Better Business Bureau

10/31/2016

The Better Business Bureaus is integral to holding businesses accountable. Essentially, our society works as well as it does thanks to the BBB. This is the second time I've had to file a complaint with the BBB. (Once 20 years ago and the other just last month.) Both times, the businesses chose to honor my request once the BBB became involved.

Over the years, I make a habit of looking up a business with the BBB before signing contracts. I've found it to always be a helpful step in vetting businesses.

I am so grateful we have the BBB to bridge businesses with customers.

10/4/2016

I have used the Better Business Bureau in the past and have had great results.
Recently after getting no results from dealing directly with DirectTV. I had to file a complaint against them. I got great results after filing the complaint and my elderly father was NOT charged the $380.00 Early Termination Fee.
If you have a valid complaint it is well worth the effort to file a complaint with the BBB!!

9/27/2016

I had never considered using BBB before but while reading about a company who was giving me the runaround for an item had posessed mentioned using BBB to get their money back so I went on the BBB website to report that company. I was so happy that I did. The lies and excuses the company kept giving me were suddenly quieted when BBB got involved and my money was returned to me.I was surprised and pleased.

Years later a company fraudently signed me up to a "lifetime" subscription of their product that I did not agree to and was not trying to give me a refund. I went to Big Brother BBB and it took some back and forth as I anxiously checked my bank account for my refund but finally that money came in.

Thank you BBB, I will always recommend.

11/2/2016

BBB promptly submitted my report to the business that reported for the complaint. This helped me to resolved my matter shortly after BBB contacted the business I reported on. Definitely use BBB if you need help. There website is very user friendly.

7/22/2016

Very helpful. If your complaints are justified, and have a reasonable expectation of resolution, the BBB has been super helpful. It's worth your time to file the complaint. The BBB contacts the business and watch the business jump.

I've used them 3 times to come to satisfactory resolutions. I usually try contacting the business on my own first, and they are great at shutting you out. But when BBB calls, they suddenly become so responsive. Give it a shot. Marketplace fairness if for everyone, not just big wigs.

10/3/2016

BBB is one of the most influential and useful online consumer advocacy groups. I use it regularly both as a business owner and as a customer.

7/1/2016

Don't waste your time with the Better Business Bureau they are a joke. they take sides on whoever pays them off. The stood up for PayPal because they are probably paying them in order to receive their A+ rating from the BBB.  They are a joke, don't waste your time.
I went to the Better Business Bureau because I purchase something from China on PayPal and when the item received totally not as described PayPal is making me pay $100 to ship the item back to China and when I went to the Better Business Bureau about it they will do nothing for me because obviously PayPal pays them off you can tell by paypals A+ rating that is how people get their good ratings at the Better Business Bureau they slip dollar bills into their back pocket don't believe anybody's Better Business Bureau rating it is a joke.
Eat a big fat one Better Business Bureau and PayPal
I'll pay the hundred bucks in order to get my money back but this is ridiculous,  somebody sent me someplace and instead of food grade material from China and I have to pay to ship the it back.  What a freaking capitalistic world we live in. Climb up others backs to the top stomp there heads into the ground when you get there

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  The very next day they have closed the request. Reason being the customer submitted a complaint. Yea no crap, I am the customer!! Wtf BBB FU

  The very next day they have closed the request. Reason being the customer submitted a complaint. Yea no crap, I am the customer!! Wtf BBB FU

9/15/2016

I was not able to have a dry cleaners business (Park Lane Cleaners/ aka Courtesy Cleaners) in Downey to pay for damages on my suede jacket. Therefore, I filed a complaint with BBB to see if they can intervene on my behalf. For the most part, BBB were good in contacting me. However, there was a time when the owner of the business did not respond; therefore I received an email from BBB that they were going to close the case and state that it is an "Unresolved Case." I was a little disappointed that BBB was not more forth coming in having the business owner pay for the damages.  A couple of days later, the owner replied to BBB and said she will pay me for the damages. I originally wanted $100 for the damages, but the business owner only agreed to give me $50, which I agreed upon because this has been such a headache. Overall, I appreciate BBB for intervening for me.

9/19/2016

BBB is just awesome.  I was fighting a contractor problem for 3 years and they got me a service phone call in 1 day.  I never gave them much thought but I needed a defect fixed to sell my house - they responded quickly.  I wrote all the big TV channels 4,5,7 and they either did not respond, or just gave me another number to call.

9/21/2016

The BBB has helped me with two different businesses.  If you have problems with a business and they repeatedly do nothing to help you file a complaint with the BBB.  Both times I had quick resolutions to my problems.  I cannot recommend them enough.  They've been extremely helpful.

9/16/2016

Wonderful assistance and help.
I was charged more than $200 on my PayPal account  from a company called Upwork for work I never authorized.
I spent hours on the phone with this company trying to get things resolved, talking to the supervisors and whoever I could, only to be told nothing could be done.
As a last resort I contacted the Better Business Bureau and explained the situation.
Within one week the company had contacted me and apologized, refunding me for the unauthorized charges.  
The BBB is wonderful.  Cannot recommend them more!

9/2/2016

When you are unable to resolve an issue with a business--the BBB is invaluable in helping you to get a timely and fair resolution to the issue.  Communication and follow up is timely and focused on the requested resolution.  I have used them to resolve issues I was unable to do on my own and it was successful every time.

I recently purchased 2 watches on Stylemined, paid for them and NEVER received them.  The company kept saying they were coming even 2 months later and refused to refund my money.  After contacting the BBB, I was refunded within 7 days!

L. Simien-Robnett
Valencia, CA

8/2/2016

One of the best consumer protection agency in the Country! They just helped with the a predatory collection agency that provided no detail about the case. Ends up that it was consumer fraud. The collection agency would  have  never investigated if the BBB did not intercede.

1/20/2016

• Listed in 2016 Reviews

I love the BBB. They've helped us solve so many issues with corporations and even when things didn't get resolved we were able to use other resources who did help. You fill out the form online and they review it before sending it off to the corporation. Sure, there is a time constraint however with anything patience is a virtue. There is also an opportunity for you to view what claims have been placed against corporations so you can decide if you would like to do business with them. Not sure why this place has such poor reviews, but if you have determination and motivation there isn't anything you can't accomplish on your own even if you use BBB as a stepping stone. Stephanie smiles big for BBB!

2016 Review #9

10/1/2016

I also had a bad experience with BBB like Jay T.  The BBB will not post my complain for a business in Santa Clara in their website even though I gave all my documents showing them that the business owed me money, about $1200 rent payments.  They told me that if people called to ask about the business, then, they would tell people about my complaint but they won't post my complaint.  I was shocked.  The sad thing is that the business did the same to another consumer (also owed rent payments to him) who contacted me via Yelp after reading my post in Yelp about the business.  Now, the business I filed for complaint is gone out of business. I guess that they can't keep cheating other customers.  I was so disappointed with BBB because I thought that they were for the consumers.  Obviously I was wrong.

9/30/2016

Excellent agecy to protect consumers' rights.  I spent more than one year to wait for a written promised refund from an dental care insurance.  The company agents told me that they would work on the refund check and would get back to me when the check was issued.  They never did.  I went online with BBB, and 3 weeks later, I received the refund check.  Thanks Better Business Bureau for your extremely helpful intervention.  Without your help, I knew for a fact that the refund check would never have been issued!

7/7/2016

I have used the BBB twice and both times my issue was resolved to my satisfaction. I recommend this process if you have a business related complaint. Worked for me!

8/2/2016

The BBB helped me get my money back from Paypal after they charged me for a buyer's chargeback scam. Didn't really expect Paypal to acquiesce even though the evidence was on my side, but the BBB did their jobs admirably.

4/25/2016

I submitted a review to BBB on 4-10-16 and have not heard a word from them.  After several days I sent an email asking what's up. I got an answer that it takes 7 days because they have to verify that I am a customer.

Today is 4-25-16 and four emails later still no word from them.  Complaints are posted right away but positive reviews are just ignored.

So much for helping a great tire and auto shop when positive reviews are not posted.  

After the fifth email, I finally got an answer that my review for North Hollywood Mountain View Tire and Auto Service was posted.  They now have an A+ and 5 star rating.

6/12/2016

I reported my cable provider for charging me for equipment I did not have after I cancelled the service.  Their technician picked up all the equipment and still they continued to claim that we still had some items.  I attempted to resolve the issue myself, but could not convince them that I had nothing of theirs left at my home.  Finally I called the Better Business Bureau and shortly after the situation was resolved.  In fact I even received a small refund check.