At the End of Your Leash

I wanted to update my review since it's been awhile. Jen continues to have the heart and knowledge to train any dog, at any level to become a super dog! She trains puppies to Villains and has many other classes that are great to continue with after your training sessions are over. Jen is only one of six in the world that is Certified to run a Pack 2 Basics Social too! There have not been any incidents with any dogs, I've been with her close to 15 years and this is one class my dogs have always loved! I've had three dogs in her programs, sadly 2 have passed, but our girl now LOVES to go to Jen's!
There are basic group classes, Private Programs (great for that one on one with Jen) and Private Programs for that special dog that is fearful and aggressive.
There is a Force Free Off Leash training class coming up very soon, an Animal Actor class currently in progress (Jen has connections with someone that supplies dogs for Hollywood!), and a Maintenance class to help brush up on the basics, or learn something new!
Of course we pet parents have to do our part with ongoing training to keep our pets in their Super Dog status! You won't be sorry having Jen help your family with your pet at whatever stage they are at!

Not impressed at all. She is more concerned about bragging about her experience and knowledge than actually training the dog. Geez!

I met Jen here over 10 years ago. Probably closer to 15. She really helped us w 3 really bad uncontrolled anxious jack Russell terriers. I reached out recently w the new addition to the family. We did not want to wait until adulthood to "fix" our dog so we contacted Jen and started his training at 4 months. He's now 10 months and I am so impressed with his growth. She has helped us to have a well balanced and happy dog. Which is all we wanted! He knows so much now and is also very confident! She also does socials weekly and my small 16 lb boy plays w her big ol rotts and is not afraid. It's worth the time and money. She will help you for life.

I have had 3 of my dogs go through obedience training at The End of Your Leash. After a few sessions, guests at my house commented on how well behaved they were. I believe in the training you receive so much I have returned with my last dog. He did fabulous also. Thank you!

It is a disappointment to have waited so long then to find out what a waste of time it was. I first contacted At the End of Your Leash by filling out an application through their website in early May/2019 and I have emailed and left voice messages to obtain information regarding their training program. Finally, after weeks, an assistant of At the End of Your Leash returned my calls (First Red Flag - Speed of service). However, the assistant was unable to answer questions regarding their program but asked me to join the meetup group (SoCal Pack Leaders) (Second Red Flag - Poorly trained staff with little knowledge of services offered). So I joined the meetup group in late May/2019 and messaged Jen Freilich (owner of At the End of Your Leash) to let her know that I have filled out the online application and want to better understand the next step. Jen was kindly to reply promptly but, again, was not helpful. Below is her reply to me:

"Hi Veronica, I'm afraid I'm not following. Can you please be much more specific? Thank you! Sent from Jen's iPhone..."

Third Red Flag - Jen never picks the phone to talk to her potential customers. Communication with Jen has always been through emails or text messages.

Fourth Red Flag, Jen did not take time to refer to the application that I filled out, which included specific training that I was looking for. In addition, after that reply, I heard nothing from Jen. Although I have message her to request for more information about her programs. This initial experience was quite disturbing to me, unprofessional business practice and lack of customer service. So I moved on and continued my 2-1/2 year old Rottweiler's training with Elevated Canine Academy to get him titled. By the way, my experience with this company, the owner, and training was excellent.

Fast forward three to four months, the same assistant from At the End of Your Leash called and let me know that Jen has been ill and as soon as Jen get back on her feet, Jen will reach out to me regarding training. I felt so awful, I thought that I may have been too quick to judge. Maybe my poor experience with Jen and her company was due to her being ill. So, I was open to possibly use Jen's service when it becomes available.

November/2019, after six months from the date of my application, finally, there is a date, November 30, 2019. I RSVP for the class, but I also emailed Jen to ask if it is possible to meet before the seminar so she can better guide me to the best program for my dog. Jen agreed to the request and scheduled for meeting on Wednesday, November 27, 2019 @ 6pm. Due to rain I cancelled the appointment and Jen proposed a new appointment time for Friday, November 29, 2019 @ 12pm.

On Friday morning, on my way to meet her, I texted to confirm the appointment and I got the 20 questions from Jen and she asked me to turn around. I am so confused.... What happened between Wednesday and Friday morning, why the 20 questions now? Did she even take the time to read my application? If there was miscommunication or misunderstanding, why did she not pick up the phone to talk to me? I called her, no answer. I texted her and asked her to please call me so we can better discuss my needs on the phone instead of texting. Jen texted back, "I cannot". Jen brags about her 25 or 40 years of experience with dog training, her people skill is poor, at best; and her customer service skill is little to none.

At the End of the Leash presale business practice is a disaster. I can only imagine the type of service you will receive from this service provider. ***Buyers Beware***

My dog Cocoa and I have worked with Jen since 2009. I did everything wrong that you could imagine in terms of not letting my dog know who ran my household. Jen got us back into a livable situation by helping me repair a relationship that was completely out of balance. After getting that relationship back on track we have continued to see Jen and utilize her maintenance and socialization programs. They keep that relationship stable and give my dog activities with other dogs that are in a safe environment and not a frenzied dog park. We have structure and my dog absolutely loves having that structure.

And there are extra classes as well that she offers: Pet CPR, Rattlesnake Avoidance Training, Nutrition!

Jen is incredibly knowledgeable about dog behavior and obedience training. The cruel tactics that two other people have mentioned in their reviews show that they clearly have no knowledge or experience in proper and effective training techniques and do not understand that a "correction" is not cruel. It is necessary and happens between dogs all the time. Jen has changed the lives of countless dogs and owners in a positive way. Working with her has allowed us to have the BEST relationships with our dogs! Because of Jen, we are able to have well-behaved, socialized, well-mannered, loving dogs. If you are considering dog training, Jen is definitely who you should choose!

Jen is a gift to dog everywhere as she trains up their humans! Join her for classes, workshops, or one in one training.

I know this might sound a little dramatic but Jen & Brandon saved my dog. We were having sporadic aggression issues that were becoming more frequent. The worst part was that when we broke our dogs apart my dog, Jude, would redirect his aggression toward the person involved. Once he realized that he was biting you and not the other dog he would release but my family was discussing sending him away or to the pound (and we all know what happens to surrendered dogs with aggression issues). So I found At the End of Your Leash and I'm so thankful that I did.

They worked with us and all 3 of our dogs and we basically discovered that we were doing most things wrong. lol. I'm not saying we're perfect but thanks to Jen & Brandon we haven't had ANY instances of aggression (no fights, biting, etc) and we've learned how to avoid (and handle) compromising situations. Handling these situations has increased my confidence with my dog and has increased his confidence in me.

I also love that unlike quick obedience schools your training doesn't end once they've "graduated." ATEOYL is always offering seminars concerning diet, health, safety, etc. that have greatly improved my dog's quality of life.

There are countless times when our training has kicked in and we were able to avoid a bad outcome and that's why I always recommend ATEOYL (I even recommend them to people who live nowhere near here bc I figure they'll know the best trainers in other areas. lol) Thanks again, Jen, Brandon & the whole ATEOYL family!!!

Please read the other 1 star review before mine. I was lucky not to attend Jens "End of leash" program. I spoke to her on the phone and was concerned about the price being so high for 5 training classes, oh and all day video that we watch together.
I told her my breed of dog and how old she was.
She then told me (valley girl voice) "Umm can I be honest and people know me for my honesty, but I don't think you can afford that dog if you cant afford my class."
I have never been talk to like that, and was amazed and shocked and her very low social skills she had. I do appreciate honesty in all aspects, but Jen doesn't seem to have a "filter" I guess you can say. Just by talking with her on the phone and reading the other 1 star review, I knew I would not like her class or get along with her as a person. Perhaps "At the end of your leash" should be at its end of its leash. #dontwhipyourdog