Urban Storage - Capitol Hill

Chuck is the best! Very kind, patient, professional, respectful and friendly. He also gave me good advice about best practices to avoid lengthy deposit returns, so I followed their advice for my proration, and appreciated them taking the time to help me with this.

Also, I felt like my items were safe in storage, the facility was always clean.
I used them from the end of February to April (checked out April 26, 2022). I love this place, I'd use them again, and Chuck is one of my favorite people.

Sara A.

Chuck honored us the 50% off 2 months, helped us get set up with a rental truck and assigned up a storage unit easily accessible from the street. WE SAVED SO MUCH TIME, $$ AND HEADACHES BY COMING HERE! He provided a swift experience and made an excellent long lasting impression on us which he honestly did not have to but he made us feel like we came first and even when he answered the phone for other callers made them feel respected and appreciated for their incoming business.

I called before to ask several questions before opting in for their offer and it was far better than many other quotes from other competitors in this area. Mom and Pops company gives a better experience and more personalized than other more expensive priced and larger companies.

Give them a visit! You wont regret it! And ask for Chuck.

Burney and crew were wonderful in helping me with moving my stuff to Seattle. I had never even driven in Seattle and was worried about driving a cargo trailer full. He explained to me the best exit off the freeway to use, so that I would be facing the right direction for the best unloading. He even made sure I got the trailer into the loading area.

The rates were super reasonable and the first month was half off. The unit was fairly clean, the hallways have bright, automatic lights, and I felt safe and that my stuff was well protected.

I have to echo what everyone else has said about Burney and crew: They were super helpful, polite, and a joy to do business with. I actually felt bad that I didn't have to keep my stuff here longer, because they were so nice to work with. But, I would use them again--in a heartbeat--if I should need storage again...and I would DEFINITELY recommend them to anyone who needs to store anything here in Seattle!

The staff have been very helpful every time I've had to come in. I switched units and it was an easy process. The freight elevator and hand carts are also very helpful.

We had a storage unit here for about 6 months. The staff here are very helpful, responsive, and organized. Every experience we had here was easy and straightforward. I'll use them again if I need a storage unit.

Chuck was extremely rude over the phone. Did not allow me to speak, continuously spoke over me. Awful. I cannot believe this type of service. Totally unhelpful.

Stop reading the other reviews RIGHT now, there is no other honest way to explain this company that isn't completely positive. People often get scared away based on a few negative reviews that they read about somewhere, and I hope it never happens to this business.

Being the only college student in the area who appears to have a vehicle, I'm the one conscripted to move everyone else's stuff into storage and their new housing arrangements. I've dealt with every storage business in King County, and while I have no complaints, I understand that college students are a pain in the a** to deal with, so I understand that maybe I never have a positive time at a storage place. 12th and Madison, however, has blown me me away.

We (my girlfriend and I) enter to a smile, from a person who has that old-time charm and friendliness that no one I see have anymore. Which is a big plus. It's fluff and non-important to what we want to get done, but, it never hurts to have your day be made just a little better.

We explain that we only need to store stuff for less than a month, and the guy completely understands and offers us a prorated deal so that we don't have to worry about paying the full month.

He takes us to show us the unit, and realizes it might not be big enough once we tell him about what we are putting in, so he offers us a slightly larger unit at the same price small-unit prorated price.

We walk back to the desk, and he asks us if we already have a lock, we say no, but it would be easy to get one, he says not to worry about it, and throws a lock in for free.

We get back, we sign the paperwork to reserve the place, we leave happy. Later we came back to sign the actual agreement with another person, and they were just as nice and helpful. They stepped us through all the paperwork, and made it clear the entire time we were getting the same deal that was offered by the other person. No bait-and-switching, no system errors, just genuine good customer service and good pricing.

When I move someone elses furniture in the area, I will definitely recommend 12th and madison

/endrant

How the heck is one person expected to fit multiple seasons of clothes, different furniture, and christmas decorations all in a one bedroom apartment in downtown Seattle, while paying only $1,000 a month in rent...not going to happen....So I turned to the 12th and E.Madison Self Storage on multiple occasions and have found that their facilities are very clean, secure, well-priced and that their staff have always been pleasant and friendly to work with.

They offer a wide array of storage lockers and a post office box service, at various price points. If you are planning on storing heavier items, I'd try to avoid the mezzanine level since there is no elevator access to that floor. Still manageable though, but let's face facts...If I don't have to carry that fifty pound air conditioner that I need for only a week, I ain't gonna....

Prices are pretty competitive to the nearby storage facilities. It is a little higher, but the service more than makes up for it. I have always found their staff extremely personable and very helpful when I have needed it!

Parking can be a pain at times, but there is parking in the back (west of the building) on the lower level. I recommend pulling up to the lower loading dock and then loading up on the plethora of flatbed carts to take to your unit.

Insider advice...avoid going in mid June when SU breaks for the year and in mid September when SU goes back in session. All of the SU kids use it for the summer to store all of their stuff and believe me...for those two weeks it can be a pain to get in and out!

I stopped by 12th and Madison Self Storage on Saturday and there were several people there and only one person working. To my surprise, he handled us all with great customer service and there really wasn't much of a wait. When it was my turn, he gave me 100% of his attention. After taking a tour, even though I might not need storage just yet I will be back when I do. I just want to thank Burney for a great experience. I'd recommend this place for anyone looking for storage.

The guy who helped us out was helpful, very nice to my daughter and gave us discounts! Plus the storage unit seemed clean and safe