Category:
Coffee & Tea
Neighborhood: Midtown West
Categories:
Hotels,
Restaurants,
Venues & Event Spaces
Categories:
Desserts,
Creperies,
Chocolatiers and Shops
Categories:
American (New),
Bars
Neighborhoods: Midtown West, Theater District
Category:
Japanese
Neighborhood: Upper West Side
Categories:
Breakfast & Brunch,
Sandwiches
"Searching to Gastronomically Satisfy more than Two-Thirds of an Epicurean Mantra."
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Review votes:
44 Useful, 7 Funny, and 24 Cool
New York, NY
Yelping SinceApril 2006
Find Me In...line for a table.
My HometownNew York by way of Atlanta.
My Blog Or Website When I'm Not Yelping......I'm trying out other Yelpers' restaurant suggestions first-hand.
Why You Should Read My Reviews..it will encourage me to write in the spare time that I'm not eating.
The Last Great Book I Read_Heat_ by Bill Buford. An amateur chef as Babbo kitchen slave.
My Last Meal On EarthIt's all a blur (or a smorgasboard).
Granted, it's busy potentially on a Saturday, but execution of customer service and general organization from order to delivery of that order was dismal.
By hurrying , combined with miscommunication from the cashier, orders were made incorrectly, which exacerbated wait times.
When drink confusion arose from finished orders and asked which drink was which, the cashier opened up multiple cups and sniff tested each one. Are Argo Tea employees trained to borderline tease health code violations with such self imposed olfactory audits of each individual's drink---nostrils inches away from the beverage itself? Really?
As in every institution and business, the true test of managerial execution is not in the normal day to day routine, but in the task under pressure. Misses in service don't fall solely on the staff; accountability rests with the managment whose job it is to train the staff to be agile under peak times. With so many coffee places within moments of each other, it's easy for missteps to translate into significant losses in customer service. People simply will go elsewhere. It's easier to do so.
The product is actually tasty---a favorite of mine is the Brazilian Matte Latte, a nice tea-based caffeinated pop of energetic, soothing flavor.
The pains endured to receive such treats this time were disappointing.