All in one moving and storage

These guys were a complete nightmare. They held my stuff at their facility for months and refused to release it to me so I could drive it myself. It took 3 months for them to complete the delivery. They claimed to have trucks going to Florida every week, but that was not the case. My family as forced to live on air mattresses and in hotels for several weeks. Stay away from them.

Do not use this company or New Jersey Transport seem to be the same , without drawing this out forever in short they are crooks .. arranged a move with NEW Jersey Transport and these guys showed up . As soon as arrived let them know had extra items to add last minute at daughters request move was arranged only 3 days earlier so as per my booking agent Steve (Only good one in group who seemed to care at all ) he could not adjust driver would . Hector walked the load and said was a 100 cubic feet over I disagreed and told him so he assured me would re examine once on truck
Once loaded he said was 100 cubic feet over additional $535.00 again told him I didn't think so and how was he coming up with that, my calculations of added items came out significantly less his response was it is almost 3 panels long I originally laughed thinking that was a joke that he was basing the new rate by looking at side panels in dark truck from 15 feet away but he was serious ..I told him disagreed and handed him a tape measure and asked him to just measure it , he refused at this point he started doing paper work and told me to sign the new estimate and bill I told him didn't agree and would he PLEASE JUST MEASURE IT ,he then told me no and said can take load off but would be charged an unloading fee I felt threatened he told me to call office when he left I tried to call then but as usual with these guys went right to voice mail I asked him again to measure at this point he picked up money paperwork and walked out the door , I immediately called office again and spoke to a young lady who said as soon as truck came back she would talk to driver and have load inspected and get back to me right away I asked her why wouldn't he just measure it answer I don't know , never heard back from Jessica , next morning I spoke to booking agent asked him same question why wouldn't he just measure answer I don't know he told me really out of his hands at this point and i understand that , I called office again and spoke to another young lady who said would look into and send me a detailed printout of the new items and the cubic feet associated with them never came . She said I should not have let them load it or should have taken it off I explained I felt threatened if did not sign didn't seem to matter
I asked her the question whey wouldn't he just measure it her answer yep you got it I don't know . At this point there is only one answer I can come up he was ripping me off and he knew it and they know it and they don't care , i even asked for bosses name they refused I was able to get his information thru some associates I started to copy Oren Abuhasira on the emails to see if he had an answer to the question Why not just measure it as of now no response .. So I will stick with my conclusion THEY ARE CROOKS , I will continue to pursue this but wanted to give a heads up to anyone else thinking about moving look elsewhere

Came late and did not fully complete the move per contract and time. Left 1.5 hours early with our patio furniture in front yard and said "sorry" due to rain, we tipped $300. My wife and I carried the heavy items in the rain.

Customer service is equally unprofessional and plays quite the games. Save yourself the aggravation and deal with a Profesional moving company with good reviews.

Update: AIO changed their operating entity name to New Jersey Transport Inc. Quoted $11k for move from NY to CA by Trinity Van Lines. We were never advised that the work would be brokered but found out quickly when All in One Movers showed up one day late adding 4K to a separate bill and forcing us to sign a separate contract direct with them despite our contract already signed with TVL. They would not start work until we signed and claimed that the broker under estimated our space needs. I called both companies to complain but got nowhere. They seemed to relish the opportunity to take advantage of the situation. At one point Adriana even made a snide remark about how they "appreciate our military service and already gave us a generous discount." Ultimately we were coerced into signing an agreement by the foreman requesting delivery asap in CA even though we explained we did yet have a closing date for our new home and would require storage. We had a target date of 2/18 but he said it could take another 3 weeks after that unless we indicated that we wanted delivery asap. He reassured that we would have the storage option with TVL so it would not make a difference other than prioritizing the shipment. (They took our goods to NJ to transfer to a larger truck). Had to leave behind alot of what we planned to take because on top of that the truck was too small. Also appeared that the workers may not have been properly documented. None of them spoke English well so we had to deal directly with the foreman. I attempted to get resolution from Eric at TVL several times but he went radio silent. Can't get a call back or answer to emails. 2/22 AIO called to say they are delivering 2/23 but we aren't in the house yet because seller is renting for 21 days in order to move out. Our contract with TVL provides 30 days of free storage and redelivery but I cannot get the broker (Eric) to confirm location for shipper so we had to arrange our own storage and eventually another move out of pocket despite having paid for storage. AIO claims not to be able to work it out with the broker and cites the contract we were coerced into signing on the day of our move under duress. (Our closing on our NY home was set for the following day and we had to move out and get the goods on the road to CA). Access to our contract docs on TVL has been revoked so we cannot see the SOW or contract but do have a hard copy which was stamped as electronically signed. Customer service rep named Rob at TVL tried to claim that our signing of the AIO agreement superseded our agreement with them and they are no longer obligated to secure storage at our destination. More disturbing is that we are being forced to pay cash to get access to our goods or they won't offload based on the contract we were forced to sign with AIO. When we called to try to resolve, AIO gave us 10 minutes at 6 am to find a storage site threatening to send our goods back to NJ and charge us all over again at a later date for a new move. Thank God we were able to get the storage secured however they are saying we will have to pay more money to have our items offloaded and "shuttled" due to the trailer being too large to complete a delivery. It is one cash exploitation after another using our home goods as a hostage. We have already paid $17k. Rob laughed at one point as he gleefully informed me that our move should have cost $30k. There are several BBB complaints on both of these companies with almost exactly the same situation being described. I spoke with a rep from the NJ Dept of consumer Protection and they advised that Thier DOT license is not current valid and they should not be operating at all much less across state lines which makes this a Federal matter. These two companies seem to work together to defraud customers as it would appear. I hope this complaint can help prevent these ruthless greedy extortionists from exploiting other families in their most vulnerable time. Please protect yourself from these scamming con artists.

Submitted official notice of fraud complaints with Federal Trade Commission on both companies along with the BBB, the FMCSA with intent to pursue filing official complaints with the State Attorney Generals offices of NJ/NY/FLA & CA respectively .

It is my sincere hope that these companies get shut down. No one should have to be subjected to these dishonorable frauds. Can't tell you how many people we spoke with at both companies who seemed to have no issue with exploiting or defrauding customers. They genuinely seemed to enjoy the conflict.

Hope the VA will keep them red flagged on their do not hire lists as well. The American public deserves better, but I find it particularly egregious to defraud 2 veterans after offering a special "discount" in appreciation for our combined 20 years of service.

DO NOT USE THIS COMPANY!!! They are scam artists and liars. I promise you that you'll have a better experience elsewhere.

My experience with them is too long to write but basically once they have your items, they don't care about you.

Run!!!!

All in One Moving & Storage??? The experience of dealing with this facility is more like None in Zero: professionalism, customer service and common courtesy.

You'll be better off moving your own furniture in a wagon instead of dealing with these guys.

I was scheduled between an 8am to 10am time frame and by 1015am when no one had reached out, I was forced to contact the company myself only to be told that they were going to contact the driver and then get back with me.

After waiting until 11am with no call. I'd decided to cal back and after calling back I had to deal with the unprofessionalism of: Kristina Bronstein the "office manager" (who continuously placed me on hold for over 20 plus minutes), then suddenly mysteriously leaving the office after i'd made numerous attempts to speak with her. Finally, I'd requested to speak with a manager.

After calling back, Adriana decided to play phone games by listening on the other end of the call without speaking and then placing me on hold ONCE AGAIN!

Finally, Lisa attempted some form of professionalism by directing me to contact ext. 308 for a "manager" but called me back to inform me that she was the closest thing to one.

Needless to say that I was informed that the driver was having mechanical issues and that they would have to reschedule me for the following day. WHO DOES THAT? Moving is already stressful and then to lack the audacity to not communicate of the delay of services is pathetic. SHAME ON THEM!

Save yourself the headache and book your next move with Tony's Moving Co. (888) 504-2424, Gina as well as the movers are professional. They saved the day at the last minute.

AIO is the most unprofessional and incompetent company.
Showed up on moving date with a 16' truck HALF FILLED with other people's items, not having enough room for our items.
Our destination was 1.5 hours away and we were told we would have to do two trips and pay for it. We refused to pay extra because the truck would have been sufficient in size if it were empty for one trip. They agreed to not charge us for additional drive time and then 10 minutes later canceled our contract and left us high and dry with no truck and movers when the next tenant was moving in the same day.
They tried to scam us into paying double and it was quite obvious they had no intention of wanting to actually move our items. They were doing everything they could do cancel our reservation and leave. No one in the office returned our calls or offered any other support or help. One of the worst experiences ever.

I moved across the country and it was the worst moving experience I have ever had. The moving company never shows up with all of my things and when they did, it was damaged or they damaged the furniture while delivering it. I would strongly recommend not using this company no matter the deal they give you. I have learned my lesson.

WARNING!!! DO NOT ALLOW THIS COMPANY TO MOVE YOU!!!

I've been in the service industry for over 20 years as a customer service rep, manager, and trainer for retail and corporate, and All In One Moving has provided the worst service I have ever experienced in any industry.
Sales Department: Steve was my salesperson, he sounds like a nice guy, very easy to speak to but don't fall for it. Once you signed that contract, there's not much else Steve can do for you or is willing to do for you. So DO NOT, I repeat, DO NOT accept a quote over the phone. My quote was $1750, and on the day of pick-up, it shot up to $3,154.

Moving Day:
Our move was scheduled for July 19th, at 10 AM; at 9:00 AM, we got a call from All-In-One-Moving saying: "We have to cancel because the moving truck broke down!" This was the beginning of many issues. Not once did we receive an apology from anyone regarding the cancellation. When I spoke with Christine (manager), her tone was "just deal with it; it happens," showed zero compassion and empathy. The moving guys who came didn't speak or understand English clearly; they understood just enough to tell us, "We have to charge you more. Essentially, they came to the apt's doorway and immediately said, this move will cost you more without stepping foot into our apartment to see what we were moving. The moving guys were the only highlight of this experience; despite the language barrier, they did a great job moving our things from the distance they had to do it.

Customer Service:
HORRIBLE! Unfortunately, I do not recall the young lady's name, but the communication was poor; she was rescheduling the move. We spoke 3x, and I stated I could not move tomorrow because I have to go to work and to reschedule it for Wednesday. She calls me back in the afternoon, telling me the movers will be there tomorrow. Again, no apology for the inconvenience and displayed a lack of empathy. We tried speaking with Steve and Christine for a rate reduction for the delay, and nothing. They are the most unapologetic service team I have ever come across, but what they will say to you constantly is, "it's in the contract."
Our move was from Brooklyn to Florida; they said our stuff would be held in storage until we get to Florida, and we can then let them know when to have it delivered. They picked up our things on July 21st; we received our belongings on Sunday, October 3rd. It took All-In-One-Moving two months to deliver our stuff, to which not once did we receive a phone call with an explanation as to why it's being delayed myself and my fiancée called the company close to 20 times (I'm probably underselling the number of calls) between August and October. Every time we called, they would give us a fabricated date/time for delivery and rush us off the phone as if we were bothering them. Once again, no apologies, no empathy or compassion. Christine is just a nasty person to speak to, and with an attitude like hers, she should not be managing any business or leading people. My fiancée and I are very laid back; we understand things happen, but this company provides zero communication and shows no remorse; so after numerous calls and false attempts for delivery, I reported All-In-One to the Better Business Bureau (P.S. I don't plan on stopping there). After several failed attempts to speak with a manager my fiancée finally spoke with Christine (Mgr.) on the 20th of September who stated that our belongings will arrive in Florida between the 24th and the 28th. We told them we both will be out of town for work after September 28th and can they guarantee the above time frame of delivery. We received a call on the 29th from Cristina telling my fiancée that our things will arrive Thursday the 30th. When my fiancée informed her again no one was around Christine then proceeded to lie and said our belongings were already in route and she will have to charge us a restocking fee of $700 to get our belongings at a later time. That's when my fiancé proceeded to curse Cristina out.

Wait, it's not over...
On the day of delivery, they want to receive money in hand before unloading the truck. Fine. I showed him the money order we had, and the delivery guy followed up by saying: "this is not the correct money order I have to call the company." If the money order is incorrect, they would not unload our stuff. The company never specified what type of money (ours was from Chase bank); the delivery driver said it needed to be a postal money order. While he went to call the company, I decided to call the authorities to prevent any escalation as they looked to hold our stuff hostage. All our boxes were destroyed thoroughly taped boxes open, not a single box is salvageable, and because we have it in storage, we haven't opened them up; based on how destroyed the boxes were, I can imagine the number of things broken.
I know this review was a lot to unpack (pun intended), hopefully, it'll save some of y'all the headaches of dealing with them

There is a special place in HELL reserved for those who prey upon families in the midst of moving, which is stressful even if all goes well. NOTHING GOES WELL when you get involved with these LYING SCAMMERS.

They hold your belongings until they can find the CHEAPEST way to ping them around the country. Many WEEKS LATER you might get a call from some fly-by-night guys with an unmarked truck who basically inform you they are HOLDING YOUR STUFF HOSTAGE unless you agree to various up
charges.

They are shameless about showing up with a mere few hours notice, at a time when your building does not permit move ins, which you told them from the get-go. Then they threaten to LEAVE TOWN WITH YOUR BELONGINGS and TOO BAD, WHAT ARE YOU GONNA DO ABOUT IT? Dealing with these DESPICABLE PEOPLE probably aged me ten years. I feel like I have PTSD.

STAY AWAY...RUN FOR YOUR LIFE. NEVER NEVER HIRE!

Don't say you were not WARNED!