was convenient and I had enough things on my list that it was worth it, which was 2 days after the "use by" date. The lady behind the counter took over 25 minutes to process the return, and wouldn't give me the credit to my card since I didn't have the receipt. It's a membership club! You know every purchase I've ever made, based on my membership number! It was bonkers. It was clear that she wanted to make it as inconvenient as possible, and made an extra effort to dramatize her throwing away the item. Of course you have to throw it away, it's gone bad! She was very apparently not trying to help me, and for the money, I'd much rather patronize Costco! There's nothing special about BJs that I can't get elsewhere.

My husband and I visited this store today on 10/30/21 like we always do. The customer service here is poor and unacceptable! We had about 30 items in our cart. The person behind us had three items so I let them ahead of me while I asked if it was okay to sell check out with more then 15 items. A family behind us proceeded to jump in front of me so I said something. Customer service allowed them to do so while it was happening right in front of their faces. Security came over and only seemed to be concerned that I did not have a mask on but neither did the family that cut the line in front of us. Needless to say they lost over 600$ by us leaving but made a few dollar sale on some milk and eggs. Go figure. Let's not mention when we walked in they never said we needed to have a mask! Do better bjs!!!

This place needs to do better!!! This is the second time I've came in to purchase something and I was advised it's in the back and no one can get it for me. This last experience was for an air conditioner that shows online in stock I get there was told it's not in stock so I asked them to check the back because it's gonna be a scorcher outside and my central AC went out. So the employee comes back and says we have it but nobody to get it because there is no employee there that can operate the forklift so why on one of there busiest days of the week they have no employee that can operate a forklift!!! It's just bad business and this is the second time this has happened, last time it was during the week and they didn't have something stocked and again no employee to operate a forklift to retrieve it for me!!! I was telling my neighbor about it and he also had had the same issue, so Is it just lazy employees that just don't want to do there job or are you just being cheap with payroll and not staffing your store correctly because you have to know if something isn't stocked that the forklift gonna be needed for something. Please do better because it's not fair that a customer has to keep going through this.