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Review Highlights
“The place was quite busy the manager said it was due some type of "Garbage Plate special".” in 2 reviews
“Ordered online and it was ready when I arrived.” in 2 reviews
“On Tuesday's the place becomes packed and every table is full and you can clearly see the two working hard but it kills to see them with little help.” in 2 reviews
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Overall rating
32 reviews
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1 star
- Jul 22, 2019
Tap room is huge! The bar section was nice and spacious. The booths are big as well. There is enough room for a pool table on the other side of the room.
They did a great job expanding, you can sit wherever you want. And the server will come up to you with popcorn and politely take your order.
Only thing I dislike was that they took a while before they served us the food. Other than that all is good will recommend.Helpful 1Thanks 0Love this 1Oh no 0Business owner information
Bill G.
Jul 23, 2019
Thanks for rating us 4 stars, Miles! Come again soon!
- Nick S.West Seneca, NY04Nov 13, 2023
Best Burgers
Bill Gray's left the Buffalo area sometime ago but occasionally we will drive the hour to get there food. If they would have had the sports bar restaurant model here it would still be here and very busy.Helpful 0Thanks 0Love this 0Oh no 0 - Sep 15, 2023Updated review
This was my first time ordering online. There are advantages most notably that you can see all the options for cheeseburger toppings such as many choices of cheese. No misunderstandings like when you call in by phone. Prepay and just grab and go when you get notification of your order being ready for pickup. You can still use their online coupons by noting the 4-digit number and entering it at checkout.
The burgers and onion rings were the best I've had from BGs. Must have a good grill man on Friday nights!Helpful 2Thanks 0Love this 0Oh no 0Jul 19, 2019Previous reviewThe Chili Bill Gray's has added a Tap Room. A large bar, hightop seating, many booths and a covered outside patio gives you lots of options. There were at least 20 beers on tap including specials on Bud and many craft.
Service even during this opening week was prompt and friendly. The menu is the same as the usual Bill Gray menu with a few specials. They DO accept the same coupons as the front of the store (available on your phone or in the newspaper). Don't leave home without them. They do have a Happy Hour 4-6 weekdays.
Lots of TVs (no sound) and music (loud) and conversations (even louder) but a nice atmosphere. The main entrance is on the Paul Road side of the plaza, but you can cut thru the main restaurant (still standing where it always was) back to the new area. This definitely is more of an eat-in location vs. the old area which was usually a take-out area for us.Mar 25, 2016Previous reviewThis location has consistently delivered the Bill Grays menu for many years under the same manager. There are a few secrets that everyone should know: order by phone in advance to avoid what seems like a long wait for a burger and fries AND ALWAYS BRING A TWOFER ONE COUPON. At that point you will have avoided the two biggest complaints, wait time and price.
Yes, burgers are tasty, but "world's greatest" in trademark only, but, alas, there is no Five Guys close by. Fries and onion rings have a mass-produced taste, which means they are not greasy, but not super-delicious either, but ok. Same can be said for most everything else on the menu, bland fast-food until you add the hot sauce and condiments.
So it's always a convenient, affordable meal with friendly counter service and orders usually ready when promised. - Vy P.North Chili, NY071Jan 2, 2023
Pictures do not lie! Rotten tomatoes, lettuce, burnt home fries and lord knows what else they did with this food! This location should be ashamed that employees are serving customers bad food! For $16 I'm expecting something decent instead I literally received trash just like the name! This location is going downhill fast!
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Bill G.
Jan 2, 2023
Hi Vy,
We're sorry to hear you weren't happy with your recent Great plate and would love to hear more at feedback@billgrays.com to make this right.
Thank you! - Christine T.Center City, Rochester, NY01Feb 11, 2023
Bill grays tap room in chili. we had a great time at the tap room. large area to hang out with friends. the guys played electronic golf. we had the best server ever. his name was Josh and I can say hands down. he was just on his game. so attentive to us. always asking if he can get us anything. when we ordered food he made sure it was to our liking. I can't remember when I ever had such a great server. we would go again and ask for josh for sure. great time
Helpful 0Thanks 0Love this 0Oh no 0 - Jenna N.Fernandina Beach, FL41017Jan 14, 2021
One of our favorite neighborhood spots. We love the addition of the Bill Grays tap room and find the service friendly and quick. Great selection of taps and wine. Only thing missing is the popcorn due to COVID .
Helpful 0Thanks 0Love this 1Oh no 0 - Maddison W.Virginia Beach, VA351928Jul 31, 2022
Great size portions and very tasty! I usually do pick up and it's always ready by the time I get there. Orders have always been correct.
Helpful 0Thanks 0Love this 1Oh no 0 - Lynn C.NY, NY22Jan 7, 2022
Good beer selection, great service, food was tasty. Great spot for watching the games too
Helpful 0Thanks 0Love this 0Oh no 0 - Jul 17, 2015
If you are an assassin and you are contracted to take someone down here, it's Kill Gray's. If the person who hired you will inherit lots of money, then it's "Will (and Testament) Gray's." If you watch a sitcom just before you do the deed, then it's "Will (and Grace) Gray's." And if your shot misses, and you get arrested, and the person lives long and prospers and is still at the restaurant even as we speak, then it's "Still Gray's."
This is one of the busiest Bill Gray's I have ever been to. I've now been here 3 times total. Once was awhile back and was just for custard. Once was a few weeks ago and I had a World's Greatest Cheeseburger as usual (which was good, but not the best one I've had from a BG), and some custard, and then the third time was just 5 days ago.
The employees here are "medium." In a hurry, a little brisk, but still friendly enough. They score between a 3 and 4. The food is between a 4 and 5. So it averages out to a 4. I'd come back to this location mainly for the custard. I prefer the food at Bill Gray's Henrietta and Bill Gray's Penfield, not to mention the service at both of those locations is excellent.
However there is nothing too awful about this Bill Gray's so it scores a solid 4. It's a decent place to come and get your Fill, Gray's.Helpful 10Thanks 0Love this 11Oh no 0
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