Bay to Bay

Worst home contractor experience I've ever had. Awful project management, poor communication, missed deadlines, lost materials, no show crews, bottles of pee. They'll tell you the delays were all my fault for not picking a roof color quickly, but there is so much more to the story than that. Their excuse was "turnover" but really looks more like bad management. But I wouldn't know exactly - my emails/calls to management were never returned. They had a deposit from us for our roof and wouldn't give it back, so we let them complete that part of the job but ultimately fired them from the rest of the job (siding, trim). Net takeaway: get someone else to do your project.

Rude employees. Did not start the job when scheduled. Try to demand payment a few minutes after arriving to start the job. They bid low but you suffer as a customer for the low price.

Terrible company to work with - DO NOT USE THIS CROOKED OUTFIT - brand new siding job had portions come loose, others buckled, others cracked - BAY TO BAY BUILDING CONCEPTS never completed the building permits, still have two outstanding with the local township. They also didn't clean up their mess until I called them back.

BAY TO BAY BUILDING CONCEPTS is extremely unresponsive and even did not respond to the Better Business Bureau of Southwest Michigan.

I've turned them over to my attorney and intend to sue them to get my money back - wouldn't trust them to side a dog house. Total job cost was over $34,000 - STAY AWAY FROM THEM, HIRE SOMEBODY HONEST

My opinion of these people is that they are unscrupulous, deceptive, and took complete advantage of a 79-year-old single woman. First, they advertise as roofing contractors but yet they came to her home and quoted an attached sunroom. The salesman had no business cards, references, or photos of any jobs they had done. He used a pressuring technic where he promised a nice discount if she signed the contract right then. Of course, he presented himself as a nice honest salesperson so she unknowingly signed and sealed her future financial loss. She mistakenly gave them a deposit.

Upon researching the company I spoke with my sister and strongly urged her to cancel the contract after finding horrible reviews with the BBB, Yelp, and other online sources. I suggested she drive directly to their place of business as they may deny ever getting a cancellation letter. She made a 100-mile round trip and arrived in the legally allotted time to cancel her contract.

Upon her arrival, they sweet-talked her into not canceling her contract promising her that there would be no problems and bragged how great they were and that customers loved their work. One of the employees even gave her a physical hug of reassurance. My sister is far too trusting of people but these folks are not to be trusted.

They promised a date to come back out and take final measurements and would start the project in about two months. They never showed, never called and when she asked for the salesman he was no longer with them.

In the fall my sister had major car problems she asked the company if she could use apply her deposit to 3 new windows as the sunroom project was pressing her cash position. Still having never called or come back to the job site she heard no reply to her request from Bay To Bay

In October my sister suffered a stroke. An attempt to call them was made with no response. She then canceled her credit card deposit as they had performed no work and not communicated. I'm not sure what Bay To Bay's reaction was to her request but they threatened her with a lien if she did not fulfill her contract. They forced her by this threat to pay 1/3 of the contract amount yet no work was ever started, completed, or were materials ordered.

It's my opinion that this company gives free enterprise and capitalism a bad name. I would not recommend them for any job. These folks do not even rate one star but Yelp does not list a negative star. So don't be confused by a one-star rating. Stay away from this company.

My sister hired this company to fix her roof. There was a leak into her ceiling that according to Dan Nelson, was due to needing ice bridges to be added. The roof did not leak every time it rained, but intermittently. At first everything seemed to be legit, but within days of the job being complete, the roof was leaking in the same place. They came back, but could not find a source of where the leak was still coming from. They put caulk around a pipe that was in the vicinity of the leak. Over the next few months there were several phone calls about additional possible leaks (the leak is next to the kitchen sink). In April there was a confirmed leak and Steve showed up. He said he couldn't figure out where the leak was coming from and would send someone out to take a closer look at it. In the meantime, a basement door was put in for foster care requirements that the State of Michigan paid for. The door doesn't close unless you slam it and it was supposed to be looked at as well. After that despite numerous calls and emails there was not any responses from the company until July. At that time, communication was that the company had moved and they were unaware of the visit in April. They were supposed to send someone out shortly after. There has been no additional communication sense. All calls go to voicemail, and at times there have been messages that the number is disconnected. All this cost her almost $9000.00 and work is still not complete

Only because you can't give them 0 stars. Had a roof replaced 2 years ago and at this point has caused more damage to our home than the old roof would have. I see some people on the site are taking legal action? Is there enough to band together for class action?

If anyone has had any issues with this company please contact me via email at Naughtycontractors@gmail.com

- if they took a deposit and didn't perform the work
- performed the work later than promised
- did not perform the work properly or half finished
- damaged your property in the process of working
- have called to harass, threatened you, and caused you undue stress and emotional distress

Please reach out via email with your story.
Naughtycontractors@gmail.com

This company is amazing Gerald and Steve are two great guys that work their butts off I would highly recommend this company to anyone .

We hired bay to bay to roof our house, and tear down our deck and rebuild it to code. They left us with a out of code deck and water coming into our home. DO NOT use them and DO NOT work for them. They are crooks, do your research please.

Hired to replace windows, exterior doors, siding, soffit, fascia and gutters. Paid the hefty deposit of $17,021 back in August. The first thing they did was install gutters and demand the remaining balance of gutters. Paid the remaining gutters contract of $1,160 in November. Office Manager calls me to collect more money. After careful consideration and reviewing the contract, I refuse. Company agrees to start the project the following week and never shows up. Middle of December 2022, siding is removed and home wrapped. Days later, the same office manager calls me to say they are taking a couple weeks off for the holidays. Beginning of January 2023, never hear from them so I call for status and workmanship concerns. They never return the call so I ask my community on Facebook if the work looks right without using the company's name. I receive an immediate response from the company and owner - Go figure. Two days later the office manager demands the remaining balance or they will not complete my project. I reviewed my options and sent an email that no additional money would be sent. Company failed to respond and written notice was sent to the company due to a breach of contract on their side. As of August 6th, 2023, they have not replied or sent a refund. If you are considering hiring this company, check out their Better Business Bureau and Michigan Builder's License status. As of today, neither are in good standing.

Company sucks and does subpar work
Wow where do I begin this nightmare! We signed a contact in August of 2022 for siding and soffits and Corey said it would be about four weeks before Bay to Bay would start. That was the first lie that we were told, but not the last. After about eight weeks of not hearing anything, I called the office and spoke with Elizabeth. She reassured me that it would only be a few more weeks. And that would be the lie that Elizabeth would keep telling me for months and months. On the days she clearly didn't want to speak with me, she would say she was at a doctors apt or dropping her kids off and would call me back. Another lie as she seldom called me back. I was also given so many dates where they would start the job, then they would no show or no call. Also got the excuses of the weathering pushing them back even though it was a pretty mild winter. Beyond frustrating as we put half the money down. In February of 2023 Elizabeth was clearly tired of me calling so she had the owner of the company Jerold (also her husband) call me. Jerold gave me a sob story about how he had to fire Corey and Corey cost him a quarter of a million dollars. He also gave lots of excuses in the first conversation, but never apologized that it was taking so long or for all the miscommunications. At one point in February I asked Jerold if we could cancel our contract without penalty or if he would be willing to compensate us. Which I would have been happy with 100 bucks off our bill as just a sign of good faith...his response was "Nope, we are just busy". I asked several times what the cancelation fee was, and he would not answer. He did say he was "happy to cancel as he has others that would appreciate his help". This stuck me as bizarre as we are paying you to do a job, this isn't some free charity work.
Finally on March 15th (SEVEN MONTHS AFTER THE CONTACT WAS SIGNED) Work was started by the subcontractors. The workers didn't return to complete the job until March 21, just no call, no show on the days in-between. On the 21st when the workers were still hammer away on the house, I get a call from Elizabeth stating our job is done and someone is on their way for the check. Advised her that the job was not completed nor has someone done a final walk around as there were several issues that needed to be fixed. Boggles my mind that they would give someone maybe an hours notice for a payment pick up when the job has taken seven months and there have been so many days with no calls and no shows. She seemed annoyed and had a project manager Steve call me back. I also was very clear and let him know I would not have a check that day and he set an apt for the next day (3/22) to do the final walk around and fix some of the issues. However at about 3pm on the 21 a Bay to Bay employee, Japhett showed up asking for the payment and did a walk around to see what supplies he needed for the next day. Advised him several times we didn't have a check for the remaining balance, but we would have it the next day. Japhett gave me his phone so I could explain to the owner Jerold why I didn't have a check on the spur of the moment. I reassured him that I would have a check the next day. He then says to me "I'm really beginning to lose trust in you" I'm still baffled as to why that was, as the job had only been completed for a few hours and there was still work that needed to be corrected. Jerold was clearly trying to intimidate and manipulate me in this conversation. Workers did show up on 3/22 and fixed several issues. The workers along with the owner Jerold refused to fix the soffit, they would "make it look right, like it is on everyone else's house" for another 4,200 dollars. I declined this offer and now I'm going to have to find someone else to fix Bay to Bays poor workmanship and in the meantime, it looks terrible. Jerold has seemed to cut off contact with me, but per his employee Japhett we requested no fascia which is yet another lie. Seems like they pick and choose what they will comply with in the contract as well. The boards were never removed that were under the soffit even though the contract clearly states they were supposed to be.
I would also like to point out that the five star reviews posted in the last few weeks have been posted by employees, friends and family of Bay to Bay. These are not people who have had work done. This is yet another example of them trying to scam people.
Bottom line if you want to engage in a frustrating, time-consuming battle to maybe get your construction job done, you should hire Bay to Bay. If you don't (which I'm sure is EVERYONE) then find someone else.