Kevin S.'s Profile

Just a horrible, horrible customer service experience; they have lost me for life as a customer.

Was a customer for about two years with only a savings account; no problems.

Opened a joint checking account, moved over my direct deposit from work, the whole nine yards. Within a month, I had four NSF fees!

How did this happen? Well, it turns out the Golden One has this confusing (to me) idea of "public" versus "private" account numbers. I used the "public" account number to set up payment transfers to my other financial accounts (credit cards, savings, and so forth). Unfortunately, the "public" account number, by default, actually withdraws from savings, instead of checking. Oops--I had loaded my checking account with funds, expecting the funds to be withdrawn from that account.

In both cases, enough funds were in one account or the other to cover the withdrawn funds. Golden One customer service just didn't care--they will not waive NSF fees unless "they" make a mistake. No compassion, no love, not even for newbie mistakes. And right before Christmas, in this economy, when $100 means a lot!

Also docking the Golden One for just an awful, awful online banking experience. It forced me to reset my password *every* time. Just painful to use.

So--I am through with the Golden One.

Just a horrible, horrible customer service experience; they have lost me for life as a customer.

Was a customer for about two years with only a savings account; no problems.

Opened a joint checking account, moved over my direct deposit from work, the whole nine yards. Within a month, I had four NSF fees!

How did this happen? Well, it turns out the Golden One has this confusing (to me) idea of "public" versus "private" account numbers. I used the "public" account number to set up payment transfers to my other financial accounts (credit cards, savings, and so forth). Unfortunately, the "public" account number, by default, actually withdraws from savings, instead of checking. Oops--I had loaded my checking account with funds, expecting the funds to be withdrawn from that account.

In both cases, enough funds were in one account or the other to cover the withdrawn funds. Golden One customer service just didn't care--they will not waive NSF fees unless "they" make a mistake. No compassion, no love, not even for newbie mistakes. And right before Christmas, in this economy, when $100 means a lot!

Also docking the Golden One for just an awful, awful online banking experience. It forced me to reset my password *every* time. Just painful to use.

So--I am through with the Golden One.

Two of us visited this Saturday evening from 7:00-10:00 p.m. and had mixed results.

First, the bad news: (1) three hours from seating to leaving; (2) missed second hand-washing; (3) water glasses never refilled; (4) waiters barely acknowledged us during our interactions--less than ten words total the entire night; and (5) music during belly-dancing was so loud it felt uncomfortable at times and made conversation very difficult--like being in the basement of a house party.

The good news: (1) Fantastic, fantastic food: we had the honey lamb and the lamb with rice; (2) belly-dancer was fantastic and engaging; (3) decor was authentic; and (4) seating was comfortable.

Come here for the food and belly-dancing--but only if you have three hours to kill and can stand atrocious service.

We have had two cats at the Watt Ave Pet Hospital since 2007 or so. We primarily interact with Dr. Wills. Both the front desk and vet staff have been very helpful in every respect, including putting to sleep one stray kitten we nurtured until she succumbed to FIV. Would highly recommend them to anyone.