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Review Highlights
“I had a small issue with customer service, but Roz at BigOTires treats his customers as if he's the business owner.” in 40 reviews
“Eric always helps me out to the fullest extent and gives me his honest opinion on what I should do to fix my car.” in 34 reviews
“Although it was the end of the day and the shop was low staffed Joshua and Walter helped me right away.” in 30 reviews
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Overall rating
676 reviews
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- Art K.San Francisco, CA124May 9, 2018
I love this shop. A special call out to Alex who located and patched a slow leak that other shops could not find. Service was friendly, quick, and efficient. Will not hesitate to return.
Helpful 0Thanks 0Love this 0Oh no 0 - Spencer R.Altadena, CA01Mar 7, 2024
I brought my car into Big O Tires today, already two hours late for work. They replaced my flat and had me out the door in under 45 minutes. Very appreciative for their speed and care.
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Stephen S.
Mar 8, 2024
Thank you, Spencer! Please let us know if we can help with anything else.
- Paul R.Burbank, Los Angeles, CA458Apr 13, 2024
I came in to have a punctured tire looked at. They weren't able to repair it - the gash was too extensive. But Josh gave me a quick estimate that worked and recommended swapping out a matching set. Less than an hour later, they had me back on the road, no worries.
Highly recommended.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Stephen S.
Apr 15, 2024
Thank you for the 5 stars, Paul! Please let us know if we can do anything in the future.
- Michelle K.Los Angeles, CA3324732Apr 7, 2024
Every time I have a tire problem I come to this location.
Unfortunately, getting a flat tire makes me feel really - moody.
Each time I come here though they are quick, professional and kind.
I end up leaving feeling better about my car, and the day.
Great service! They have fixed a tire I thought would be impossible. When I do need a replacement they are quick at helping me find a good option and get back on the road.
Thank you! Also Thanks for playing good movies while customer wait.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Stephen S.
Apr 8, 2024
Thank you for this excellent feedback about your service, Michelle! We were happy to be of help, and hope you won't hesitate to let us know if there is anything else we can do in the future.
- Joseph C.Los Angeles, CA0192Mar 19, 2024Updated review
Always great service here at Big O
Great service, high quality workmanship, and a good price
Thank you, Mario!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Stephen S.
Nov 4, 2022
Joseph, we greatly appreciate your 5-star rating! We want you to know that your support does not go unnoticed! We believe fairness and honesty are critical components to the success of our business. Thank you for choosing Big O Tires. We are looking forward to working with you again.
Nov 3, 2022Previous reviewI am blown away by these guys. I told Mario I had to be somewhere soon but two of my tires were bald. He and and his guy swapped them out and got me back on the road in 15 minutes!!! On top of that the price was a good deal. cannot thank you enough, Mario!
Nov 24, 2014Previous reviewI called them just after 5:00 pm needing a new tire before the morning. Despite having just closed, the owner let me put my car in his garage to be worked on first thing in the morning. Car was ready before 9:00 am as promised, and the whole thing, tire with labor included, cost only $108. That is very inexpensive for my car and I could not be happier.
- 24289212Mar 13, 2024
One morning as I was preparing to head to work, I came across a flat tire on my car. Feeling overwhelmed, I reached out to AAA for assistance and they initially directed me to an auto shop. When I arrived, the shop stated they could not find any holes in my tire and suggested I try elsewhere.
Confused and desperate at this point, I turned to Big O Tires, hoping for a solution. From the moment I arrived, I was warmly greeted by Mario who guided me through the repair process. Mario, Josh, Amir and Roz collectively worked to troubleshoot the issue. They went above and beyond, repairing my flat tire in less than an hour and getting me back on the road in no time. Not only did they exceed my expectations with their efficiency and expertise, their pricing was fair and competitive. I highly recommend Big O Tire shop to anyone in the West LA area - they've got your back!Helpful 1Thanks 0Love this 1Oh no 0Business owner information
Stephen S.
Mar 13, 2024
Yasmine, thank you for this great review! We appreciate your trust and business, and hope that you always get 5 star service whenever you come to our store. Please let us know if there is anything else we can do. Thank you!
- Sunjay K.Los Angeles, CA1582543Apr 10, 2024
I needed tires replaced. Got three done in less than an hour for a great price! Thank you Big O on Gateway - you've saved me so many times!
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Stephen S.
Apr 10, 2024
Sunjay. We're thrilled to hear about your positive experience at Big O on Gateway! Thank you for your continued trust in us; we're always here to help.
- Christian N.Los Angeles, CA2242720Mar 13, 2024
I went to this shop yesterday to get a set of new tires for my Tesla. Unfortunately they damaged one of my wheels.
I purposely took photos of all 4 my wheels prior to the service and there was no damage. I noticed once I got home the back left driver wheel has a huge chip in it. After paying them so much $$$ for a set of new tires they also damaged my rims.
I can't recommend them. This is pretty horrible.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Stephen S.
Mar 15, 2024
Thank you for sharing your experience, Christian. We would like to help. Please connect with us at https://www.bigotires.com/contact-us
- Isabelle C.Los Angeles, CA016Apr 17, 2024
My husband brought in my Cayenne for nail puncture. Lifted the car to check and was told it didn't even go through and that my tire was actually fine!! Told him he was good and sent him on his way. Didn't even charge him!! Are you kidding?! These guys are awesome. They even put air in my tire for me. We have used them before and we will continue to do so in the future! Great location. Outstanding service. Thank you!
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Stephen S.
Apr 17, 2024
Isabelle, we appreciate this excellent review. Our goal is to provide 5 star level service to all our customers, and we hope you always get exactly that. Please let us know if there is anything else we can do in the future. Thank you!
- Heliya _.Los Angeles, CA311251Apr 10, 2024
Great quality service! I dropped in with my car with a flat tire. They had it patched up in 10 minutes. Incredible service, friendly, respectful, and diligent.
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Stephen S.
Apr 11, 2024
Heliya, we appreciate this excellent feedback about your visit to our store. Please let us know if there is anything else we can do in the future. Thank you!
- Andy B.Los Angeles, CA15820Apr 16, 2024
I've come here several times for tire repair/replacement. They're fast, nice and honest.
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Stephen S.
Apr 16, 2024
Andy, we appreciate this excellent review. Our goal is to provide 5 star level service to all our customers, and we hope you always get exactly that. Please let us know if there is anything else we can do in the future. Thank you!