Arbor Terrace Apartments

I like this place, it is very pleasant area. We can feel that we live in our own house. Mainly, Nancy gave us a great service. She explained all the things patiently. She helped us to move in here. I'm very thankful to her.

Found a mouse in our kitchen, on top of the oven

(I don't have any pet and rarely cook)

I had a wonderful living experience at this location given its affordable price. The service requests were promptly handled, which was a standout feature for me. Moreover, the leasing office staff, Saker Anwari, was incredibly helpful and patient in addressing all my queries every time. I would strongly suggest this place to anyone looking for a budget-friendly and comfortable living arrangement.

We enjoyed living in this community for 3 years and made a lot of friends. The apartments are beautiful, renovated and close to grocery stores, restaurants, parks and preschools/ public schools.
Appreciate all the help from the office staff, Nirali and Shaker throughout our stay!
Also special thanks to the maintenance team, they are very responsive and professional.

We moved into Arbor Terrace last October 2020 and the property manager at the time, Emily, was absolutely amazing. She was the manager for ~10 months of our 12 month lease, and left near the end. She was very professional and responsive. If we needed any help or had questions she always responded within 36 hours.

However, when she left and another manager was assigned is when things started to go downhill, especially during our exit process. We received two e-mails from the new manager, introducing themselves, and asking us to continue our lease. We explained that though we enjoyed our stay, we were both moving to live with friends/family.

We had put in our move out notice a month+ ahead of time and were told that we would have a move out check for the condition of the apartment. We were also suppose to receive a list of damages at least TWO WEEKS before our end lease date so we could address the damages ourselves so we could get our full deposit back. They reached out again asking us if there's anything they could do to convince us to stay, in which we declined.

Pretty much from this point on they stopped responding to us completely.

We waited, called, left messages, and e-mailed, leading up to our end lease date of 10/3, Sunday, trying to get a hold of management to ask when our move out inspection would be done, or where our inspection list was. We never got a response back. We wanted to limit in-person contact due to the pandemic, and wanted to rely on phone/e-mail.

I was out of town the week before the end date, and my roommate was moving. I will admit fault here, that after not hearing back from the office multiple times we should have gone directly there and asked in person earlier than we did.

I ended up going 10/2, Saturday to talk in person and drop off the keys, and do a final sweep of the because their office is closed Sunday.

When I walked up to the apartment to do a final check, there was the notice for inspection done on 9/30, which is 3 DAYS before our move out date. There wasn't even a list of what was damaged provided.

The agent there was a substitute for the day, and it was really obvious she didn't want to be there or do her job.

There was an elderly woman in front of me, who was asking her the locations of the mailboxes. The agent just waved to the front door and said "Yeah, they're over there." When the woman asked "Are these the only ones?" the agent just snapped at her and said "I don't know? I'm just a sub." without making eye contact with the tenant at all, and just stared at her monitor. The tenant left after that, clearly frustrated.

I tried asking her what happened with our leave inspection, and she said she didn't know why it happened the way it did. She was unable to access any information on the leave inspection, so neither of us could tell what repairs would need to be made.

I asked her if there was anything done and she said "Well you still have until the lease ends to correct the damages." and explained that in the lease we were required to leave it in rentable condition regardless. So to clarify, this was Saturday, the last day of our lease was Sunday. We would have to turn in our keys Saturday regardless, because the office is closed Sunday, the final day of our lease. She was very terse and huffy during the conversation, and cut me off multiple times when I was asking for more information/details. This sub was leagues below in professionalism, especially in comparison to our experience with the maintenance staff and Emily during our stay.

I called my roommate and explained the situation. We agreed due to the timeline and lack of information we were given our hands were pretty much tied. We chalked up our deposit as lost and shrugged it off.

He went to turn in the keys later that day around 1PM, and the door was closed with no sign. He knocked twice, and the same sub answered snapping at him that it was lunchtime, and the office was closed. He explained he was returning the keys, in which the sub snatched the keys from him, and slammed the door in his face. No "Hi." "Hello." or "Thank you."...needless to say, that's not really the experience anyone would expect after paying $30,000+ in rent over the past year.

So advice to anyone currently living/looking to live here, be on top of it during the move out process. Show up IN PERSON and get your information EARLY.

Around 2 weeks after we had already moved out, we received a message on Equity. We -finally- received our move out inspection list, detailing the damages, and costs. It was just ~200 of our 600 dollar deposit. My old roommate and I looked through it, and agreed with some of the charges, and some of them we honestly never would have thought of, like cleaning the top faces on a ceiling fan blade.

The cost wasn't that big of a deal to the both of us, but the experience with Arbor Terrace once our wallets were closed to them sent us a very clear message on how they see their tenants.

Would give zero stars if I could. I do not recommend this complex. BUGS BUGS BUGS. I had a bug problem the whole year I lived there. My complex had to be sprayed every couple of months and it never stripped the bugs (silverfish in my couches, in my kitchen, my bedroom, on the walls) and cockroaches. Management were very slow to responding to everything and were not helpful. If you live here, you may see a rat or two. Thankfully I would just hear them in the walls. The unit was cleaner when I left than how I got it and maintenance told me "wow it's so clean in here", I did not get much from my security deposit back... if you are looking for a place, this is not the one. I met a few of my neighbors (they were great) and everyone says the same thing, this is a complex people get stuck into a year lease and then they move. I wish I would have listened to the yelp reviews before choosing this complex.

I like this comunity is a beautifull Clean conbenient place to call home

I'd give negative stars if I could. Worst place I ever lived! They just want to get more money from you when you move out. They will ignore your email if you need any help. Apartment itself is also very old and not sound proof. There are other better apartments nearby with similar price.

Just want to take a moment to thank the management team at Arbor Terrace! Nirali and especially Shaker were absolutely amazing throughout every aspect of our daughter's time living here, from the moment she moved in to the moment she moved out. It is extremely comforting as a parent to know the management team in this apartment complex establishes relationships with their tenants and will go beyond our wildest expectations to ensure the safety and well being of our daughter. The complex is very nice with an ideal location, but this review is to highlight the kind, caring supportive and professional way Nirali and Shaker treat their tenants and they are the reason for this 5 star review!!

I live here at Arbor Terrace Apartments more than a year. It is a very nice community and I am enjoying living here. The leasing team is very professional and nice while responding to any questions. Shaker at the leasing office is a very nice individual responding to an questions qickly.

before signing the lease, use a blacklight on carpets & walls. will save you from loosing your deposit!!

after using a blacklight, i doubt you'll sign the lease.