AMC Worldgate 9

I will start by saying, AMC is easily my favorite chain of theaters. I've been a stubs member for well over a decade and became an A List subscriber on day one. I travel across the country all year for work and have been to countless AMCs.
This theater did not live up to the standards that most AMCs seem to hold.
To begin two of the chairs were broken and did not recline and was not fixable by any employees, which isn't the end of the world but should at least be mentioned when purchasing tickets or given some compensation since part of what you're paying for you're not getting.
The real kicker was that it was a 7:00pm movie. 10 minutes after start time the screen was still fully blank screen. After bringing it up to a staff member they apologized and said it would be fixed soon... a couple more minutes later, the pre show walk in roll begins... not the trailers, not the movie...
20 minutes since show time pass by and still the trailers haven't even begun... this time I go out and ask if there is any proper update and the response I get is "the movie is running about an hour behind schedule so trailers won't start until 8pm".
This is to a packed theater for Spider-Man on Christmas Eve... they have not made a curiously announcement to the audience or anything to give people a heads up.
Technical problems happen, but the lack of trying to keep the customer aware of the situation or in the loop was just bad. Not the AMC that I know and love.

Previous review:
Great place. Enjoying movies here lately.

Theater 5 smells musty and needs a good air filter & cleaner. And a dehumidifier.

I hope the manager reads this and fixes this.

Last time we were here, we must have been in a different theater and it was all fine.

Also, the cup holders in theater 5 need a good cleaning. Stuff is packed down inside those holes.

Today's review:
June, 2023

Went to see Spider-verse in Theater three. AMAZING movie! Love the reclining seats. Concessions gal was excellent. Got popcorn & drinks. All excellent. Movie was amazing!

Some sat in row C the entire time with his phone pinging and on his iPad too. Phone and iPad going the whole time! Mumbling the entire time.

I told him nicely to turn off his chiming phone. He didn't. He got more and more annoying.

He was also sharing a seat with a woman! That poor woman!

IF AN USHER had done a theater check, they would have seen him and told him to cut it out.

The movie went out about 4 minutes before it concluded. The left. Thank goodness. When the movie came back on, we got to watch it in peace.

I can't believe how selfish and noisy people are these days!!

The movie was GORGEOUS and the sound was at the right level. And this jerk worked so hard to ruin it.

Again, ushers need to do theater checks in the theater and make sure everything is okay.

I was debating giving a 1 star rating which I rarely if every do.

First is cleanliness and upkeep. The whole place needs a REALLY deep cleaning. The lobby carpets are stained and dirty, just yuck. The cupholders were crumby and looked sticky - we HELD our drinks! (Theater 6) While the chairs are the nice big recliners there were bare spots around us on the upholstery where somebody peeled it off maybe?? and if the cupholders and tables are gross I didn't really want to think about the seats too much. We HAVE been to this theater before and while it hasn't been sparkling in the past it didn't bother me like it did this time. I really hope they do a deep clean/rehab.

The sound was also extremely loud. The manager apologized and said they have some problems with foreign produced films where they cannot moderate the sound. Huge disappointment as we were very looking forward to seeing this foreign language/subtitled romance and they just don't play in many theaters.

A smaller thing: this theater is so conveniently located but parking is weird. There is limited above ground parking because it is basically in a strip mall. For some reason I just am uncomfortable with the garage there. I don't know about any increased theft or danger but just get the newbie-jeebies if those are still a thing.

I hope the theater improves and we will be regulars if it does. We have passes for another movies so will probably try it again after the holiday rush and hope to see it in better shape.

The plus side is you can usually get a seat and the location is good.


The service at the counter takes forever, if they actually have the food they advertise. For context, this was a big weekend with two HUGE movies, and they have about 2 bags worth of popcorn on hand and no other hot foods that they are making that day. The floors are stickier than a bar, and half the soda is "unavailable".

This doesn't seem like AMC "wants people to come back to the movies" like they claim. They seem to be on the verge of being unviable. I figured the first two times back here that they were just getting their groove back. But it's consistent

Also, you probably don't even need to buy tickets, since literally no one is there checking. Not a single human.

There are plenty of other good theaters for another 5-10 minute drive beyond here. Avoid this one. I will be in the future.

We were in the Theater for the wonka movie and when we got in we heard a bunch of loud blasts because the "audio was messed up" and when we got out because they told us to get out and it was a terrible experience

Great place. Enjoying movies here lately.

Theater 5 smells musty and needs a good air filter & cleaner. And a dehumidifier.

I hope the manager reads this and fixes this.

Last time we were here, we must have been in a different theater and it was all fine.

Also, the cup holders in theater 5 need a good cleaning. Stuff is packed down inside those holes.

One of the grossest AMC's I've been to. My friend and I wanted to see a Oppenheimer using our AMC passes, and every theater near us was booked, including Georgetown, everything in Arlington, all AMC's near old town, etc, so we drove an hour out to watch Oppenheimer at AMC in Herndon. We really enjoyed the movie, but would never come back to this location. Although the staff seemed friendly, they were out of a lot of stuff at the concessions, the lobby was a mess, the bathrooms for women had no toilet paper in almost every stall, and the hand dryers were disgusting. I actually left with wet hands versus sticking into that gross contraption that had visible dirt/junk all over it.

DIRTY!
I've noticed this theater is not getting cleaned properly.
Last few times I have been the floors were all sticky with soda dried and popcorn laying all over the floor.
Even the trash cans were overflowing.
I will not be returning.

This place should be decommissioned the chairs are falling apart they are extremely short staffed and the employees they have working there don't seem to care about customer service at all! When we arrived there were 2 employees at the front one for the tickets the other for the concessions. We went to order popcorn and a drink but weren't able to get slurpees because there weren't any lids to the cups ? The popcorn they provided was cold and hard popcorn. When we asked for a replacement they insisted they couldn't provide fresh popcorn because they were closing soon...it was 3 hours before they're closing time and customers were still coming in.

Love the location, love the layout of the seats and theater. However, for attending a matinee there is absolutely no excuse for stale popcorn. Additionally, while the seats appear to be somewhat new, they could use some cleaning. In fact, the place as a whole is a mess to include the restrooms.

Our last visit here was not so great... it was so dirty and gross! It is going to make me think twice about coming here. The timing and movie lineup will need to be perfect or I will pick a different theatre!