Best Western Marion Hotel

Horrible place .. the wifi is so slow feels like you are on dial up, the ONLY channel on tv we could get was HBO none of the others worked, the water is tepid warm and there is no water pressure, forget washing your hair if you happen to have long hair.. the pool was supposed to close at 10 but for some reason it was close at 8 .. don't bother waste of money .. if I wanted a one star motel I would have went to motel 6!!!!

Not the cheapest hotel in the area, but the lowest price with the most amenities and cleanliness. Has an elevator, pool, free breakfast, and workout room. Checked in in person the night of, and many rooms are blocked due to low staffing. Clean despite staffing. Front desk manager and hotel maintenance manager were helping in the morning with breakfast, AMAZING maintenance man , he walked table to table with coffee. Parking in the front and back. Many people staying here, families. I didn't feel unsafe traveling alone. Beds are not the best, nor the comforters thick, But doable. I had hot water, shower pressure good. Fridge cold. TV great with handful of channels. 5 minute drive down Main Street straight to downtown square.

First time here at this particular spot only Reserve this room because where we wanted was an available, and we figured well this might be just fine never know till you try so we went in with an open mind we reserved one room with a king size bed on the phone the lady said it might smell like smoke because it used to be a smoking room we were like okay well that's fine we'll deal, so I went prepared I had some room spray and a candle customize the scent of the room, we get in the room and it was not what we reserved they put us in a room with two double beds and since it said no vacancies downstairs we knew there was nothing more to do with that point so the next day in the morning when we went down for the okay breakfast we've had much better than that and for the price it could be better, we spoke with the concierge and told him this is not the room we reserved and we do have the email to show that we had reserved and it was already confirmed for the room with a king size bed and yet we were given two double beds he said did you change it a couple of days ago did you call to change it we said no we never asked for it to be changed he said because I see in here that it was changed 2 days ago but it doesn't say why so I have no idea who there changed our reservation to two double beds instead of the king we requested it was very uncomfortable I did not sleep much that first night especially at all the bed wasn't comfortable and it is not enough room for two full grown adults for one bed and why should we have to sleep in two separate beds we're not living in the Rob Petri days or Lucille Ball days it's not the 1940s anyways the concierge said they would refund us 30% so I am watching my bank account to see what they actually put through because at this point it is still showing the full amount they charged us as a pending amount I do not recommend this place simply because it is pretty low and lame of them to change somebody's room they've already reserved without even calling and asking them if that would be okay and just doing it so we get there expecting what we reserved and we received something totally different but I can say the room was okay I cannot complain about cleanliness it did seem clean and I did like that there was a good size refrigerator that is a plus so we could put our Starbucks coffee and Waters and our energy drinks

We came down for a burial service for a friend's grandma and thought immediately of this hotel when thinking where to stay as we were here in 2015 for a family reunion. Back then, in 2015, no issues, everything worked fine.

LOCATION
Location of the hotel is great, surrounded by stores (i.e, Walmart) and a sundry of restaurants - you wont go hungry. I recommend 20s The Hideout if you're into steak (but pricey). Right off the express way so you can get where your going quickly.

OVERALL
Overall, the hotel is clean and (most) of the staff are friendly + helpful.
The Cleaning Staff are honest as all hell from what I saw - I left a tip out for cleaning my room only to find out she didn't take it because she did not want to assume (yes, I gave it to her as she was cleaning another room).

BREAKFAST + Cook
Wonderful. All great stuff you'd expect. Nice Buffet to start your morning.

MY ROOM (305)
Overall, it was clean ( The room looks out into the back parking lot - mostly quiet; you might see a truck or bus parked overnight; security light will come on around 730 or 8pm - will shine into room, the shades will do their best to block it out, but not much

Microwave
Could have used a quick wiping as I only saw how dusty is was when then sun came shining in at a certain angle 3 nights into my stay, but I never used it.

Bathroom
Clean; low-profile toilet, Shower cleaned, shiny, no real good place to put soap and shampoo, there s a middle shelf, but I think soap would fall right off, can use edges of tub with no issues; TOILET -- works the way it should EXCEPT loud rattling noise coming from unit after the water fills up (REPORTED - never looked at/fixed).

Phone
Never worked - informed at-least 3x while I stayed (REPORTED - never looked at/fixed). I even volunteered to take a working one up to my room and plug in myself. Rooms may have different phone styles.

TV REMOTE (DID NOT REPORT - only watched 1 channel when I did watch)
The replacement they had barely did the basics, only to fine out that my room had a "we need a replacement that will work, go out any buy something cheap from Walmart" rather than the actual Samsung remote (I know because my friend's room had the real deal.)

AC/HEATER UNIT (REPORTED - never looked at/fixed)
Was working 1st night we arrived, then it "broke down" - caught it self in AUTO mode, wasn't pushing out the hot/cold air to the maximum it should when HIGH, LOW settings were set. Go to the point, only way to run it most of time was to click the CONSTANT FAN button.

POOL
* Don't need keycard to access, its open to anyone (signs say otherwise)
* Water -- GREAT temperature! no complaints there at all
* Inner lights not working
* Wall lights 5 units (10 bulbs) burned out (REPORTED - never replaced) - was a tad too dark after the sun went down.
* Inside Room needs cleaning -- mold?

WHIRLPOOL (NOT REPORTED, but left info with survey)
* Inner light burned out
* Timer BROKEN - you can set it for 10 minutes, you can hear it ticking...BUT IT ISNT COUNTING DOWN. Major liability, IMHO

So you might think I'm nitpicking, but it's not like most of these things were not reported and I was told that my repair tickets were still in the system until Sunday morning, when they were not -- as if someone wiped them from the system and I never reported anything.

Was I ever offered a new room? Nope. Did I ask for a new room? Nope, because it was seen as though something was going to happen until Sunday morning when nothing was going to happen. Did I flip out? Nope. I pushed the priority of the AC Unit and was told Sunday morning that a repair guy was to be on the premises Sunday --- and nothing happened.

Even If I moved, I doubt nothing would be looked into until a new guest checked in.

Anyways, would I return? If improvements were made (and proven); repair requests were taken seriously, and a staffer replaced, sure I would return, as I think this hotel is great for what it is.

If Best Western wants to contact me, feel free.

Best Western doesn't care about the community around there hotel I had to work a hour from my house booked a reservation through Expedia so I didn't have to get up so early. After showing up I was told that I couldn't get the room I already paid for because their policy is they won't rent a room to anyone within 50 miles and it my fault that i didn't give them a address before I booked but there policy wasn't anywhere online Expedia didn't ask for it then I had to push to get the lady at the front desk to call Expedia so I could get my money back.

I really liked staying here (Room #301) judging this as a basic $69/night hotel. For the price I paid, this is a quiet, clean, pleasant hotel. Sure, there were some surprises: a window that had a weird white chalky residue between the panes of glass, the low flow faucet in the sink that barely gve an even flow of hot water, and housekeeping that made up excuses as to why my room wasn't cleaned one of the days I was there. But I loved the simple breakfast (nice way to try almond milk for the first time), the cheerfulness of the front desk staff, and the proximity to Deyong, the main road with lots of fast food and businesses. A Walmart and Target are within a couple of miles. The heated pool is hit or miss, depending on what you want: lap swimming is difficult because the pool is shaped like a kidney bean; the hot tub was clean. Everything in the room worked, and the microwave oven and fridge were clean. The telephone was out (weird), and I disliked the square-shaped pillows though they were firm.

Bathroom was dirty, but I wasn't going to complain.

Electricity went out at 3 am which woke me because the a/c stopped. The electricity did not come back on. Other guests in the hotel said this had happened two weeks ago.

I'm told half the city lost electricity, but that's not my problem. Buy a generator if you already know your electricity is unreliable.

There was no coffee, or "free"breakfast. No hot shower, no lights in the room or hallways. Couldn't have taken. a shower anyway in a pitch dark bathroom.

My devices could not charge overnight, so I couldn't map
my location before starting on the second leg of my trip the next morning.

The refunded me 18$. Can you believe it? $18

Do not stay here because the electricity will go out again and you will not get your money back.

As I noted in another hotel review, this isn't the Taj Mahal. However, if I need lodging for a night this place is very good. The rooms are clean. The staff is friendly. I loved the Halloween decorations they had in the lobby. I'm sure some Americans will be triggered by such decorations but at least this hotel had them. It's close to the interstate (I-57) and there are plenty of restaurants in the immediate vicinity.

The staff was very friendly, the pool area was nice, there was always fresh ice water with lemon in the lobby (I loved that part), but the positives ended there. The room was advertised a queen, but seemed more like a full, and the bed was so hard that I woke up every thirty minutes or more with backaches. Breakfast was pretty stale, so I'd definitely plan on eating elsewhere. There was almost no water pressure in the shower, and looking back at old reviews, now I see that this has been an issue in at least some of the rooms for two years, so it's for sure in need of some updating.

I'm in this area a few times a year and have stayed here once before and I must admit it's better than I expected. I'm somewhat of a hotel snob, and will pay extra for clean and comfortability. These two things I will not compromise on when it comes to a hotel, but the BW did not disappoint. It's clean and comfortable and even comes with a decent amount of amenities, like free breakfast daily, free wi-fi (that's actually decent), a mini fridge and microwave in the room, nice size tv (like a 40 inch) a nice size swimming pool, a hot tub and even an outside patio that's connected to the pool where you can sun tan or just summer time chill on. The rooms are really clean, especially the bathroom, which is where I'm the major stickler at, the beds are comfortable and clean as well and all at a very affordable price. The hotel staff is very nice and accommodating. I mean I am truly impressed. I stay here and at Drury Inn when I'm in town. Drury Inn is around $50 additional a night and honestly Best Western is a great second option that I will always consider.

Not a luxury hotel but it is clean! The rooms are quiet and comfortable. Super friendly staff and a great place to overnight on a long road trip!
Best Western is not usually a top choice for me but this one was a very pleasant surprise!