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Review Highlights
“But Trini can probably do training for 5 star hotels because that's the kind of service he has always given me.” in 5 reviews
“I never have to wait long for a service call, and any issues I've encountered over the years have been resolved promptly.” in 2 reviews
“Had an issue with my laundry card at 940pm and they sent a technician out to my location at 900am the next day.” in 4 reviews
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About the Business
We are currently celebrating over 64 years of taking care of multifamily housing laundry facilities. We are the largest family owned and operated Laundry Service Providers in all of California. Since Laundry Service is our only business, we are able to focus 100% of our energy and attention on making it as efficient and trouble-free as possible. Our completely stocked and maintained fleet of vehicles are available and dispatched upon your service request, using the latest GPS technology for maximum efficiency. Our emphasis on service and competitive laundry service proposals have kept us a leader in repeat business with Property Owners and both Large & Small Management Companies. *Coin, Card, and Phone App Operated washers and dryers for Multifamily Apartments/Condos/etc. Celebrating over 64 years in business!*
Location & Hours
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Amenities and More
Ask the Community
Q:
Your phone service is broken. There is no way to choose the options on your outgoing message. For service calls, when I press option 1, thx computer just continues on to the other options. Please fix this as I have a service request I submitted?
A:
Hi Niketta. Thank you for your question. We recently upgraded our phone lines, our IT Team has done their best to get our phones up and running like normal. You can… more
Customer C., Business Customer Service3 months ago
Recommended Reviews
Overall rating
71 reviews
5 stars
4 stars
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1 star
Eric G.Chico, CA322725793Jul 21, 2021The property management company I had worked for used All Valley Washer Service for their laundry room maintenance. I would consider them a satisfactory company overall.
There aren't a whole lot of commercial laundry service companies out there and I know that AVWS is a bit of a distance from our Santa Barbara properties. That said, they were willing to make the trek out during the times that we were in need.
Communication is straightforward and there's always someone on the other end of the phone to assist. We found that they would drive out to Santa Barbara if they had received more than one service call for the general vicinity. The service technicians were friendly and efficient, but there have been a handful of occasions where my residents were without (some) working machines for 1-2 weeks at a time. I was never a fan of placing 'Out of Order' signs on the machines but these sorts of issues are inevitable when hundreds of residents are using them on a frequent basis.
I wish that there was more of a local selection of laundry service companies but am grateful for the service received from the team at AVWS.
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Customer C.
Jul 22, 2021
Hello Eric,
Thank you for your review and your honest feedback.
Have a beautiful day!
Sincerely,
All Valley Washer Service- Nadia N.Los Angeles, CA02Apr 18, 2024Updated review
Still the absolute worst. Our PayRange app has not been working since 11/4/2023 and our machines are once again eating up all of our coins due to a full coin box. It's been a month since they've been notified of the issue and nothing has been done.
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Customer C.
Jan 31, 2024
Hi Nadia.
We apologize for any inconvenience you may have experienced while using our laundry equipment. Please check your direct messages and provide us the property address. We want to be able to fix this issue.
Thank you,
---AVWS Team.
.Jan 24, 2024Previous reviewThe absolute worst. Our dryer was out of order for 2 months because they never came to collect the coins from the coin slot and it was jammed. THAT'S THEIR JOB. Not sure how they stay afloat if they can't even do the bare minimum.
- John K.Los Angeles, CA061Mar 11, 2024
Five business days for service. Ridiculous. Unacceptable!!! Bad service. Unfortunately i have to put up with them for five more years...
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Customer C.
Mar 26, 2024
Hi John, we apologize for any inconvenience you may have experienced while using our laundry equipment. Can you please check your private messages and provide me with your property address? We'd like to follow up on the service request and ensure we are sending a technician out to repair! Thank you. --AVWS Team. .
Mark S.Los Angeles, CA4775631Jul 12, 2023Updated reviewIt's been OVER 6 MONTHS and this washer is still completely broken. Where is the PHONE NUMBER TO CALL YOUR COMPANY? I shouldn't have to resort to Yelp reviews in order to get service.
How about instead of focusing on taking (and raising) electronic payments, you use that technology to alert your repair guys that there are machines broken and leaking water everywhere.
Novel idea, right guys?
MGMT: Message me for the building address for repair. Would love to have 2 working washing machines sometime in 2023 if that's not too much to ask.
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Customer C.
Jul 6, 2022
Hi Mark.
Thank you for your review and for reminding us that there's more than one way of seeing things. We are always trying to improve our services. We apologize for the price increase at your property. We have held back from raising prices for as long as we could. We are a family owned and operated company, doing our best to continue our 63rd year in business. The phone app is a 3rd Party Vendor. All Valley Washer purchases, installs and maintains our washers and dryers at the property. We bear the costs for sending Service Technicians and Collectors to the properties on a regular basis. That includes gas for their vehicles, parts, wages, car & health insurance, and other costs. We have sent you a direct message. May you please provide us your property address as we would like to come up with a solution. Thank you for your consideration!
Thank you,
---AVWS TeamNov 11, 2022Previous reviewHey criminals at All Valley, would you like me to upload a photo of my unit's washers and dryers so everyone can see how they're all rusted, and how the slots for quarters are jammed? Would that sound good for business? Or maybe you'd prefer increasing machine costs again while we're in a fucking recession.
Oh, and there's no cell service in the laundry rooms, so Pay Range is useless.
Get your shit together and fix these machines. You have ONE job.
Contact me for the property address.Jun 30, 2022Previous reviewThey just raised our washing machine prices up to $2.50 from $1.75, citing "increased operating costs, utilities and service expenses."
Let's be clear... AVWS is a Bluetooth service, whose only function is to take people's money via an app by connecting to pre-existing, conventional washers and driers in apartment and condo complexes. AVWS does NOT supply water or power to machines (hence, there is ZERO operating costs for them aside from app updates).
Prices on everything are soaring, people are suffering, and these ass****s are now adding to the problem.
F*** YOU, AVWS.
Sincerely,
Everyone in California- Jun 15, 2023Updated review
Here we go again residents using the wrong soap in the trays making the machines unusable for other residents !!!!
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Customer C.
Nov 28, 2022
**Updated Response 06/23/23**
Hi Marisa. We've sent you a direct message so that we can retrieve your property address and have our crew go out there and clean the trays. We also apologize for the inconvenience of resident using the tray soaps incorrectly but we hope our machines are operating properly.
Please respond to our message so we can come up with a solution!
Thank you,
---AVWS Team.Nov 23, 2022Previous reviewI really wish they did not install front loading washers at my complex. This is a bad idea when you live in a large complex. People just do not know how use the machines. It is so nasty what people put in the soap drawers. I can't even even do laundry since all 8 washers are clogged with soap.
- Johnathan K.Rowland Heights, CA01Jan 5, 2024
Stole 10 dollars from me and the costumer service is horrible
I tried to put 10 dollar funds in our card and it the transaction went through but didn't put any funds in the laundry cardcard. When I tried to call about the complaint they just hung up on me after putting me on holdHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Customer C.
Jan 5, 2024
Hi Johnathan,
We apologize for any inconvenience you may have experienced with our company. We want to ensure that we have our Customer Service Rep contact you right away and assist you. Please check your direct message!
Thank you,
---AVWS Team. 
Linda K.Long Beach, CA54Sep 15, 2023I'm going to talk to my building manager to change companies. We have 3 washers in the main building. 2 of them have been out of service since July 9,2023. I'm told that they have left a number of calls, yet no one has replied.
I have left a number of messages and have had no replies. After reading the reviews it seems this is normal for your company. This is very bad management on your part.Helpful 0Thanks 0Love this 0Oh no 0
Jim D.Portland, OR02Dec 12, 2023This is the WORST company EVER!!! EVER!!! They don't know their A$$ from a hole in the ground. They rarely answer the phone, you cannot talk to a supervisor, they say they were out to fix the machine(s) and they clearly weren't. Their jingle says they are driven to be "the best". That's a crock of .... They keep saying the account has been closed / can't find account/No such address for where the 50+ machines are located! This level of ineptitude is nothing a service company should strive for!
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Customer C.
Dec 18, 2023
Hi Jim,
We apologize for any inconvenience you have experienced with our company/an or our laundry equipment. Please check your direct message and provide us with the complete property address. We want to ensure that a technician has serviced the machines repaired!
Thank you,
---AVWS Team.
.- Mish M.Rancho Santa Margarita, CA28853Oct 21, 2023
So far, I've had prompt response in filing an "affidavit claim" due to their dryer COMPLETELY RUINING my used ONE Season, comforter. I was shocked what happened while following care instructions (washed/dried before, NOT a problem elsewhere) but 1st time using their machine, and not even full drying cycle. I believe it was a machine malfunction, because the comforter was the only item in machine, not tangled, etc. I was being extra careful not being g 100% confident w/ their machines (especially dryers). In mid-cycle I checked on comforter to ensure all is good but OMG, I felt my comforter and it literally had a crunchy feeling so I removed it, while still having 1/2 a timer still going and it was like melted in bunches. I had it on the low setting, etc. Leasing Office referred me to them.
Have had prompt responses so far, so I'll follow up on here w/ results from their Clams Dept. handles my submitted claim.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Customer C.
Oct 24, 2023
Hi Mish.
Thank you for your review! We have contacted you privately for more information so that we can check on the status of your claim.
Thank you,
---AVWS Team.
. 
Chris H.San Clemente, CA113121Nov 16, 2022Their Washers and dryers suck and they still find reason to increase their prices
What a jokeHelpful 3Thanks 0Love this 0Oh no 0Business owner information
Customer C.
Nov 18, 2022
Hi Chris.
Thank you for your review. e apologize for the price increase at your property. We have held back from raising prices for as long as we could. We are a family owned and operated company, doing our best to continue our 63rd year in business.. All Valley Washer purchases, installs and maintains our washers and dryers at the property. We bear the costs for sending Service Technicians and Collectors to the properties on a regular basis. That includes gas for their vehicles, parts, wages, car & health insurance, and other costs. We have sent you a direct message for your property address.
Thank you,
--AVWS Team.
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