Bentos Flooring

I'm writing this review in hopes that I save others from making the mistake that I made by hiring Bentos Flooring. This is an updated review b/c just a week or so ago I discovered some major problems including price gouging and incorrect installation technique that would deem the warranty void. I really hope that my detailed review helps you.

Unfortunately, Igor is not the person he presented himself to be when I first hired him. I wrote my initial review right after he finished the installation and hind side I should have waited a few months before writing the review.

**Dishonest/Price Gouging/Incorrect Installation deeming the warranty void**

I've had several issues with Igor as follows:
-A part of my condo got water damage 1 month after the brand new floors were installed by Igor's team so I contacted Igor and explained my situation and he came by and provided an estimate for repairs. His estimate was $3450 for an area measuring approximately 77 sq ft. A few weeks ago I accidently came across a floor company that was putting down the exact same floor that I have in my condo so I asked them to come by and give me an estimate. They are a licensed contractor as well and their estimate was $300 for the materials and $300 for labor. So $600 vs $3,450.00 that Igor quoted me (Igor's estimate is nearly 6 times more expensive). The new floor company told me that they would prefer that I go pickup the material myself since it's such a small job and I agreed to do so. This is where I found out that Igor really took advantage of me.

**I found out that Igor charged me 3 times the amount for the materials only. The labor was also outrageous but since I can't do an apple to apple comparison I won't provide that info in my review**

-I contacted Gaia because I had no idea where to get the floors from and Gaia referred several companies to me. Gaia is the brand of SPC flooring that Igor had installed for me. In talking to several flooring companies I came to know that Igor shouldn't have used a glue down installation technique and for this reason the warranty is now void. I contacted Gaia directly and they confirmed that this information is indeed correct. By the way, nowhere on Igor's invoice did he provide the name of the SPC flooring, the model, or the color but I was lucky b/c the restoration company had saved a single plank which I used to figure out the info I needed.
- I've since asked Igor several times why he used a glue down technique and he has not answered my question.
- The reason I picked the SPC floors were b/c Igor told me that they are hard to scratch. This hasn't been my experience so far. Please see attached photo. If you zoom in you can see a huge scratch and I don't know how this got scratched b/c nothing was dragged across the floor and it's only on two planks and nowhere else in my condo.
-In the process of installing the floors Igor and his team had to remove my closet doors and reinstall them. When they reinstalled them they didn't do it properly and they damaged my brand new closet doors.
-The front entry door had a huge gap between the bottom of the door and the floor so Mice could easily come in and lots of draft comes through and debris from the outside. I purchased a door draft stopper and installed it myself but the problem is that the floor is not even so the right side of the door has a bigger gap than the left side of the door.
-The front door locks stopped working when Igor and his team were done with their work and when I returned home I was not able to lock my door. Igor came and fixed this but then it stopped working a few days later. So I had to get it fixed myself.
-They didn't finish the gap between where the floor ends by the front door so instead of installing something nice Igor simply painted it black. He never asked me if this color is something I like he just did it and then when he was done he showed it to me. The floor is cream in color and this looks so ugly. It also didn't match the exterior of the house so I had to paint the exterior of the house by the front door. Please see photo.

Unfortunately I was very sick when I hired Igor and I didn't have the opportunity to shop around and I told Igor this too. He looked like a very honest and trustworthy man and since I was so sick I didn't have much choice. Now I know that Igor took advantage of my situation and charged me at least 3 times more than a comparable licensed flooring contractor. He has since lied to me several times including sending me an email full of lies.

I hope this detailed review helps you.

Bentos flooring is exceptional. It's a wonderful flooring company. They're easy to work with. They do beautiful work. they're reliable. and they come when they say they're going to come, and they get it done when they say they're going to get it done. They are such hard workers who really seem to enjoy their work. We couldn't be happier with the floors and their prices are fair.

Very professional and informative. We wanted our garage floor polished with an epoxy put over the top. They talked me through the options and I ended up having polished concrete done. Giovanni (the person who came out to do the work) was amazing, professional, and clearly very passionate about the work. Results were amazing. Wifey was incredibly happy, too! Thanks! I'd recommend Bentos for any flooring needs.

This is a long overdue review. Bentos Flooring refinished my wood floors almost 10 years ago. My floors still look great! Igor is honest and professional, willing to resolve any issues that come up along the way. Even though the agreed work was only for refinishing, his team also replaced water damaged planks near the bathroom without asking for extra money. I did not have an easier time dealing with any other construction people during my house remodel. Overall quality of the work is amazing and I could not find a better price anywhere!

Igor has worked on two of my properties. He and his team provided exceptional service and floor repairs and renovations. One property had floor damage from a leak above and Igor was able to restore our hardwood floors seamlessly.

In the other property, if sanded and revarnished our house and restored damaged wood. The property is beautiful now.

Igor and his team are efficient, experienced and value. I highly recommend them.

Long overdue review, but wanted to share our experience with Bentos Flooring. We hired them last year to remove old carpet and install hard floor throughout the multilevel property. The timing and quality of installation were impeccable and one year later with heavy duty usage and kids spilling food and liquids on our floors they still look brand new. Great value for such high quality job.

We just started to build a house and decided to get ourselves wooden floors. Bentos flooring was recommended by a friend of ours and i am so glad that they recommened Bentos flooring. Igor was very professional and he easily understood what we wanted. The flooring was perfectly done and we couldnt be happier with our decision. Highly recommend!

I hired Bentos Flooring to redo the front entrance of our office. Igor was quick to respond, and sent out Giovanni to give us a quote. Giovanni shared his expertise, and suggested that we choose the concrete polish. We are very pleased with the result!

Igor is the man!

We is very reliable and very talented. He is super responsive on the project, always answering his phone. We hired him for a major job in a very large home. Some of the floor needed complete restoration, some of the floor needed clean up and discoloration fixing, and other places needed carpet to be replaced with new wood that needed to basically end up looking like this 100 year old wood that was already in the house. In other words there were a lot of moving parts and it was not a simple job, made even more complicated with all the delays given COVID.

Igor did an absolutely A+ job. He was not the cheapest quote we got by any means, but his talent and craftmanship is easily worth what he charged us. Thank you again Igor for a wonderful job all around.

Igor from Bento's Flooring delivered exceptional service and demonstrated top-notch craftsmanship. He installed my flooring with precision and attention to detail, creating a flawless finish. Igor's commitment to customer satisfaction, punctuality, and cleanliness were outstanding. I highly recommend Igor for his expertise and professionalism. Thank you, Igor, for transforming my space beautifully!