Glamourbomb S.'s Profile
DateChatsworth, CA 91311
(800) 774-3379
DSL Extreme
Category:
Internet Service Providers
Neighborhood: Chatsworth
2 Previous Reviews:
-
6/25/2011
Just a tip for those of you that try to cancel service and still get billed: read your contract! DSL Extreme has a kill fee when you cancel with them. This means they charge you money if you want to leave them no matter if you're in contract or not.
I don't know what the fee is for those still in contract but I was out of contract by over a year. When reviewing the contract it said I was required to give 30 days notice or be charged a cancellation fee.
Well if you read my previous review, I gave four days notice after going without connectivity for three days.
Now I'd willingly pay for something if I actually received service but this was bullsh*t. Not only was out of contract, I had no service when I canceled and had in good faith attempted to contact DSL Extreme to get them to restore it.
So I filed a claim with the Better Business Bureau which give DSL Extreme an A+ rating. I'm too aggravated to research why the rating is so high, I think it's a lie. But whatever.
*** THE IMPORTANT TAKEAWAY FROM THIS IS: AFTER FILING A CLAIM I GOT THE STUPID CANCELLATION FEE CREDITED BACK TO MY CHARGE CARD. ***
Also, return the cheap ass modem they provide when you sign up. They'll charge you $100 if you fail to do this. Not only did I return it via US Postal Service, I also required a signature upon delivery so DSL Extreme could not claim they never received it. -
3/31/2011
I'm going to qualify by saying I've been a customer of DSLExtreme for three years. If I were to rate them when I first started with them, I'd give them 3 stars. They were cheap and you get what you pay for so, meh, 3 stars is enough for them. But now they get only 1 star.
From the get go, their customer service was pretty mediocre but when I finally got Internet connectivity after three days under contract I let the issue go. I mean, I couldn't beat the $14.95 introductory price and as long as I didn't have to deal with customer service I was fine with that.
But the thing is I *did* have to deal with them at least 4 or 5 times a year because for reasons I still don't understand the modem that they lease to customers would go out of sync and a reset would be required.
How it would work when my modem would go out of sync is that I'd give them a call and they would walk me through steps to try to troubleshoot the problem. Eventually it was determined I needed a reset and that my case would go to Tier 2. All that meant was that somebody at the next level would handle my call, reset the connection on their end and voila! we'd have a sync. That was that until the next time it happened.
The fact that this happened several times a year was pretty damn inconvenient, but hey, l'm pretty cheap too. Like I said: at $14.95 a month for a year -- I couldn't beat the price. At the time AT&T was only offering that rate for 3 months, so whatever. If I have to call DSLExtreme to get the line reset every once in a while, so be it.
Sometimes the guys at Tier 2 could help me within the same initial phone call. But most of the time they would have to schedule a time to call me. And when they called, I needed to be at home, near the modem to go through the steps that they required to reset the connection. This system of scheduling an appointment actually worked for me because then together we could get the job done. Their support hours were pretty wide, so I usually could get it done before work or after work.
Last year though, I noticed what I called an improvement: I would call in and they would perform the initial tests and determine it was a sync problem. Then we would schedule an appointment but the issue was usually resolved before then and I'd get a voice message and an email saying that they had fixed it.
The last time I had an issue with syncing was last month (February). So cut to this past Sunday when I lost sync again.
I called, the rep walked me through it and then said it needed to go to Tier 2 and to hold the line. I held for like an hour and nobody picked up during that time. All I heard was this awful musak. Finally a person picked up and said that they could have somebody call me between 6am and 8am the next day. OK, fine I have to be at work by 9am anyway, so I agreed.
The next day @ 6:30am I have not heard from them, but I think I'll just go call them and wait for my time in their phone queue by putting them on speaker and getting ready for work. By 8:30am still nobody picks up the line and all I hear is this AWFUL musak!
I think the wait time is excessive and I'm also thinking that nobody from DSL Extreme has called me either and the guy I last spoke to said they'd call between 6am and 8am. I'm beginning to think I've been stood up but whatever, I gotta go to work now.
So now I'm at work and I'm thinking that maybe if I talk to the Tier 2 guy the line will be resynced before i get home, so I call during the day and wait listening to awful musak for up to two hours with nobody picking up. I think 2 hours must be some sort of cut off because then the line goes dead and I try again. Still no reply.
This goes on Tuesday and Wednesday. It's 72 hours now. I'm trying to talk to somebody in Tier 2 and nobody at Tier 2 is calling me. So early Thursday morning I cancel my service and I sign up with a different provider.
DSLExtreme will not allow you to cancel via phone although they'll accept signing up that way so it doesn't make any sense. The only way they'll let accept a cancellation is by email, or on-line. And since I can't connect, I'm like WTF?
I go to Denny's at 2:00am and use a friend's laptop to cancel. At 9:00am I get to work and receive the notification email from DSLExtreme that they've received my cancellation notice. I'm thinking that was fast!
But then, OMG... around 1:00pm I get a voice message saying that it's Tier 2 and they want to help me resolve my issue. And I get an email saying the same thing. But...remember, I canceled last night so WTF?
In the three years I've been with them all I can say is their connection was never really great. It never was the speeds that they advertised.
But their customer service went from fair to just really sh*tty. I mean, to return a Tier 2 service call after 4 days of first reporting it is just unacceptable.
Avoid these guys at all costs. The headache and aggravation is so not worth the cheap introductory offer.
Now I work at a pretty liberal company so most of the guys I work with are digging the whole Baby's Badass Burgers concept. But their comments tread a fine line and really should be reported to HR.
That said, the burgers are OK but the BBB team know their target consumer are men and they are downright bitchy to the customers of our own fair sex to which I say: "Lighten up, ladies. It's not our fault you have to flip burgers in this economy."
I seriously would have given them a three star rating if they would only lose the 'tude.
The prices were a little spendy and when I first looked at their menu, the photos they use don't really do them justice. I mean, I thought they were the kind of food truck that gives you small portions in contrast to their high prices.
But where I work the pickins are slim so I decided to give this food truck a go and I was very pleasantly surprised.
I asked the guy behind the counter between two choices which one should I get and he recommended my second choice: the Fattoush salad.
It was great!
It was delish!
It was h-eyooog! (think Seinfeld's "The Big Salad "episode here)!
And best of all: it kept me satisfied right up until dinner.
Can't wait 'til these guys roll by my office again.
Our production buys about 4 dozen or so for our crew to enjoy on special occasions. Recently I called in to place an order (for pickup) for a small Christmas party we were having later that day in our office and Snookies was swamped. I didn't have their website in front of me and the sales girl was obviously up-selling with a selection that was way beyond our budget. I guess she thought we needed or wanted all that fancy packaging and ribbons.
However, the most economical way to work a Snookies Cookies order is to just order the dozen or so cookies without any fancy basket or themed packaging. They'll come in a plain box. While you *might* be able to get a better value on the 1/2 gallons of milk that they sell at your local supermarket, the convenience of having a jug of milk on ice is worth it to me.
The only thing that I found mildly annoying was that because this purchase is going on my expense report, the cashier said he wasn't sure he could actually give me a receipt because their printer was down. His response struck me as either lazy or just ridiculous. Just write out a receipt if your printer doesn't work. In the end he printed one out and I was merrily on my way to make the crew happy with Snookies delicious cookies.
The menu is loaded with lavish adjectives like "heritage" or "grass-fed" so that they can charge you more for what is just a smaller-than-average overpriced hot dog that costs over $5.00. That doesn't include tax and credit card fees. It also doesn't include service and with these prices, they really should hire some help.
To wit: I ordered 12 dogs for my office and the total came to almost $70 but they didn't have a box or a bag to transport the dogs so they left me to figure out how the heck I was going to carry all these suckers because they didn't even offer a solution or acted like they even cared. And it's not like there was a line behind me either.
They also had me individually wrap and label all 12 dogs as if I worked for them (which I don't). Either pay me for my services or deduct my fees from my bill. And don't forget to tip the help!
Also, they could work on communicating the fact that they were out of an item that was on the order. It wasn't until I lugged all these dogs halfway through the lobby when I realized part of the order was missing. When I went back to inquire, the cook casually told me they were out. Thanks for telling me, dude.
After all this, Let's Be Frank failed to provide a receipt so one had to be scratched out on the back of a business card. I really hope our production accountant accepts this as the legitimately billed paid crew lunch that it is or I'm screwed.
The dogs themselves taste good but I've had better. As I've mentioned, they're also quite small for the price. If you want to make it from lunch to dinner you better order at least two.
I say if you're gonna spend $70 bucks for a bunch of hot dogs serve it up right. I've used them twice now and my latest experience will be my last. That said, I won't tell my crew they're having hot dogs from these guys the next time they roll through. I've received better service and a better value at Der Weinerschnitzel.
San Fernando, CA 91340
(818) 898-0026
Heavenly Pancakes
Category:
Breakfast & Brunch
The first time I just went to the museum. The second time I went, I made reservations to see the collection.
When I read the vitriolic review from a guy named Bob on Google dated 7/6/11 I thought to myself "Well, there's two sides to every story." But now after taking the tour, I kinda have to agree with him just a wee bit.
In a nutshell: the collection is truly lovely, but the employees are extremely rude. The place is not kid friendly as stated but the problem is: everybody is treated like a child. Want to feel young again? Nethercutt is a fountain of youth!
The curator of the collection that led the tour talked to us like we were 4 years old. She even required us to raise our right hand and repeat after her that we wouldn't touch the cars, turn on the radio, kick the tires, sit on the fenders, etc.
Now, I'll sign a waiver and agree not to touch these classic cars but I won't raise my hand and make this ridiculous promise because it's just extremely condescending. She said it as if to say she were joking but you know she was serious.
It makes you wonder what her average visitor is like that makes her contempt so obvious.
The only employee that seemed cool was the fixer dude that managed the mechanical music device collection. He seemed to have a passion for his work and it showed. He really gave a great presentation on the items on display and lord knows how many times he's had to repeat his spiel. But like I said: he's cool and super informative.
Oh, and what that guy Bob said on Google is true: I got yelled at by the sweaty morbidly obese security guard, too. He told me I could not come into the museum with my mono-pod although there were other folks on the premises shooting photos with tripods.
Maybe the policy changed because like I said, I was here last month and took pictures using my mono-pod and it was no problem at that time. It's a classic situation where you put a person in uniform and suddenly they act like they're Gawd or something. He was a real douche. I mean, I literally was just shooting pictures, minding my own business when he just came at me. I'm OK if the policy has changed but there's no reason to yell at me. Just say it in a calm way and I'll comply. Instead, I just left.
At any rate, this is a first class collection marred by a bunch of rude employees. To be fair, these folks have to deal with the public day in and day out and they're showcasing really rare and valuable items so maybe visitors can be really ridiculous at times. Who knows? I'd say it's worth the visit but just don't piss the staff off or you'll be sorry.
Northridge, CA 91324
(818) 439-1053
Get Shaved
Category:
Ice Cream & Frozen Yogurt
Neighborhood: Northridge
MY!
GAWD!
THEE BEST SHAVED ICE THIS SIDE OF THE NORTH SHORE!!!
Monkey Brains FTW!
Sylmar, CA 91342
(818) 364-8012
La Miel Jireh
Category:
Specialty Food
Neighborhood: Sylmar
La Miel Jireh's honey is sourced from local beekeepers. Depending on the flower the bees pollinate, the honey varieties that are sold include avocado, orange, wildflower, cactus, clover, eucalyptus, buckwheat and sage.
One of the benefits of eating locally produced honey is that it may prevent seasonal allergies. Even so, while there are additional claims that raw unfiltered honey is beneficial to your health, others say it can be hazardous. Do your own research and think for yourself. Obviously if you're allergic to bees and bee products, this isn't for you!
I came away with a jar of orange honey that was sooo delicious. It cost only $8 but I could have received a discount of two for $15.
The sign in the parking lot said their hours were open from 8am-8pm but I'm not too sure about that. Give them a call to confirm. Their parking lot is pretty tiny so plan on making a quick pickup if you go.
I arrived after work, around 6:30pm. I don't know if I came between shifts or what, but there were two workers in the shop: a guy behind the cash register and a girl that seemed to know a lot about the products but was also real busy talking on her cellphone as she pointed to me the sample table. I pretty much helped myself but would have appreciated some interaction, assistance and education about the honey varieties because I didn't know a thing.
Despite the average customer service the product is excellent. I'm coming back. I'd rather give my hard earned money supporting a local business.
Los Angeles, CA 90027
(323) 644-0100
Alcove Café & Bakery
Categories:
Bakeries,
American (New)
Neighborhood: Griffith Park/Los Feliz
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"I'm just a 21st century digital grrl from Los Angeles."
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Los Angeles, CA
Yelping SinceDecember 2009
Things I LoveLove, rockets, and other incendiary devices.
My Blog Or Website Why You Should Read My ReviewsI expect good service if you're a service business. Period.
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I filed a claim with the Better Business Bureau.
*** THE IMPORTANT TAKEAWAY FROM THIS IS: AFTER FILING A CLAIM I GOT THE STUPID CANCELLATION FEE CREDITED BACK TO MY CHARGE CARD. ***
Also, return the cheap ass modem they provide when you sign up. They'll charge you $100 if you fail to do this. Not only did I return it via US Postal Service, I also required a signature upon delivery so DSL Extreme could not claim they never received it.