Kristi D.'s Profile

I would not recommend this company for an energy inspection, energy rating, or energy efficiency upgrades. It has now been almost two months since we had an energy inspection done, and almost a month since we went over a "draft" report. I emailed questions on the day we had a webinar for the draft report on 2/8/12 and their correspondence completely halted. No questions answered, no final report. There were also inconsistencies from the get go with pricing and with specific things they said they would test for. They really need to work on their customer service and will not be receiving any more future business from this household.

I was hoping to have a really positive experience and liked that this is a green cleaning company. Unfortunately we were not satisfied. I will list the pros and the cons.

PROS

+ Good, prompt, email communication
+ Nice, user-friendly website.
+ One of the cleaners was very friendly and spoke English
+ $200ish for three hours with two cleaners which I think was cheaper than the initial quoted price (I guess this is reasonable?)
+ Parts of the house were cleaned very well including shower doors in one bathroom, sinks (not counters) in one bathroom, microwave, stove (top only) and sofa in den. The upstairs carpets were decently vacuumed. These were the only items we were actually satisfied with.
+ Didn't break anything or ruin anything (I know this can be a problem with some maids).

CONS

There were MANY areas that were overlooked which had to be re-cleaned after they left.

- I vacuumed downstairs after they left after noticing dog fur under the coffee table and along the hallway. After vacuuming our vacuum canister was half  full.  It makes me think they didn't vacuum downstairs at all.

- Not all the upholstery was vacuumed, just a random sofa in the den. This was always a service that was done by maids in the past.

- The kitchen sink had some mildew in parts. The man did offer to scrub it if I had bleach but I declined. After they left I scrubbed it for 15 minutes with a quick spray of bleach and it was nearly spotless. I feel they could have gotten it out with their products with scrubbing but If they can't get certain areas clean enough then they should give clients the option of using a small amount of bleach (and be mostly green), and that they should bring this up on their own rather than me having to point out that an area is still dirty.

- One of the toilets still had urine stains and rings. I pointed this out and they said it was scratches. I said they are not and that they are rings that come out whenever I clean the toilet. They did not offer to re clean it.  I got out said "scratches" (rings) within 10 minutes of scrubbing after they left as well as the urine stains along the rim. Inside of toilet bowl still really gross. They did not thoroughly clean it at all.

-  Two of the bathrooms were not mopped very well, if at all. There was fur/dust under the vanity, under the tub (which is very assessable since it's a soaking tub ) and in corners. After I mopped, the swifter pads were filled with fur, one had a dead bug, and brown with dirt. It did not appear that the floors were mopped or cleaned at all.

- Bathroom counters still dirty and had to be re-cleaned.

- The kitchen and entry ways were supposed to be cleaned with a damp cloth. There was still sticky stuff on kitchen floor and dirt in entry ways when I went over it with a damp paper towel. Does not appear they were cleaned.

- While parts of  a shower (the head and doors) were cleaned, there was still grime and a bit of mildew clearly unnoticed on the tile. All it took was a wet tissue for me to wipe it off so it's not like it was something they couldn't clean. I had even asked them to concentrate on that bathroom.

- I had to wipe down all of our kitchen counters again. The wipe had food crumbs and dirt on it. they either didn't clean the counters, or didn't bother to move any appliances out of the way to clean.

- The stairs still had tons of dust on them. It doesn't appear that they were vacuumed.

- We had asked to have our oven cleaned. There was some kind of weird white stuff which the man said was "paint" (it wasn't there before) so it seems like they may  have quickly tried to clean it. However, when I ran a paper towel around the inside, there was still ashes from when I ran the self cleaning cycle the night before, as well as some grease. I am very doubtful they actually cleaned it.

I took pictures of many of  the dirty areas left behind when they left, as well as a before and after of the sink and toilet after I cleaned when they left that I will be happy to share with the company should they wish to contact me.

While two of our toilets were not wonderful, I do weekly cleaning and also precleaned the night before. The place was not in a super dirty state, but needed an overall initial deeper cleaning . It may be good for "surface" cleaning but if you actually want your place spotless then I do not recommend them. If you want basic vacuuming (which may or may not be done!) with maybe 2 or 3 random items deep cleaned then maybe they might be good for you. If you actually want cleaners to clean under coffee tables, mop, notice there is dirt in corners, and not leave mildew in a shower or sink, then this may not be a good company for you to go to. We would have been willing to pay more for them to actually leave the place spotless but sadly they only stayed for 3 hours (needed longer with 1st cleaning of a big house) and missed all the items mentioned above. We will not be using their services again