Categories:
Appliances & Repair,
Home Services
Categories:
Italian,
Sports Bars
"Software engineer by day, grad student by night"
Review votes:
9 Useful, 1 Funny, and 2 Cool
Tracy, CA
Yelping SinceApril 2008
Find Me InLivermore, CA
My Blog Or Website My Second Favorite Website The Last Great Book I ReadA Dance of Dragons
My First ConcertSummer Sanitarium (Limp Bizkit, Linkin Park, Metallica)
My Favorite MovieCashback
My Last Meal On EarthGuinness
Don't Tell Anyone Else But...i don't share secrets
Most Recent Discoverycash in my wallet
First, the good stuff. Gus has repaired a fried motherboard in both a GE dishwasher and GE refrigerator at my home. On both occasions, he showed up at the appointed time, was professional, courteous, and efficient. With regard to the refrigerator, he brought his own personal coolers to help us avoid frozen food spoilage while we were waiting for a part to be shipped out overnight. When putting the fridge back together, he cleaned out the interior so well it shined. This is the kind of over-the-top and A+ service you get from this man.
Given my experience with Gus, you might see why I fully believe Alexis when she says she's "new to all this homeowner stuff" and also believe she made a bad assumption and blamed Gus for her error. But that's not the worst of it. She's so gracious that she calls him a "douche bag" after he comes all the way over to her house, dismantles her appliance, tells her what is wrong, and reassembles her oven back the way it was, without charging her a penny after she refuses to pay him for the service call. And then she ices the cake by posting a bad review on yelp. If Gus was even slightly rude (which I doubt, given my interactions with him), it was clearly deserved.
Treat this guy honestly and he'll treat you professionally and courteously, while repairing your appliance capably, and at a very competitive and reasonable price.