Affordable Cleaning Services

So I've never used a cleaning service before, but I feel they did a poor overall job with a move-out house cleaning. I called to talk to them about it and was waiting for a call-back on a partial refund. They've since never called, and avoid me when I call them.

The house had been recently remodeled so there was some drywall gypsum plaster bits on a tile floor in the basement. It didn't appear they even tried to get it up but rather mopped over it. I later came back with a wet rag and it came right up...

Only 1 of the bathrooms had been used after the remodel and it still had stains in/around the toilet.

Found some dried up dead bugs on the carpeting in the master bedroom.

Sooo much dog hair still around the floors/baseboards still.

I ended up returning to re-clean everything that had missed to still make the house pictures/listing I had scheduled.

I will have to say that I was reading the reviews to look at possibly going with y'all but after reading the reviews, there's no way I would ever use y'all not because the reviews were necessarily that bad, but because it is unprofessional and inappropriate to ever provide text messages from a customer to you. There are private conversations that you should never put on a social media like that Highly inappropriate, and would never go with somebody that would do that not very professional....

I have a very close friend who have been recommending them 4+ years and never had any issues. So it was a done deal right - mistake!

She scheduled a move in and a move out for me. they know her and she said this way I will prove to you they are the best.

the move in clean was scheduled the day prior me moving in. The house was completely empty. Contractors finished the job and they cleaned their mess prior to leaving.

cabinets were not cleaned with dust bunny in it, spider web on the corner of the shower, fridge wasn't cleaned on top nor inside, windows sills not cleaned .... so much that my friend cried and did everything herself.

the move out was scheduled and she wasn't going to keep it but, the company offered to come back to redo the work but due to scheduling it wasn't possible. (oh and PS we are still finding area while unpacking that were never touched by them).

so I said to my friend, maybe they will send a different team and notify them so we will have a better services this time. MISTAKE again!

I waited outside during the cleaning. they asked me to come and check. well they rushed me to check would be a better sentence. they missed a huge dirty wall in the kitchen. " oh sorry" and cleaned it. I went downstairs and in the bathroom toothpaste was still on the mirror and the wall, "may I have your towel please " and I cleaned it in front of them. they then left but had dust bunnies, fridge and freezer not cleaned, side and top of the fridge not clean, front door not cleaned, outlet with light switch not cleaned and one blind damage and one door damage with no attention from management nor discount.

bottom line, my friend is so upset that she cancelled her services and told all of her friends who took her great recommendations.

it is sad because the move out they could have offered to come back and we would have accepted it but it's been a week with a big silence treatment .... sooo

This is the best house cleaning I've ever had. I received a confirmation text and notification when the team was on their way and when cleaning was complete.

ACS went above and beyond in every detail. My house is cleaner than it was when we had our move in cleaning over 4 years ago- and for a great price! HIGHLY RECOMMEND!!!!

I've used Affordable Cleaning Services over the years and remained loyal even when I could've went with someone else for service. They rewarded that loyalty with terminating their relationship with me after I provided 3 star feedback after a cleaning, and they encourage feedback to be provided. I've included screenshots with my text messages. I've also received an argument from them after paying $30 for an oven cleaning and they proceeded to tell me the oven compartment was not a part of the oven and that it would cost an additional $20 to clean - screenshot also provided. The reason I'm reviewing them a 1 star is because of the lack of customer service I've experienced, every time things are left uncleaned, there's an argument rather than providing a fix to the problem. The owner is always right and not the customer, but I've stayed with them despite that and they rewarded by terminating their relationship with me. All good, there are plenty of cleaning services being offered.


Edit* nothing inappropriate is being used or dealt, and this was never even mentioned or addressed to anyone in the household nor do you have any of their phone numbers to call... You've only dealt with me and nothing was brought up for the past 3 years. The masks are the reason they can't breath.

I've been using Affordable Cleaning Services for a couple of months and I cannot begin to tell you how pleased I am. First and foremost, Victoria is one of the best professionals I have ever worked with. She is dedicated to her customers and easily reachable. Whether I call her or Yelp message her; she always picks up or responds within minutes. She is always willing to work with your schedule and very nice.

The ladies who come always do an amazing job. They come in fours and finish the job in one hour. I'm like how do they clean so fast, but I've checked their work and no complaints so far. They wipe down base boards and staircase rails and blinds. They clean showers and tubs, wipe down everything, redo beds, and organize your messy countertops. They work efficiently and just do an amazing job! After they clean and leave, my sanity comes back because the house is spotless; and smells so good!

I highly recommend Victoria and her team! You will not be disappointed; and yes the pricing is affordable!

Absolutely amazing job!!! I will definitely be using ACS from now on! Professional, very affordable and they did an outstanding job! They showed up when they said they would and got right to business! I can't recommend them high enough!

This was my first time using them and wow, i was amazed at the time they put in to get those tough stains out. customer service was great and i will be using tbem again!

I have been using Affordable Cleaning for so long that I've lost track of how many years it has been. The owner of this company is far and away the most flexible and client focused person I've ever worked with regarding the care and upkeep of our home. Her teams always have a friendly smile and greeting and get straight to work when they arrive. They take pride in their work and ask me to inspect before they leave.

It's worth mentioning that not only do they take great care to clean thoroughly but they are trustworthy. I had one instance where I had dropped money on the floor without realizing it. Marie brought me the cash and told me where she found it. If she had pocketed it I would not have known. Nothing has ever been taken by these folks.

In addition, my husband and I have been embroiled in a six months long and counting home renovation/remodeling project that has caused maddening debris, disarray, and displacement of our furnishings. Affordable Cleaning has kept me sane; from schedule shifting due to mortar and plaster and the crew having to work around major appliances perched in the foyer and dining room due to construction being behind schedule they have worked with me every step of the way and I am deeply grateful. I've promised them that normalcy will return!

Thank you to everyone at affordable Cleaning for sticking with us through a grueling time and for your friendly dedication to a job well done.

We recently moved into a new to us older home and the house was in desperate need of a deep clean. They did a fantastic job! All of my correspondence with them have been exceptionally professional, they were flexible on timing, they were early for the appointment and cleaned everything I had hoped for. My house looks and smells fabulous and I'm very grateful. They were also very time efficient. I'll definitely be contacting them for future services.