Category:
Pest Control
Neighborhood: Westchester / LAX
I got a free inspection from Tanler Termite after already getting another inspection. I had a sample of a bug that I had found, and thought that it might be a termite swarmer. Thankfully the first inspection said that it was not, but I still kept my appointment for Tanler to come out.
Like (I'm assuming) many people I work during the day. That made it a little difficult to arrange for an appointment since Tanler was very resistant to giving me an appointment even after 4 PM. So I scheduled one from 3:30 PM to 4:30 PM.
The day of the appointment Brandon called me and said that he was already at my house. Unfortunately for me I was not home yet. However, it WAS only 3:15 PM. I talked to him a little bit and he mentioned that he saw some spots that looked infected, and he quoted me a price of $1800 for my square footage for their recommended preventative treatment, which works out to over $1 / sq foot. He also said that would include the spot treatment of the places that he saw. He asked if I had other people giving me quotes since he saw poke holes in the eaves so I told him that yes I was getting other inspections. I also told him that I was about 25 or so minutes away. He told me that he had an appointment at 4:30 PM and could only wait for 20 minutes for me. I have no idea how that works or why he had to get out to his next appointment if it wasn't until 4:30 PM.
I hurried back and got back within the 20 minutes that he said that he could wait. He wasn't there. Also the single quote sheet stated that upon further inspection the areas that he thought were termite infested were just dry rot (I already knew this from a prior inspection).
So it doesn't sound too bad overall, but here is why I am pretty sure that I am not ever going to interact with this company again:
-Didn't even offer me a late appointment even though I asked for one when I now know that they DO have appointments when I wanted one (i.e., 4:30 PM).
-I find it suspicious that he said that it was definitely drywood termites before he found out that I had other inspections and he then backtracked on the quote sheet.
-Actually still quoted me $1800 for their preventative treatment in the attic and crawl space even though there was absolutely no evidence anywhere of termites!
-Could not even wait 10 minutes for me even though Brandon's next appointment wasn't for 1 hour later. Brandon (at least) definitely does not seem like he goes above and beyond in any measurable sort of way.
I hardly think this company is deserving of the 4.5 stars that they currently have. I can't give them 1 star because that would be harsher than I feel, and I didn't even get any kind of treatment through them.
Categories:
Sandwiches,
Breakfast & Brunch,
Cafes
Category:
Climbing
Category:
Furniture Stores
Categories:
Restaurants,
Seafood Markets
Neighborhood: Redondo Beach
Categories:
Pool Halls,
Restaurants,
Sports Bars
Category:
Wholesale Stores
Neighborhood: Downtown
Category:
Men's Clothing
Neighborhood: Downtown
"by no means normal"
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Review votes:
103 Useful, 27 Funny, and 36 Cool