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"Type A in a positive way"
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9013 Useful, 5592 Funny, and 7746 Cool
West Linn, OR
Yelping SinceJanuary 2008
Things I LovePortland, Traveling, chocolate, kindness, urban hiking, Brunch, seinfeld, college football, Road Trips, Lake Tahoe, Battlestar Galactica, dogs, Dwight Schrute, The Blazers, Italian Gelato, the light at dusk, Hawthorne, Dragon Boat Racing
Find Me Inn Out and about
My Hometownmeans 'toasted grain' in Aztec.
When I'm Not Yelping...working (out), living, laughing
Why You Should Read My ReviewsBecause I try to find the extraordinary in the ordinary
The Last Great Book I ReadThe Reader, The Highest Tide and The Elegance of the Hedgehog
My Last Meal On EarthIt is not the meal, it is the company.... but it will involve chocolate!
Don't Tell Anyone Else But...I used to go to Star Trek conventions. Yes, plural.
Most Recent DiscoveryMy ego is writing checks my body can't/shouldn't cash
Current CrushNathan Fillion (body) Joss Whedon (mind) and Jennifer Weiner (heart)
This is the newest eatery in West Linn and I wish I had better news to report. They've been open approximately two weeks and our family dinner was a train wreck from start to finish.
Service was nothing short of horrifying. The server seemed completely bewildered and confused... by the menu, by the order in which to serve things, who ordered what, and how to fit plates on the table.
Not all of the blame can be set on her shoulders. The menu is perplexing. Way too much information. There are pages and pages of sushi and sashimi items, entrees, combos, kids meals and lunch deals in a bound menu. Then there is a separate laminated menu with Vietnamese and Thai dishes -- curries, noodles, pho, rice dishes, appetizers, etc.
We started ordering the food by name and were informed by the server, "Just the number please." So it was J-11, G-18, H-2, BINGO! This also translates to all of us being extremely confused when the food arrives. Only one dish arrived looking like we expected, so things went back and forth between the kitchen, sushi bar and server and it seemed like a lot was lost in translation. "Is this what we ordered?" There aren't adequate words to describe it. Even the California Roll that accompanies some of the entrees was presented in a way I don't think I've ever seen before.
I don't claim to be an expert, but I've probably eaten at every Asian restaurant in the area and many in Portland, traveled throughout Asia, blah, blah, blah. My point is that this type of cuisine is in my comfort zone and I was still flummoxed. Off all the food we were served, the best meals were from the kids' menu. For ages 12 and under, it was a large bento box filled with many different items, even fries and ketchup. That last part was unexpected and little odd.
We had a large group and ordered from all over the menu. Only one menu item (eel roll) was served in a 'traditional' manner. The tempura arrived cold and some of the most basic items and sides just tasted a little odd, including the miso soup. I would love to sit down with the owner and try to figure out what in the world is their plan. Because as a customer it feels like, "We are going to throw everything up on the wall and see what sticks."
They can take or leave my advice, but in the interest of providing constructive criticism to a new business in my hometown that I'd like to see succeed, here are some recommendations:
1) Cut the menu in half. Figure out what you do well and focus on that. We have three Thai restaurants in West Linn, so I'd drop that section from the menu.
2) Reduce the portion size by one quarter and the prices accordingly. I never thought I'd say this, but no one needs that much sashimi. I'm not just talking about the Sashimi Dinner entree (pictured), but the overflowing side dishes that accompanied some of the other entrees.
3) Train your staff. I don't expect every employee to memorize the menu, but they need to be able to understand the basics and be able to identify menu items.
4) Honor your reservations. A large group with a reservation walked in right after us and they were unprepared.
5) Publish your menu, business hours and phone number. Not every restaurant can or wants to have a web presence, but at least post this information outside your restaurant.
By trying to cover all the bases and appeal to everyone, I fear many of their customers are going walk out the door saying, "What just happened?" I know I did.