Categories:
American (Traditional),
Breakfast & Brunch
Categories:
American (New),
Burgers,
Breakfast & Brunch
Categories:
Fish & Chips,
American (Traditional),
Burgers
Categories:
Sushi Bars,
Japanese
Categories:
Auto Repair,
Smog Check Stations
After running several tests they determined our car needed a catalytic converter. We scheduled an appointment for the following Friday to have it repaired. Late Friday afternoon they called to tell us that they couldn't finish the repair and asked if we wanted to leave our car there for the weekend. It's our main family vehicle so we told them no and picked up the car. We made an appointment to return Monday so they could finish the repair.
Monday we brought the car in first thing in the morning. Late that afternoon they called to tell us the bill would be roughly $1800.00 including a state credit for $500 - this was after they had quoted us $1800 without the state credit. Later they called back to tell us there was a mistake and it would only be $1600.00 including the state credit. That was the last we heard from them. Nearing 5pm my husband called to find out if the car was ready and no one answered the phone. He drove down to check on the car and the entire place was locked up, they didn't call or tell us that they would need to keep the car overnight.
The customer service here stinks, the communication is lacking and clearly they have a tough time keeping track of their charges and staying within original estimates. Pretty disappointed and, obviously, we will never use their services again.
"Local, homegrown Bako girl with many opinions - which is why I'm here."
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Review votes:
41 Useful, 15 Funny, and 19 Cool
Bakersfield, CA
Yelping SinceFebruary 2011
Things I LoveBeer, Sushi, Wine, Coffee, not in that order.
Find Me Ina pitcher of Peroni
My HometownBakersfield, CA
My Blog Or Website When I'm Not Yelping...I'm hiding in a dive I will never review here to preserve its anonymity.
Why You Should Read My ReviewsI have a husband, kids and a budget. I want the best quality bang for my buck.
My Second Favorite Websitehttp://www.thedailybea..., http://www.facebook.com
The Last Great Book I ReadWomen, Food, God by Geneen Roth
My First ConcertGeorge Strait / Favorite concert was Harry Connick Jr.
My Favorite MovieWhen Harry Met Sally, Sahara, Sleepy Hollow, White Christmas
Don't Tell Anyone Else But...I'm horrifically addicted to http://people.com, Starbucks, http://tvsquad.com and SOA
Most Recent DiscoveryMad About You Season 2 on DVD in the back of my closet.
Current CrushShawn Spencer, Burton "Gus" Guster ;)
It's Bakersfield so I'm happy to overlook the semi-lame "Freedom Fries" and "Freedom Toast" attempts at patriotism because the staff is super friendly and unlike The Rocket Shop Cafe (I recently had my first visit there for breakfast) they actually appear to appreciate your patronage and that you chose to spend your hard earned money with them.
I love the Chicken Fried Steak but the Eggs Benedict are really good too. The biscuits and gravy are done well and the chocolate chip pancakes are a huge hit with my family.
They are always busy on the weekends but we've never had to wait too long and, as previously mentioned, even on a super busy Saturday morning the staff is always smiling and the service is top notch.