Bartell Drugs

Worst experience since I'm here for around 2 hrs, specially last week and today. They everytime are out of stock on important medication. They have me running today waiting for an authorization sent over 1 week from the doctor. The patient is a delicate health with diabetes type 2, a lot of complications and kidney disease stage 3. She's needing her insulin and as they say they are out of stock for over 2 weeks and bow they are asking for a reauthorization sent by the doctor on the 12th. At this time I came.out of the place without the insulin and will.be without medication for a couple days until a miracle happens. That's is without mention that this patient is using the lantus solostar for over 10yrs. Will be lllooking for another place I don't want to hear anything about Bartell anymore.​​

The pharmacy staff are courteous as they have been in the past. There seems to be some stable staffing they haven't had until recently, although I know they are affected by a shortage of pharmacists and technicians like everywhere. There also is consistency which was lacking before, which is no small feat. I say this because the staff have to make do despite coping with the resources of a company that reinvests nothing, loses hundreds of millions of dollars on operations each quarter and blames their woes on staffing. With all that said, the pharmacy at the Greenlake location is in much better shape thanks to the staff, not Rite Aid. If anyone is curious about Rite Aid's precarious situation, go to the SEC EDGAR database and type in "RAD" for ticker and open any recent disclosure. Or just search on Google news to see a litany of problems. Thanks again to the Greenlake staff!

This Bartell is mostly useless -- lots of stuff is missing on the shelves (like packing tape) but you do find a lot of useless junk and canned food you'd never buy in a conventional grocery store (sad they stopped stocking Tillamook ice cream).


The location is very good though to get medications and shots (pre Rite Aid acquisition). They always have greeting cards in stock too lol

pharmacy refuses to answer phone have tried multiple times and ways to reach someone. really unprofessional.

This pharmacist is one of the rudest and he sounded more of an asshole more he talked. His name is Josh or John. Probably John cuz he must be a John

A great location, with free, 90-minute underground parking, this Bartell's is easily accessed from Greenlake.

Need a flu shot before or after your walk with a friend? Done.

Need a quick snack before a coffee date? Done.

Forgot your chapstick? Done.

Need a touch-up on your make-up? Done.

Socks suddenly torn and in need of a new, quirky pair? Done.

Clean and full, the space offers a little of everything you might need to stock up on or grab on the run.

Lorna should be given the Bartell's gold medal for customer service and for her COVID-19 compliance - I usually seek her out as a frequent customer when I am in Seattle for work.

She doesn't seem to fit into the rest of the lackluster and lazy staff. She's not only helpful, BUT SHE WEARS HER MASK! She always stops to answer my questions, shows me where something is, or helps to make a suggestion. I have also heard her remind customers and staff to wear their masks. She will always ring me up when everyone else seems to disappear.

I won't approach the rest of the staff - Sami (?) Is often in the store instead of Lorna, so I wait and come back later- she gives zero customer service, is always talking to co- workers, and walks away when approached - I purposely avoid her because she is always rude, seems put out, and does not wear her mask correctly, usually under her nose or not at all.

I live in a state where customers CANNOT ENTER a store without a mask and businesses are fined if employees are not masked up - because I stay in an AirBNB over the store, I prefer to keep my shopping to 1 place - on this trip I noticed a very lax attitude towards masks and distancing with both staff and customers in the store, but was happy to see Lorna fully masked and social distancing, hard at work stocking the store.

I really want to thank Lorna for her great service and hope Bartell's loses some of the lazy, irresponsible staff at this location when Rite Aid takes over. These are scary times - Bartell's in Greenlake is a GREAT convenience - and Lorna is the best!

I feel sorry for the staff here. They are doing their best but since Rite-Aid took over they are perpetually short staffed. Reaching the pharmacy by phone is impossible and their hours are unpredictable. This was my favorite pharmacy ever, I miss Terry and the others. A real loss.

I have been a customer of the pharmacy at the Roosevelt Bartell's for 20+ years. Since Rite-Aid took over, customer service is abysmal. The automated phone refill service will state that your refill will be ready the next day after 10 am, but a visit to the pharmacy 4 or 5 days later results in "we haven't started on that order yet and we don't have all the medication you need to fill your prescription". The reason for delays has been the same for months - "We are really busy". As you can see from this site, promises of better service have been made since 2021. Unfortunately, the only other local pharmacy is the Rite-Aid in Wedgwood.

For many years this place was absolutely fantastic. This was our go to pharmacy, Terry the pharmacist especially was quick, efficient, took the time to know the family and our needs. Unfortunately the past few months, I've noticed the quality of customer care has been horrible.

There is like a 10 percent chance of the pharmacist answering the phone. You have to keep calling in hopes they'll finally answer and when they do, they're not welcoming or efficient.

After months of exceptionally awful service, I've now realized it's because Rite Aid bought Bartells. At the pharmacy today there was a large line, so many frustrated customers to the point of yelling and swearing at this awful service and what it has become. A customer even said, it's taken 3 days to get their prescription.

Originally my prescription I was told wouldn't be ready till the next day, which was not option because it was urgent. And when I received my prescription after hours of waiting, it was not prepared properly. Having to drive all the way back to the pharmacy to get it prepared properly.

Rite Aid has turned what was once a fantastic and welcoming pharmacy to absolute trash service. They somehow gotten rid of the exceptional staff that was once there, only to replace them with disorganized, unprofessional and understaffed individuals. This is not a place to pick up your prescription. I've never been to a pharmacy where the pharmacist hands you medication improperly prepared after an hour and a half of standing there. Begging the question, what were they doing for 1.5 hours they kept telling me they were preparing it. Horrible communication. Do not go here. I will now be looking for a new pharmacy.